We performed a comparison between Oracle CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is scalable."
"The forecasting reporting section was the most useful."
"Case management, incident management, and request management features are valuable."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Technical support is very fast. It's customer friendly."
"It's very easy to find any customer-related data."
"It has a wide variety of use cases."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"It works well with Jira. You can customize it to fit your needs."
"I'd like to see more feature enhancements."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The performance could be better."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The data visualization should be better in Oracle CRM."
"The initial setup is complex, it could be improved to be more simplified."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"You cannot include all your entities under one instance at the moment."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"It lacks customization, and this is the main reason that we are switching to a different solution."
Oracle CRM is ranked 7th in CRM with 31 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Oracle CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Oracle CRM vs. SugarCRM Platform report.
See our list of best CRM vendors and best Marketing Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
