Webex Reviews

Many did not calculate the return from Webex, while some noted its utility in avoiding transfers and facilitating essential meetings. Some confirmed a favorable return, appreciating reduced operational needs and enjoying Webex's features. Security and integrated devices were favored aspects. Others were unsure of any financial return but still deemed it valuable. The assessment varied, with positive remarks on Webex's application for communication without specific quantifiable benefits emphasized.

Webex pricing for enterprise users varies based on the number of licenses, with discounts available for bulk purchases. While it offers a cost-effective solution in the US, it is generally considered expensive compared to competitors like Microsoft Teams and Zoom due to its standalone pricing structure. Some users appreciate its feature set, though others find it cost-prohibitive for small businesses. Webex utilizes a subscription-based licensing model, often requiring annual payments. Installation costs are minimal given its cloud-based nature.

• "The tool is expensive."
• "There is a need to pay the licensing charges to use Webex Enterprise Edition."
• "The tool's licensing is expensive, but it should be cheaper."

Webex is primarily used for virtual meetings and communication including video and voice calls. Organizations rely on it for team collaboration, sharing screens, remote meetings, and presentations. It supports both internal and external communication, facilitating client interactions, training sessions, and technical discussions. Webex integrates with calendars for seamless scheduling and enables remote connectivity across geographically dispersed locations. It is also utilized in sectors like healthcare for telemedicine and in manufacturing for remote collaboration.

Customer service of Webex is generally rated positively, with scores often reaching 10/10. Technical support receives a range of evaluations, typically between 7/10 to 10/10. Some express satisfaction with 24/7 availability and case resolution, while others report delays and unhelpful experiences. Many rely on internal teams, lessening direct interaction. Occasional challenges with responsiveness are mentioned, though Cisco's support is frequently considered good and helpful.

Webex's initial setup is mostly described as simple and quick, with many users finding it easy. Some encountered minor confusion between Webex Teams and Webex Meetings, requiring clear distinctions. While several described it as straightforward, others found integrating advanced features more complex. Time and personnel required for setup varied, but it generally ranged from a few minutes to several hours. On a scale of ease, it generally scores high, though some users highlighted areas needing improvement for user-friendliness.

Many users find Webex highly scalable, supporting thousands of participants. While some note limits for specific deployments, most report smooth scaling for various user sizes. Organizations successfully utilize Webex for extensive meetings, often with hundreds of participants. Some experience minor challenges with larger groups, but it's generally manageable. Webex efficiently handles both small and large-scale environments, with flexible expansion options. Some organizations prefer alternatives, but Webex remains a viable option for many.

Webex demonstrates strong stability, with many reporting seamless operation without glitches or crashes. Occasionally, users face audio issues and rare service outages. Most find it reliable with high stability ratings, indicating a lack of persistent problems. However, stability can vary depending on network conditions. While some experience few connectivity challenges, others rate it highly against competitors. Frequent updates are noted, but Webex generally maintains a stable performance across different devices and locations.