Oracle CRM vs SugarCRM Platform comparison

Why PeerSpot?

Oracle and SugarCRM are both solutions in the CRM category. Oracle is ranked #11 with an average rating of 8.0, while SugarCRM is ranked #27. Oracle holds a 1.2% mindshare in CRM, compared to SugarCRM’s 1.2% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Oracle CRM

Read 43 Oracle CRM reviews

7,165 Views
5,016 Comparison Views

90% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

6,364 Views
4,709 Comparison Views

50% willing to recommend

Oracle CRM

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 8, 2026

Oracle CRM and SugarCRM Platform compete in the customer relationship management category. Oracle CRM seems to have the upper hand with its comprehensive features and scalability, making it ideal for large enterprises.

Features: Oracle CRM offers customization, scalability, and robust analytics, which make it suitable for large businesses requiring extensive data handling and cross-channel support. It provides stable performance with detailed reporting capabilities. SugarCRM Platform's flexibility, user-friendliness, and ease of customization benefit smaller businesses, while its open-source model allows adaptability and integrates well with other software through open APIs.

Room for Improvement: Oracle CRM users note the need for improvement in cost, support responsiveness, and user experience, along with enhanced mobile functionality. SugarCRM could improve in reporting, user interface design, and system administration tools, with additional resources sometimes needed for customization due to its open-source nature.

Ease of Deployment and Customer Service: Oracle CRM supports various deployment models like on-premises, hybrid, and cloud, suiting large enterprises but sometimes encountering mixed experiences with technical support. SugarCRM offers straightforward deployment options and is praised for speed and customer-friendly support, though some complexities in reporting may arise during deployment.

Pricing and ROI: Oracle CRM is generally expensive with high licensing and operational costs but is valued for its scalability and flexibility, potentially justifying the price for large enterprises. SugarCRM Platform, seen as budget-friendly, appeals to cost-conscious organizations with straightforward licensing supporting ease of use without extra expenses. Both products are recognized for enhancing operational efficiency and delivering ROI if effectively deployed.

To learn more, read our detailed Oracle CRM vs. SugarCRM Platform Report (Updated: October 2026).

Buyer's Guide

Oracle CRM vs. SugarCRM Platform

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

11th

Ranking in Marketing Automation

8th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SugarCRM Platform

Ranking in CRM

27th

Ranking in Marketing Automation

16th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th), Sales Force Automation (7th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Oracle CRM is 1.2%, up from 1.1% compared to the previous year. The mindshare of SugarCRM Platform is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CRM	1.2%
SugarCRM Platform	1.2%
Other	97.6%

CRM

Featured Reviews

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

CRM has supported contract tracking and customer insight while reporting remains secondary

I use Oracle software internally. I'm also selling project management software, automation software, and network operation software within the company to our customers. The Oracle solutions I use include making quotes with CPQ, making Oracle engagement clouds, and a little bit of CRM system functionality. I'm not the owner of it. I'm only using it to have admin access for my customers here. I'm not involved with any decision on what we're using at Broadcom for Oracle. We did a certain type of adoption in Oracle. We made a certain object for it, and that works pretty well. The only thing is that customizing and making extra fields takes a little bit of a long time. However, if you do customize it, it works out well for that part.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform."

"The most valuable features of the solution I like are its stability and customization."

"It's very easy to find any customer-related data."

"CRM's performance is good, we've never faced any issues with it."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"The most valuable feature of Oracle CRM is the organization it provides."

"The reporting features are valuable."

More Oracle CRM pros

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."

"This solution's stability is very good, it runs almost without effort, and we don't have any support issues with it."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable aspect of this solution is its low cost, and it works well."

"My advice to others is this is a good solution for importing or exporting any graphics."

"The performance and stability are fine."

More SugarCRM Platform pros

Cons

"The solution's mobile app needs to be enriched with more functionalities in the future."

"My experience with Oracle when it comes to price negotiation was very bad."

"The performance could be better. It has sometimes taken far too long to complete a single task."

"I would like to see the UI improved ."

"It’s complex to customize the tool."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"Oracle CRM can improve integration and performance."

"An improvement would be to lower the price of the license."

More Oracle CRM cons

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"The interface could be more user-friendly."

"At the moment, there is a complicated flow in regards to the user's permissions and what they can see."

"Pipelines, forecasts, and reporting in general, are not that good in the free version."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"You cannot include all your entities under one instance at the moment."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

More SugarCRM Platform cons

Pricing and Cost Advice

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The cost of a license with support is slightly higher than a regular license."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"It is not cheap. It is more suitable for big companies."

"The solution is expensive."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"There is a license required to use this solution. The price is reasonable for a CRM."

More Oracle CRM pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Comms Service Provider

11%

Outsourcing Company

11%

Financial Services Firm

10%

Manufacturing Company

10%

Financial Services Firm

16%

Construction Company

14%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

See all answers

What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

See all answers

What advice do you have for others considering Oracle CRM?

I'm actually mainly working with the knowledge internally. Most of it is still on reporting. For me, to set up a meeting is no problem. For the marketing efforts, we're using HubSpot right now. I w...

See all answers

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Comparisons

Salesforce Sales Cloud vs Oracle CRM

Compared 8% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 6% of the time

Siebel CRM vs Oracle CRM

Compared 6% of the time

Teneo vs Oracle CRM

Compared 4% of the time

Kahuna vs Oracle CRM

Compared 3% of the time

More Oracle CRM Competitors

Salesforce Sales Cloud vs SugarCRM Platform

Compared 7% of the time

Microsoft Dynamics CRM vs SugarCRM Platform

Compared 7% of the time

Siebel CRM vs SugarCRM Platform

Compared 6% of the time

SutiCRM vs SugarCRM Platform

Compared 4% of the time

Oracle Fusion Service vs SugarCRM Platform

Compared 3% of the time

More SugarCRM Platform Competitors

Product Reports

Buyer's Guide

Oracle CRM

October 2026

Download Oracle CRM product report

Buyer's Guide

SugarCRM Platform

October 2026

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Also Known As

Market2Lead

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Overview

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

SugarCRM Platform offers affordability and strong customization for budget-conscious entities, enabling them to adjust fields, layouts, and dashboards. It includes CRM functionalities such as lead management, marketing automation, and document sharing, benefiting industries like BFSI and manufacturing.

SugarCRM Platform serves as a versatile CRM solution ideal for small businesses due to its affordability and customization options. It's equipped with robust CRM capabilities covering lead management, marketing automation, customer support, and document sharing. Users appreciate its straightforward modification of fields and dashboards, which provides flexibility in adapting the system to specific business requirements. While some areas could improve, such as reporting and system administration tools, and enhancements could be made to its interface, SugarCRM remains a solid choice for efficient customer relationship management. Integration capabilities and open-source customization add to its versatility, although there are noted challenges with mobile platform integration and user permissions.

What are the key features of SugarCRM Platform?

Affordability: Supports budget-conscious customization and modifications.
Customization: Easily adjust fields, layouts, and dashboards.
Lead Management: Efficient tracking and management of leads.
Marketing Automation: Streamlines marketing campaigns and activities.
Customer Support: Offers tools for excellent customer service management.
Document Sharing: Facilitates seamless sharing and collaboration of documents.
Integration: Smooth integration with other systems and applications.
Open-Source: Ability to customize the platform to fit unique business needs.

What are the primary benefits of using SugarCRM?

Customization: Tailors to specific needs with adjustable components.
Cost-Effectiveness: Provides an affordable solution with comprehensive features.
Ease of Use: User-friendly interface for effective CRM management.
Adaptability: Supports versatile reporting and customization options.
Enhanced Customer Relationships: Facilitates interaction tracking and management.
Streamlined Sales Processes: Assists in sales focus and appointment tracking.

In the BFSI, manufacturing, and consumer packaging sectors, SugarCRM Platform is utilized for controlling sales focus, tracking appointments, and linking accounts. It serves organizations by managing complete customer journeys, from onboarding to post-onboarding self-service. The software aids in overseeing lead management and customer relationships, storing comprehensive customer details and transaction information, streamlining the entire sales funnel.

SugarCRM

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Oracle CRM vs. SugarCRM Platform

October 2026

Free Report: Oracle CRM vs. SugarCRM Platform

Find out what your peers are saying about Oracle CRM vs. SugarCRM Platform and other solutions. Updated: October 2026.

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