Webex and Skype for Business compete in the collaboration and communication software category. Webex holds an advantage in stability and ease of use, while Skype for Business excels in integration with Microsoft products.
Features: Webex offers screen sharing, application sharing, and whiteboard features known for quality and ease of use. It integrates well with tools like Outlook for video conferencing, webinars, and supports a high number of attendees. Skype for Business provides unified communication with strong instant messaging, audio, and video features, and seamless document sharing and scheduled meetings integration with Microsoft products.
Room for Improvement: Webex needs enhancement in connectivity, audio quality, and integration with non-Cisco systems, along with simplifying the user interface and chat functionality. Skype for Business requires improvements in audio quality, connectivity, and interoperability with non-Microsoft systems, as well as developing more collaborative tools similar to Microsoft Teams.
Ease of Deployment and Customer Service: Webex offers flexible deployment with public and hybrid cloud options. It is praised for technical support but criticized for slow response times during issues. Skype for Business deploys effectively in Microsoft environments and is noted for average technical support, with an emphasis on negotiating better service terms.
Pricing and ROI: Webex is priced higher than many competitors with complex licensing, especially challenging for smaller businesses, though it provides value when integrated with Cisco products. Skype for Business, often included in Microsoft Office 365, offers competitive pricing and a straightforward licensing model, particularly advantageous in Microsoft-centric organizations.
We chose Webex for its security.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
We haven’t had any issues with it at all.
The application tends to select the internal microphone on devices rather than detecting external headphones.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The number one reason we chose Webex was the security features.
| Product | Market Share (%) |
|---|---|
| Webex | 13.1% |
| Skype for Business | 10.3% |
| Other | 76.6% |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 19 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 24 |
| Large Enterprise | 61 |
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
