Webex pros and cons

The camera moves in tandem with the person who is using it to communicate with the other participants.

What I value most about Webex is its stability compared to other solutions.

The solution makes it easy for us as a team to collaborate remotely.

One of the most valuable features of Webex was that it was easy to use and there were no hassles.

The solution has been very stable.

Seamless integration with Microsoft Outlook.

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent.

I don't think Zoom has anywhere near the features and functionality of Webex.

Screen share is the most valuable feature.

The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix.

Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours.

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection.

The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

No private chat option.

Better integration with other solutions would benefit Webex.

The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools.

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.