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Cisco TelePresence vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
9th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
4th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
128
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 2.9%, down from 3.0% compared to the previous year. The mindshare of Webex is 5.0%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.0%
Cisco TelePresence2.9%
Other92.1%
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PresenterTrack cameras improve the meeting experience."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"Superior video and audio experience."
"The SpeakerTrack feature is the most valuable feature."
"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"The configuration is a valuable."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"I have found Webex to be stable."
"The stability of the solution is excellent compared to other solutions on the market."
"Overall the quality of the solution is very good."
"I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten."
"The product's most valuable feature is its ability to integrate with multiple products."
"I have found Webex to be stable."
"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."
"Webex has definitely improved productivity and communication within my organization, as we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf."
 

Cons

"Cisco TelePresence could improve its integration capabilities."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The calling features can be improved."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"The tool is expensive."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"Cisco TelePresence license is expensive and should be reduced."
"The interface could be a bit more user-friendly."
"They should integrate the solution with multiple hardware vendors."
"The solution’s pricing could be improved."
"Their customer service was also fairly sub-par as far as what I am used to."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"Webex can be improved in terms of better user experience."
"CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet."
"We have had issues where some of the invited participants are not able to join the meeting."
 

Pricing and Cost Advice

"I will rate the tool's pricing an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"The pricing is expensive, therefore I rate it an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"We purchase the product's yearly license. It is expensive."
"The tool is expensive."
"You can opt for yearly licensing with Webex."
"I am not aware of the pricing details."
"The price of Webex is in the middle range compared to the market."
"I believe the license to be monthly."
"There are licenses for business to use the solution but for end-users, there is not."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Performing Arts
11%
Manufacturing Company
10%
Construction Company
9%
Financial Services Firm
16%
Outsourcing Company
14%
Construction Company
12%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise69
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Also Known As

TelePresence
Cisco Spark
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Cisco TelePresence vs. Webex and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.