Bitrix24 vs Oracle CRM comparison

Bitrix24 and Oracle are both solutions in the CRM category. Bitrix24 is ranked #17 with an average rating of 7.7, while Oracle is ranked #8 with an average rating of 7.6. Bitrix24 holds a 2.1% mindshare in CRM, compared to Oracle’s 3.2% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

779 Views
504 Comparison Views

90% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,413 Views
904 Comparison Views

89% willing to recommend

Bitrix24

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Bitrix24 compete in the CRM solutions category. Oracle CRM seems to have the upper hand in integration and scalability for large enterprises, while Bitrix24 offers more affordability and a user-friendly experience for smaller businesses.

Features: Oracle CRM provides comprehensive integration capabilities, predictive analytics, and real-time data handling, making it optimal for enterprise-scale deployments. Bitrix24 stands out for its customizable CRM and project management tools, seamless integration with various platforms, and robust collaboration features.

Room for Improvement: Oracle CRM needs to enhance its user interface, improve mobile functionality, and streamline customization processes. Bitrix24 requires refinement in user experience, a simplified interface, and better project workflow management. Additionally, improvements in user support could enhance its appeal.

Ease of Deployment and Customer Service: Oracle CRM offers versatile deployment options, including on-premises and hybrid cloud, with strong technical support worldwide. However, response times can be slow. Bitrix24 is primarily cloud-based, allowing for easy deployment and minimal operational overhead. While Bitrix24 provides adequate technical support, it faces challenges in speed and consistency compared to Oracle's extensive resources.

Pricing and ROI: Oracle CRM, aimed at large enterprises, involves high licensing and maintenance costs but offers substantial ROI through enhanced operational efficiencies. Conversely, Bitrix24 delivers budget-friendly pricing, making it appealing for smaller businesses. Its standard user-based pricing provides good value for money upfront, particularly for those requiring less customization.

To learn more, read our detailed Bitrix24 vs. Oracle CRM Report (Updated: June 2025).

Buyer's Guide

Bitrix24 vs. Oracle CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

17th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (9th)

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of Oracle CRM is 3.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The technical support was intuitive and had good documentation."

"Bitrix24 is a user-friendly solution that is easy to use."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"Collaboration and CRM are the most valuable features of Bitrix24."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"The product is user-friendly."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

More Bitrix24 pros

"We are able to take back control of our client sales information and analyze it for the future to improve."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"The forecasting reporting section was the most useful."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"CRM's performance is good, we've never faced any issues with it."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"For the most part, the solution is straightforward."

"The most valuable features of the solution I like are its stability and customization."

More Oracle CRM pros

Cons

"The client interface is not very user-friendly."

"I would like to see improvements with Bitrix24's marketing automation."

"We didn't have the ability to customize the solution."

"It would be great if colleagues could get alerts via email when they are assigned something."

"The solution's open channel and contact center could be improved."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"There is a need for better integration with ERP solutions."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

More Bitrix24 cons

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

"The licensing is expensive."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The data visualization should be better in Oracle CRM."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

More Oracle CRM cons

Pricing and Cost Advice

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Licenses are cheap compared to other solutions."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The pricing for this program is reasonable."

"We were using the free version which was really limited in terms of functionality."

More Bitrix24 pricing and cost advice

"There is a license required to use this solution. The price is reasonable for a CRM."

"It is not cheap. It is more suitable for big companies."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"The product's pricing is manageable and flexible."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"Compared to alternative solutions Oracle CRM is expensive."

"The cost of a license with support is slightly higher than a regular license."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

12%

Government

Retailer

Financial Services Firm

14%

University

12%

Computer Software Company

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

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What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

Odoo vs Bitrix24

Compared 25% of the time

ClickUp vs Bitrix24

Compared 13% of the time

ELMA 365 vs Bitrix24

Compared 10% of the time

Asana vs Bitrix24

Compared 8% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 7% of the time

More Bitrix24 Competitors

Siebel CRM vs Oracle CRM

Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

June 2025

Download Bitrix24 product report

Buyer's Guide

Oracle CRM

May 2025

Download Oracle CRM product report

Also Known As

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Market2Lead

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Bitrix24 vs. Oracle CRM

June 2025

Free Report: Bitrix24 vs. Oracle CRM

Find out what your peers are saying about Bitrix24 vs. Oracle CRM and other solutions. Updated: June 2025.

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