

Webex and Skype for Business compete in the collaboration and communication software category. Webex holds an advantage in stability and ease of use, while Skype for Business excels in integration with Microsoft products.
Features: Webex offers screen sharing, application sharing, and whiteboard features known for quality and ease of use. It integrates well with tools like Outlook for video conferencing, webinars, and supports a high number of attendees. Skype for Business provides unified communication with strong instant messaging, audio, and video features, and seamless document sharing and scheduled meetings integration with Microsoft products.
Room for Improvement: Webex needs enhancement in connectivity, audio quality, and integration with non-Cisco systems, along with simplifying the user interface and chat functionality. Skype for Business requires improvements in audio quality, connectivity, and interoperability with non-Microsoft systems, as well as developing more collaborative tools similar to Microsoft Teams.
Ease of Deployment and Customer Service: Webex offers flexible deployment with public and hybrid cloud options. It is praised for technical support but criticized for slow response times during issues. Skype for Business deploys effectively in Microsoft environments and is noted for average technical support, with an emphasis on negotiating better service terms.
Pricing and ROI: Webex is priced higher than many competitors with complex licensing, especially challenging for smaller businesses, though it provides value when integrated with Cisco products. Skype for Business, often included in Microsoft Office 365, offers competitive pricing and a straightforward licensing model, particularly advantageous in Microsoft-centric organizations.
We chose Webex for its security.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
We haven’t had any issues with it at all.
The application tends to select the internal microphone on devices rather than detecting external headphones.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Webex is generally stable, but there are still areas of improvement in terms of starting or launching Webex rooms.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
The number one reason we chose Webex was the security features.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
| Product | Mindshare (%) |
|---|---|
| Webex | 5.5% |
| Skype for Business | 3.9% |
| Other | 90.6% |

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 19 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 25 |
| Large Enterprise | 68 |
Skype for Business offers integrated communication tools for professional environments, featuring audio/video calls, screen sharing, and easy meeting setups. It ensures effective virtual meetings and supports global connectivity.
Designed for businesses needing efficient collaboration and communication, Skype for Business integrates smoothly with Outlook, reducing phone costs and enhancing team interactions. Known for its stability and user-friendly interface, it supports conferencing, file transfer, and international dialing. Although there is room for improvement in audio/video quality and performance consistency, its ability to facilitate remote communication and virtual meetings makes it a popular choice.
What are the key features of Skype for Business?Skype for Business is widely used across industries such as education, for lectures and academic collaborations, and in corporate environments for client consultations and team meetings. Despite the competition from Microsoft Teams, it remains a viable option due to its cost-effectiveness and ease of use across different devices.
Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.
Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.
What are the key features of Webex?Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.
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