"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
"The quality of the meetings is very good."
"I use the chat feature to communicate with my staff, which is very helpful."
"The deployment is very fast."
"It's a good product, we like using it."
"There are free versions of the solution available."
"The most valuable feature is stability."
"I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice."
"The solution could improve by having more dashboards and enhancing the processing speed."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"Once it's running, it's okay."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."
"Overall the quality of the solution is very good."
"The most valuable feature is that you can host presentations with a lot of attendees."
"We have found that there is a lag because it cannot integrate with the internal landline."
"The integration with Outlook could be improved."
"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."
"There are issues with the bandwidth, particularly for external meetings,"
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"Going forward, I would like to see better call quality and reliability."
"The initial setup could be simplified."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
"I would like to see the addition of new features that will add value to the product."
"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
"We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."
"They should work to make it simpler."
"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."
"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."
Skype for Business is ranked 5th in Virtual Meetings with 13 reviews while Webex is ranked 4th in Virtual Meetings with 51 reviews. Skype for Business is rated 7.6, while Webex is rated 8.0. The top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". On the other hand, the top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". Skype for Business is most compared with Zoom, TeamViewer, 3CX Live Chat, Cisco Jabber and Cisco Meeting Server, whereas Webex is most compared with Zoom, TeamViewer, Huawei Video Conferencing Platform, Cisco TelePresence and Adobe Connect. See our Skype for Business vs. Webex report.
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