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Webex pros and cons

Vendor: Cisco
4.0 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Webex allows seamless team collaboration through video conferencing, chat, file sharing, and scheduling.
Webex integrates effectively with Microsoft Outlook and other Cisco solutions, enabling smooth operation within existing tools.
The high-quality video and audio offered by Webex outperform competitors, providing a stable and reliable experience.
Webex supports up to 1,000 participants per meeting, making it suitable for large-scale webinars and conferences.
Webex's security features ensure safe communication for users, making it a trusted choice for businesses.

CONS

Webex connectivity issues affect communication quality, especially on international calls.
Integration with third-party platforms, including Microsoft Office and G-Suite, is lacking.
Webex support response time is slow compared to competitors like Microsoft.
Webex's pricing is considered high and not competitive.
Improving Webex chat functions would enhance user experience.
 

Webex Pros review quotes

it_user1011 - PeerSpot reviewer
Manager of Data Center at a insurance company with 51-200 employees
Jun 26, 2012
WebEx is one of the leading online conference tools; it is a collaborative tool that combines video, data, and voice, and bridges the gap between physical locations.
it_user1206 - PeerSpot reviewer
Marketing at a marketing services firm with 51-200 employees
Jul 17, 2012
Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization.
PatrickCiPaaS - PeerSpot reviewer
Senior Technical Product Marketing Manager at SnapLogic
Feb 15, 2013
WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
CM
Senior Network Engineer at a tech services company with 10,001+ employees
Apr 1, 2017
WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button.
it_user396999 - PeerSpot reviewer
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees
Nov 3, 2016
It is easy to implement.
it_user358452 - PeerSpot reviewer
Customer and Market Insights Manager at a tech company with 201-500 employees
Nov 10, 2016
WebEx is the corporate gold standard for what it does best, that is easy, reliable sharing of content on my screen to one or several hundred people in real time.
it_user479847 - PeerSpot reviewer
Marketing Campaign Manager at a tech vendor with 10,001+ employees
Jan 10, 2017
This is the best everyone knows about, but there are plenty other players.
it_user666240 - PeerSpot reviewer
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
May 16, 2017
Cisco Spark has changed the concept of team messaging and communication in a very dramatic way.
it_user683937 - PeerSpot reviewer
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees
Jun 14, 2017
You can easily collaborate with your work colleagues even with your mobile phone.
it_user531933 - PeerSpot reviewer
Group Learning and Development Programme Manager at a tech services company with 10,001+ employees
Aug 9, 2017
I enjoy conducting virtual training in the WebEx training room.
 

Webex Cons review quotes

it_user1011 - PeerSpot reviewer
Manager of Data Center at a insurance company with 51-200 employees
Jun 26, 2012
Video conferencing is not as fast as expected.
it_user1206 - PeerSpot reviewer
Marketing at a marketing services firm with 51-200 employees
Jul 17, 2012
Their customer service was also fairly sub-par as far as what I am used to.
PatrickCiPaaS - PeerSpot reviewer
Senior Technical Product Marketing Manager at SnapLogic
Feb 15, 2013
The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile to start.
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
CM
Senior Network Engineer at a tech services company with 10,001+ employees
Apr 1, 2017
CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet.
it_user396999 - PeerSpot reviewer
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees
Nov 3, 2016
I would like to see integration with legacy video endpoints.
it_user358452 - PeerSpot reviewer
Customer and Market Insights Manager at a tech company with 201-500 employees
Nov 10, 2016
Recordings are slow to start, sometimes fail, and are difficult to edit.
it_user479847 - PeerSpot reviewer
Marketing Campaign Manager at a tech vendor with 10,001+ employees
Jan 10, 2017
Customer Service: Poor Technical Support: Average
it_user666240 - PeerSpot reviewer
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
May 16, 2017
It is not very user-friendly.
it_user683937 - PeerSpot reviewer
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees
Jun 14, 2017
The phone calling option.
it_user531933 - PeerSpot reviewer
Group Learning and Development Programme Manager at a tech services company with 10,001+ employees
Aug 9, 2017
To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. seems to be difficult.