Webex Reviews

I use Webex in my company to optimize communication and meetings.

The product's user interface is an area with shortcomings, making it an area where improvements are required.

In the future, I would like to see Webex provide integration capabilities with Microsoft.

The quality of the services offered by the support team needs to be improved.

I have been using Webex for two or three years.

Stability-wise, I rate the solution an eight out of ten.

Though I am not sure, I feel that the tool does not allow an increase in the number of users.

In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

Neutral

In comparison to Webex and Microsoft Teams, I feel that Zoom is better.

The product's initial setup phase was complex.

The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.

I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.

The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.

Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.

The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.

I rate the tool an eight out of ten.

We use Webex primarily to get predictive information about our system. For instance, it alerts us if there's a change in application behavior, like latency in transactions or when CPU and memory usage are 100 percent. This helps us ensure our processes stay stable.

The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them. 

The most valuable feature of Webex is its ability to monitor our infrastructure. It helps us keep track of security, memory usage, CPU, and more, ensuring our applications run well. 

Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial.

I have been using the product for three years. 

I rate the product's stability an eight out of ten. 

I rate the tool's scalability a ten out of ten. My company has more than 1000 users. 

Occasionally, we need quick assistance, especially when facing issues. However, with standard support, response times can be delayed.

Neutral

I rate the tool's ease of deployment an eight out of ten. Setting up Webex wasn't complex for me at all. It was quite easy. The access and tools provided made the process straightforward. Overall, I didn't encounter any complications.

You need two resources to handle the deployment. The deployment process involves utilizing the lab confirmation. We handle various configurations, including Azure DevOps for CI/CD and Octopus tools.

I rate the overall product an eight out of ten.

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector.

The product is easy to use. We are very comfortable with it. The video call features are compatible with different devices like Polycom. The product saves time and money. I am satisfied with the tool 100%.

If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.

I have been using the solution for more than four years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a nine out of ten. We have five licenses to connect with the headquarters remotely. We have almost 20 to 25 users.

I contacted the support team last year. The support people responded quickly and solved our problems easily.

Positive

We used a different solution before. Then, we migrated to Webex. We have been using it for the last four years because it is very comfortable and easy to use.

The initial setup is easy. I rate the ease of setup a ten out of ten. It can be deployed on public, private, or hybrid cloud.

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

We are planning to upgrade our subscription plan. I recommend Webex over other products to my friends in the industry. Cisco has its own engineers. They work well. We are a small organization.

Overall, I rate the solution a nine out of ten.

I use the solution to attend online meetings, which are held with my company's clients. Webex is a platform where most of the clients like to have meetings. Though Webex is more complicated than Microsoft Teams, it is much more useful and easy to pin Webex's screens and content.

The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I have been using Webex for years. I use the solution's customer. I don't remember the version of the solution.

It is a quite stable solution. Stability-wise, I rate the solution a nine out of ten.

It is an easily scalable solution. It is also easy to use its sharing capabilities during meetings. Scalability-wise, I rate the solution a seven out of ten.

Around 50 to 60 people use the product.

The product is used once in a while and not on a daily basis. If there is a requirement for virtual meetings, then we use it for that moment.

Whether my company plans to increase the use of the product or not is something that depends on our requirements. The product is only used for virtual meetings, and otherwise, our company doesn't use it much. The product was of great use when the world was struck by COVID-19, but after the pandemic, the tool is not much used.

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

I rate the product's initial setup phase a three on a scale of one to ten, where one is a difficult setup, and ten is an easy setup process.

Regarding the product's deployment phase, the tool already has a portal. You need to just download and run the setup, after which you need to click on the next steps and the agreement form. After the aforementioned steps are followed, the tool gets installed.

The solution can be deployed in ten minutes.

I have used the tool only for the meetings, not for the webinars and large-scale virtual meetings.

I rate Webex's video quality and connectivity compared to other solutions as four to four and a half out of five.

Webex's security features have impacted our company's communication since it verifies the users before letting them into meetings. The tool is good for enterprise-level companies. It adds a layer of security to the platform used for meetings, but on the other hand, I feel that for short meetings, there is no need for the solution to add a high level of security. It is good to have a proper and secure platform like Webex for meetings. If I rate its security, then I will give it a four point three stars out of five.

I rate the tool a nine out of ten.

I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.

I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.

Making a recording and downloading it is not so easy on Webex.

I have four years of experience with Webex.

I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.

I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.

The product is used once a week in my company.

I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.

After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.

I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.

The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.

In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.

The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.

I recommended the product to others who plan to use it.

In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.

I rate the overall solution a nine out of ten.

I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key.

I've used Webex for about two or three years, mainly for Cisco training sessions. After that, I haven't used Webex much. However, I've been using Zoom more recently for my online classes with students.

The solution's stability depends on the company. 

I would rate the tool's scalability a five out of ten. It might be more scalable for larger companies with specific needs. My company had ten users as part of the training. 

I haven't contacted the tool's technical support yet. 

Webex can be complicated compared to Zoom, especially regarding security settings. With Zoom, users need a meeting ID and password to join, making it more straightforward. While both platforms offer secure connections, Webex may feel more rigid and less user-friendly, especially for non-technical users. However, Webex has been updated recently so that improvements may have been made.

Setting up the tool on my computer wasn't too difficult, but it wasn't as straightforward as Zoom. I had to install the Webex application and navigate through the interface, which felt a bit more complex, especially for business settings.

During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs. 

The Webex security features are good because you must log in before joining a meeting. However, it's a bit less convenient than Zoom, where you need a link to join.

I rate the overall solution a seven out of ten. 

In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.

From an improvement perspective, Webex should be able to have recording features.

From an improvement perspective, it should be possible to integrate Webex with other platforms.

The high price of the product is an area of concern where improvements are required.

I have experience with Webex for years.

It is a very stable solution. I rate the solution's stability a six out of ten.

It is an easily scalable solution.

I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

The product can be deployed with the help of the company's in-house team.

The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.

There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.

In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.

Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.

Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.

I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.

The video quality of the product is good. There has been a lot of improvement in the tool's video quality.

I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.

I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.

I rate the tool a nine out of ten.

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

I have been using Webex for the past nine months. I am a user of the product.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

Positive

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

I was involved in the deployment of the product in my company.

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.