TeamViewer Business vs Webex comparison

TeamViewer and Cisco are both solutions in the Virtual Meetings category. TeamViewer is ranked #3 with an average rating of 8.8, while Cisco is ranked #2 with an average rating of 7.8. TeamViewer holds a 4.9% mindshare in VM, compared to Cisco’s 9.1% mindshare. Additionally, 92% of TeamViewer users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

TeamViewer Business

Read 100 TeamViewer Business reviews

6,118 Views
734 Comparison Views

92% willing to recommend

Webex

Read 126 Webex reviews

2,387 Views
2,315 Comparison Views

87% willing to recommend

TeamViewer Business

Webex

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 2, 2025

Webex and TeamViewer Business are both prominent in the virtual communication sector. Webex leads in virtual meeting convenience, while TeamViewer stands out in remote support.

Features: Webex is designed for virtual meetings with comprehensive collaboration tools including screen sharing, integrated video conferencing, and whiteboards. Convenient features like one-click meetings and Outlook integration complement its secure conferencing capabilities. TeamViewer Business specializes in remote access with notable features such as bypassing firewalls, cross-platform compatibility, and a user-friendly dashboard for tech professionals.

Room for Improvement: Webex struggles with video conferencing speed and interface complexity, along with integration and support service challenges. TeamViewer Business faces interoperability and licensing inflexibility issues, along with difficulties in maintaining compatibility across software updates.

Ease of Deployment and Customer Service: Webex offers flexible deployment options across public, private, and hybrid cloud environments, with generally positive technical support feedback despite occasional delays. TeamViewer Business favors on-premises deployment with easy setup and strong user praise for simplicity and support, though it is sometimes critiqued for bureaucracy.

Pricing and ROI: Webex is noted for its high cost compared to competitors but justified by its security and integrated features for some businesses. Subscription-based pricing may escalate with feature additions. TeamViewer Business is appreciated for its free version, but paid options are considered expensive. Both solutions could improve pricing transparency and subscription models, yet they support business ROI through enhanced communication and collaboration capabilities.

To learn more, read our detailed TeamViewer Business vs. Webex Report (Updated: December 2025).

Buyer's Guide

TeamViewer Business vs. Webex

December 2025

Download the complete report

Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.3

TeamViewer Business boosts efficiency by reducing travel and operational costs, though some users face functionality challenges.

Sentiment score

5.2

Webex is valued for effective communication and security features, earning user satisfaction despite unquantified specific ROI metrics.

If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.

Muralidhar K

IT Manager at SignDesk

I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

For more quotes and insights, download the TeamViewer Business report

We chose Webex for its security.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Customer Service

Sentiment score

7.5

TeamViewer Business offers responsive, knowledgeable support, though often unnecessary due to the software's simplicity and reliability.

Sentiment score

7.0

Webex technical support receives mixed reviews, excelling in responsiveness, but some users experience delays and rely on internal teams.

I would rate the customer support a ten.

Daniel Hyatt

Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees

Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

You can actually use TeamViewer Business as an app on Microsoft Teams.

Tebogo Leshotho

IT Back Office Engineer (Cloud) at Digicall Group

For more quotes and insights, download the TeamViewer Business report

The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.

Etienne Delfosse

System Egineer at Degroof-Petercam

For more quotes and insights, download the Webex report

Scalability Issues

Sentiment score

7.3

TeamViewer Business smoothly scales across environments, despite some management and cost concerns, supporting both small businesses and large enterprises.

Sentiment score

7.1

Webex is scalable, supports large meetings, and integrates with cloud, though some users desire further scalability improvements.

People responsible for TeamViewer can contact TeamViewer and add more users very easily.

reviewer2774268

Support analyst at a tech vendor with 10,001+ employees

Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Daniel Hyatt

Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees

TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer Business report

Webex is very scalable, and I do not think that our organization has ever reached its limit.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Stability Issues

Sentiment score

8.1

TeamViewer Business is praised for reliability, stability, strong customer support, and security, with few issues mainly from network conditions.

Sentiment score

7.5

Webex is largely stable and reliable, though minor audio or connectivity issues arise, with satisfaction ratings typically high.

TeamViewer Business is stable.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

TeamViewer Business is stable and does not crash.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

TeamViewer Business by far is the most stable because it just works.

Tebogo Leshotho

IT Back Office Engineer (Cloud) at Digicall Group

For more quotes and insights, download the TeamViewer Business report

I would rate its stability as ten.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Room For Improvement

TeamViewer Business needs better Linux and macOS support, improved sessions, UI, pricing, stability, security, and documentation enhancements.

Webex needs interface, connectivity, integration, and pricing improvements to enhance user experience and resolve video, audio, and accessibility issues.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Kenneth Shikongo

Security and Support Engineer at a tech services company with 11-50 employees

It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.

reviewer2777805

Project Manager at a media company with 501-1,000 employees

It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer Business report

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

reviewer1633284

CTO at a tech services company with 11-50 employees

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

Setup Cost

TeamViewer Business offers a flexible licensing model with high pricing, justified for larger teams; promotions and discounts reduce costs.

Webex is often seen as costly, especially for SMBs, but costs improve with bundled Cisco products or free versions.

My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.

Sizwe Mchunu

ICT Technician at Thekwini TVET College

I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.

Tebogo Leshotho

IT Back Office Engineer (Cloud) at Digicall Group

For more quotes and insights, download the TeamViewer Business report

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex is expensive.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Valuable Features

TeamViewer Business excels in remote management with cross-platform support, advanced security, and seamless device connectivity, boosting productivity.

Webex offers seamless collaboration with high-quality audio/video, robust security, and easy integration with Outlook and Cisco solutions.

TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.

reviewer2774268

Support analyst at a tech vendor with 10,001+ employees

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.

Kenneth Shikongo

Security and Support Engineer at a tech services company with 11-50 employees

TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.

Muralidhar K

IT Manager at SignDesk

For more quotes and insights, download the TeamViewer Business report

The number one reason we chose Webex was the security features.

reviewer1633284

CTO at a tech services company with 11-50 employees

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

Categories and Ranking

TeamViewer Business

Ranking in Virtual Meetings

3rd

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

100

Ranking in other categories

Remote Access (1st)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

126

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Virtual Meetings category, the mindshare of TeamViewer Business is 4.9%, down from 7.3% compared to the previous year. The mindshare of Webex is 9.1%, down from 16.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Webex	9.1%
TeamViewer Business	4.9%
Other	86.0%

Virtual Meetings

Featured Reviews

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

Remote support has transformed my work and now saves time with fast, secure file transfers

What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

Read full review

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Has delivered consistent performance but would benefit from a more flexible licensing model

Webex is a fine, perfectly adequate product, and I don't see any room for improvement. From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive. They should probably reconsider the licensing model to be less restrictive and more adaptable for organizational use.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

879,259 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

12%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Government

12%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	34
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	24
Large Enterprise	61

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer Business

Compared 25% of the time

Microsoft Remote Desktop Services vs TeamViewer Business

Compared 9% of the time

BeyondTrust Remote Support vs TeamViewer Business

Compared 5% of the time

Skype for Business vs TeamViewer Business

Compared 4% of the time

Zoom Workplace Business vs TeamViewer Business

Compared 2% of the time

More TeamViewer Business Competitors

Skype for Business vs Webex

Compared 17% of the time

Zoom Workplace Business vs Webex

Compared 13% of the time

Adobe Connect vs Webex

Compared 10% of the time

Cisco Meeting Server vs Webex

Compared 10% of the time

GoToMeeting vs Webex

Compared 5% of the time

More Webex Competitors

Product Reports

Buyer's Guide

TeamViewer Business

December 2025

Download TeamViewer Business product report

Buyer's Guide

Webex

December 2025

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.

TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user machines. The tool is vital for help desks and IT departments, enabling technicians to control computers for troubleshooting, software installations, upgrades, and employee training. Although there are challenges with integration, backward compatibility, and stability with iOS devices, its efficient performance and remote control capabilities simplify tasks, especially for non-technical users.

What are the key features of TeamViewer Business?

Firewall Bypass: Connects seamlessly without firewall restrictions.
Cross-Platform Compatibility: Works on Windows, Mac, and Linux.
User-Friendly Interface: Simplifies remote access and control.
File Transfer and Chat: Facilitates easy communication and data exchange.
Remote Reboot: Enables restarting devices without physical access.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates easy screen sharing and administrative controls for teamwork.
Efficient Performance: Provides swift connections and robust remote control capabilities.
Security: Offers strong protection features for safe remote access.
Ease of Use: Designed for both technical and non-technical users, streamlining operations.

In various industries, TeamViewer Business plays a crucial role in managing distributed environments. It's essential for help desks handling remote problem-solving and employee training. Its ability to bypass firewalls and support cross-platform compatibility makes it a preferred choice for organizations needing to control devices across operating systems, simplifying IT management and technical support.

TeamViewer

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

TeamViewer Business vs. Webex

December 2025

Free Report: TeamViewer Business vs. Webex

Find out what your peers are saying about TeamViewer Business vs. Webex and other solutions. Updated: December 2025.

DOWNLOAD NOW

879,259 professionals have used our research since 2012.

See our TeamViewer Business vs. Webex report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.