Webex and TeamViewer Business both operate in the virtual meetings and remote support sectors. Webex stands out for its comprehensive meeting solutions, while TeamViewer is notably strong in remote access and control.
Features: Webex provides screen sharing, real-time file sharing, and interactive participation controls, as well as seamless integration with Outlook for easy scheduling. TeamViewer Business offers fast remote connections, cross-platform compatibility, and robust support functionalities that can bypass firewalls, supporting multiple remote devices.
Room for Improvement: Webex users suggest improving user-friendliness, integration with various platforms, and video and chat performance. TeamViewer Business experiences issues with interoperability across software versions, clipboard management, and could benefit from enhanced integration and clearer error messages.
Ease of Deployment and Customer Service: Webex is widely deployed on public clouds, reflecting adaptability to various infrastructures, though its customer service has mixed reviews regarding response times. TeamViewer Business is known for its strong on-premises reliability, with generally favorable support ratings but a need for better documentation and interaction.
Pricing and ROI: Webex is viewed as costly, especially for SMBs, with complex licensing, but its robust features can justify costs for larger businesses. TeamViewer Business is more affordable, offering a free version and user-based licensing, praised for its cost-effectiveness and flexibility delivering a quick ROI.
We chose Webex for its security.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
I would rate its stability as ten.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Webex is expensive.
The number one reason we chose Webex was the security features.
TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.
TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user machines. The tool is vital for help desks and IT departments, enabling technicians to control computers for troubleshooting, software installations, upgrades, and employee training. Although there are challenges with integration, backward compatibility, and stability with iOS devices, its efficient performance and remote control capabilities simplify tasks, especially for non-technical users.
What are the key features of TeamViewer Business?In various industries, TeamViewer Business plays a crucial role in managing distributed environments. It's essential for help desks handling remote problem-solving and employee training. Its ability to bypass firewalls and support cross-platform compatibility makes it a preferred choice for organizations needing to control devices across operating systems, simplifying IT management and technical support.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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