Webex Reviews

We use the solution for daily communication and collaboration in our organization.

Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to conduct discussions and presentations. The video quality is good.

The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.

I have been using the solution for six years.

The tool’s stability is very good. I rate the stability a nine out of ten.

The scalability can be improved. I rate the tool’s scalability a six out of ten.

The support is good.

Positive

We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.

The cost is pretty high compared to the competitors.

Webex has better security features compared to other solutions. However, other solutions like Zoom and Microsoft Teams are better at user-friendliness and user experience.

Overall, I rate the product a six out of ten.

I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.

I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.

Making a recording and downloading it is not so easy on Webex.

I have four years of experience with Webex.

I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.

I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.

The product is used once a week in my company.

I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.

After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.

I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.

The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.

In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.

The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.

I recommended the product to others who plan to use it.

In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.

I rate the overall solution a nine out of ten.

I use the solution to attend online meetings, which are held with my company's clients. Webex is a platform where most of the clients like to have meetings. Though Webex is more complicated than Microsoft Teams, it is much more useful and easy to pin Webex's screens and content.

The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I have been using Webex for years. I use the solution's customer. I don't remember the version of the solution.

It is a quite stable solution. Stability-wise, I rate the solution a nine out of ten.

It is an easily scalable solution. It is also easy to use its sharing capabilities during meetings. Scalability-wise, I rate the solution a seven out of ten.

Around 50 to 60 people use the product.

The product is used once in a while and not on a daily basis. If there is a requirement for virtual meetings, then we use it for that moment.

Whether my company plans to increase the use of the product or not is something that depends on our requirements. The product is only used for virtual meetings, and otherwise, our company doesn't use it much. The product was of great use when the world was struck by COVID-19, but after the pandemic, the tool is not much used.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I rate the product's initial setup phase a three on a scale of one to ten, where one is a difficult setup, and ten is an easy setup process.

Regarding the product's deployment phase, the tool already has a portal. You need to just download and run the setup, after which you need to click on the next steps and the agreement form. After the aforementioned steps are followed, the tool gets installed.

The solution can be deployed in ten minutes.

I have used the tool only for the meetings, not for the webinars and large-scale virtual meetings.

I rate Webex's video quality and connectivity compared to other solutions as four to four and a half out of five.

Webex's security features have impacted our company's communication since it verifies the users before letting them into meetings. The tool is good for enterprise-level companies. It adds a layer of security to the platform used for meetings, but on the other hand, I feel that for short meetings, there is no need for the solution to add a high level of security. It is good to have a proper and secure platform like Webex for meetings. If I rate its security, then I will give it a four point three stars out of five.

I rate the tool a nine out of ten.

The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.

Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.

We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.

I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten. 

I use this solution for chatting, scheduling, and meetings.

The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices.

Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment.

I have been using Webex for approximately one year and a half.

This is the most stable solution I have used.

I rate the support from Webex a nine out of ten.

Positive

I have previously used other solutions, such as Teams and Zoom and I have had issues with conductivity requiring me to reload. I have not had any issues with Webex.

The price of Webex is in the middle range compared to the market.

Inside Webex, there exists a feature known as "At Hub." This feature is accompanied by a new browser that offers an array of impressive features and gadgets. Moreover, it enables you to incorporate these elements into your own website. I highly recommend giving it a try and utilizing the app assistance available to explore the extensive range of excellent products within the Webex hub. You're bound to be pleasantly surprised by what awaits you there.

Many customers are already utilizing Cisco phones, which offers a significant advantage. By using a Cisco phone, they can effortlessly join Webex meetings or video conferences through their designated video test or conference endpoint. However, it's important to note that this capability is also available with other platforms like Zoom and similar services.

I rate Webex a nine out of ten.

I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key.

I've used Webex for about two or three years, mainly for Cisco training sessions. After that, I haven't used Webex much. However, I've been using Zoom more recently for my online classes with students.

The solution's stability depends on the company. 

I would rate the tool's scalability a five out of ten. It might be more scalable for larger companies with specific needs. My company had ten users as part of the training. 

I haven't contacted the tool's technical support yet. 

Webex can be complicated compared to Zoom, especially regarding security settings. With Zoom, users need a meeting ID and password to join, making it more straightforward. While both platforms offer secure connections, Webex may feel more rigid and less user-friendly, especially for non-technical users. However, Webex has been updated recently so that improvements may have been made.

Setting up the tool on my computer wasn't too difficult, but it wasn't as straightforward as Zoom. I had to install the Webex application and navigate through the interface, which felt a bit more complex, especially for business settings.

During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs. 

The Webex security features are good because you must log in before joining a meeting. However, it's a bit less convenient than Zoom, where you need a link to join.

I rate the overall solution a seven out of ten. 

The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.

I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.

The solution's local technical support needs improvement.

I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.

I have five years of experience with Webex.

I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.

It is a scalable solution since it is available in the cloud.

When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.

I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.

I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.

The product's initial setup phase was very easy. The management console is easy to use.

The deployment part is not hard as the product is on the web.

The solution is deployed on the cloud.

The solution can be deployed in a few hours.

I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.

The video quality offered by the product is perfect and has no issues.

I recommend that others go ahead and use the product.

I never tried to integrate Webex with other tools.

I rate the tool a seven out of ten.

We use the tool for internal and client meetings, webinars, and presentations. 

The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.

Webex helps to prevent unwanted guests from popping up in your meeting. 
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.

On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.

The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.

The product needs to improve its integration.  I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.

I have been using the product for a few years. 

Webex is stable. 

The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.

The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete. 

As a user, the corporation may need an integrator to configure the setup.

The tool's licensing is expensive, but it should be cheaper. 

I rate the overall solution a nine out of ten.