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Skype for Business vs Webex comparison

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Read 51 Webex reviews.
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Featured Review
Find out what your peers are saying about Skype for Business vs. Webex and other solutions. Updated: January 2022.
564,643 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it.""It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy.""The quality of the meetings is very good.""I use the chat feature to communicate with my staff, which is very helpful.""The deployment is very fast.""It's a good product, we like using it.""There are free versions of the solution available.""The most valuable feature is stability."

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"I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice.""The solution could improve by having more dashboards and enhancing the processing speed.""They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.""Once it's running, it's okay.""Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful.""The product is quite secure. Other products, such as Zoom, have had security issues raised in the media.""Overall the quality of the solution is very good.""The most valuable feature is that you can host presentations with a lot of attendees."

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"We have found that there is a lag because it cannot integrate with the internal landline.""The integration with Outlook could be improved.""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.""There are issues with the bandwidth, particularly for external meetings,""This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release.""Going forward, I would like to see better call quality and reliability.""The initial setup could be simplified.""The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."

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"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools.""The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.""I would like to see the addition of new features that will add value to the product.""The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.""We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.""They should work to make it simpler.""The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.""I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."

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Pricing and Cost Advice
  • "The cost of Skype for Business is incorporated into our Office 365 licenses."
  • "We purchased an open license."
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  • "Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
  • "The pricing of this solution is fine and I am satisfied with it."
  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • "We paid for our Webex license as a bundle."
  • "My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
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    Questions from the Community
    Top Answer: 
    The most valuable feature is how useful it has been for virtual meetings during the pandemic.
    Top Answer: 
    There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all… more »
    Top Answer: 
    This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release.
    Top Answer: 
    The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.
    Top Answer: 
    Webex is expensive, especially compared to Zoom or Google.
    Top Answer: 
    The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.
    out of 59 in Virtual Meetings
    Average Words per Review
    out of 59 in Virtual Meetings
    Average Words per Review
    Also Known As
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
    Cisco Spark
    Learn More
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Learn more about Skype for Business
    Learn more about Webex
    Sample Customers
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Top Industries
    Financial Services Firm26%
    Comms Service Provider22%
    Engineering Company9%
    Comms Service Provider23%
    Computer Software Company20%
    Financial Services Firm6%
    Comms Service Provider18%
    Computer Software Company18%
    Energy/Utilities Company15%
    Financial Services Firm12%
    Comms Service Provider27%
    Computer Software Company17%
    Financial Services Firm6%
    Company Size
    Small Business26%
    Midsize Enterprise26%
    Large Enterprise47%
    Small Business39%
    Midsize Enterprise22%
    Large Enterprise39%
    Find out what your peers are saying about Skype for Business vs. Webex and other solutions. Updated: January 2022.
    564,643 professionals have used our research since 2012.

    Skype for Business is ranked 5th in Virtual Meetings with 13 reviews while Webex is ranked 4th in Virtual Meetings with 51 reviews. Skype for Business is rated 7.6, while Webex is rated 8.0. The top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". On the other hand, the top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". Skype for Business is most compared with Zoom, TeamViewer, 3CX Live Chat, Cisco Jabber and Cisco Meeting Server, whereas Webex is most compared with Zoom, TeamViewer, Huawei Video Conferencing Platform, Cisco TelePresence and Adobe Connect. See our Skype for Business vs. Webex report.

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    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.