We performed a comparison between Bitrix24 and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the solution's ability to customize workflows."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The product is user-friendly."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Collaboration and CRM are the most valuable features of Bitrix24."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The data interpretation feature in Bitrix24 is good."
"The most valuable features of the solution I like are its stability and customization."
"The product is straightforward to set up. There's no difficulty."
"Case management, incident management, and request management features are valuable."
"The forecasting reporting section was the most useful."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"The most valuable feature of Oracle CRM is the organization it provides."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"The solution's open channel and contact center could be improved."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The solution’s performance could be made faster."
"The client interface is not very user-friendly."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"There are some bugs in the mobile system."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"The data visualization should be better in Oracle CRM."
"The licensing is expensive."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The initial setup is complex, it could be improved to be more simplified."
Bitrix24 is ranked 10th in CRM with 18 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. Bitrix24 is rated 7.4, while Oracle CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and ClickUp, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Bitrix24 vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
