Webex and PGi GlobalMeet are competing in the virtual communication and collaboration sector. Webex leads in support services, while PGi GlobalMeet offers a superior feature set, making it worth the investment.
Features: Webex is noted for high-quality video conferencing, seamless content sharing, and excellent integration capabilities. PGi GlobalMeet stands out with intuitive scheduling, seamless audio options, and an extensive feature set that is preferred for advanced functionalities.
Room for Improvement: Webex could enhance its user interface and provide more customization options, improve mobile app stability, and broaden compatibility with third-party plugins. PGi GlobalMeet could improve its user onboarding process, enhance integration with non-Outlook calendars, and lower the complexity of its feature-rich interface.
Ease of Deployment and Customer Service: Webex offers comprehensive initial support and a smooth onboarding process making it user-friendly. PGi GlobalMeet simplifies deployment with exemplary customer service that aids in a smoother transition and provides a straightforward setup experience.
Pricing and ROI: Webex provides competitive pricing with an impressive ROI, supported by a lower setup cost and a comprehensive suite of tools. PGi GlobalMeet may have higher initial costs, but it delivers substantial long-term ROI due to its extensive feature set, which justifies the investment.
We chose Webex for its security.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
I would rate its stability as ten.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
One of the pain points with the interface is that sometimes it gets stuck when launching or starting a room.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
I can always recommend Webex to companies looking for a better alternative to Google Teams, especially since it probably does not consume as much data as Microsoft Teams.
The number one reason we chose Webex was the security features.
| Product | Market Share (%) |
|---|---|
| Webex | 6.8% |
| PGi GlobalMeet | 2.0% |
| Other | 91.2% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 25 |
| Large Enterprise | 62 |
The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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