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Webex Pros

JG
Account Manager at a tech services company with 11-50 employees
The camera moves in tandem with the person who is using it to communicate with the other participants.
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Pre Sales Engineer at a tech services company with 51-200 employees
What I value most about Webex is its stability compared to other solutions.
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AS
Consultant - Risk and compliance at a tech services company with 51-200 employees
The solution makes it easy for us as a team to collaborate remotely.
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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.
PC
Program Administrator at a manufacturing company with 10,001+ employees
One of the most valuable features of Webex was that it was easy to use and there were no hassles.
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SV
CISO & COO at a tech services company with 1-10 employees
The solution has been very stable.
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Transformation Program Manager at NTT Data India Enterprise Application Services Pri
Seamless integration with Microsoft Outlook.
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DP
Founder & CEO at a tech services company with 11-50 employees
What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.
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TJ
CEO at a recruiting/HR firm with 11-50 employees
Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.
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JT
Business Development Executive at a tech services company with 51-200 employees
I don't think Zoom has anywhere near the features and functionality of Webex.
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SP
CEO at a consultancy with 1-10 employees
Screen share is the most valuable feature.
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Webex Cons

JG
Account Manager at a tech services company with 11-50 employees
The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix.
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Pre Sales Engineer at a tech services company with 51-200 employees
Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours.
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AS
Consultant - Risk and compliance at a tech services company with 51-200 employees
The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.
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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.
PC
Program Administrator at a manufacturing company with 10,001+ employees
Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection.
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SV
CISO & COO at a tech services company with 1-10 employees
The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.
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Transformation Program Manager at NTT Data India Enterprise Application Services Pri
No private chat option.
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DP
Founder & CEO at a tech services company with 11-50 employees
Better integration with other solutions would benefit Webex.
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TJ
CEO at a recruiting/HR firm with 11-50 employees
The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.
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JT
Business Development Executive at a tech services company with 51-200 employees
My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools.
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SP
CEO at a consultancy with 1-10 employees
An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.
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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.