GoToMeeting vs Webex comparison

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #7 with an average rating of 9.5, while Cisco is ranked #2 with an average rating of 7.8. GoTo holds a 3.4% mindshare in VM, compared to Cisco’s 5.5% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

1,606 Views
1,558 Comparison Views

88% willing to recommend

Webex

Read 128 Webex reviews

4,955 Views
4,608 Comparison Views

87% willing to recommend

GoToMeeting

Webex

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

Webex and GoToMeeting are both leading products in the video conferencing and collaboration software category. Webex appears to have the upper hand with more comprehensive features, although it is more expensive. GoToMeeting offers lower latency and better pricing but lacks some advanced functionalities.

Features: Webex provides screen sharing, whiteboards, and video/audio conferencing with seamless Outlook integration, all accessible via a mobile interface. GoToMeeting, while offering robust basic meeting functionalities and excellent audio quality, lacks the virtual meeting rooms and extensive collaboration tools that Webex includes.

Room for Improvement: Webex can improve in ease of use and integration with non-Cisco systems, and it is priced higher than many competitors. GoToMeeting needs enhancements in its interface, speed, and third-party integrations, and it could benefit from improvements in video quality for large meetings.

Ease of Deployment and Customer Service: Webex is primarily available on the Public Cloud, offering Hybrid and Private Cloud options but has mixed reviews for its customer service. GoToMeeting is also deployed on the Public Cloud, with some On-premises use, and is praised for straightforward setup but still requires better customer support.

Pricing and ROI: Webex requires costly licensing fees justified by its features and Cisco brand reliability, though users report good ROI. GoToMeeting, despite being cheaper with recent price adjustments, is perceived as still pricey, but it saves travel costs and might not be cost-effective for large-scale deployments.

To learn more, read our detailed GoToMeeting vs. Webex Report (Updated: April 2026).

Buyer's Guide

GoToMeeting vs. Webex

April 2026

Download the complete report

Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

128

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.4%, down from 3.6% compared to the previous year. The mindshare of Webex is 5.5%, down from 17.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	5.5%
GoToMeeting	3.4%
Other	91.1%

Virtual Meetings

Featured Reviews

Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The performance and stability are great; we don't have any issues."

"It can provide good communication with external partners."

"Classic GTM is an amazing product and much better than the competition."

"In general, I find GoToMeeting very simple and easy to use."

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work, the sound and video quality are solid, and the whiteboarding features were especially useful."

"Overall, this solution is very good, with only the management and pricing in need of improvement."

"When managing a conference, it is simple and easy."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

More GoToMeeting pros

"Over the years, the all-in-one capability has been the most valuable feature of Webex; we have calling tools, chat tools, and meeting tools all in one tool now, making it very easy to use for all communication purposes."

"My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees."

"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."

"The implementation of Webex is simple and does not take a lot of time."

"During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs."

"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."

"As an end-consumer, I think that the product is fine; I am happy with all of the features and happy with the product overall."

"The stability, as well as the performance of the solution, are very good."

More Webex pros

Cons

"The sound quality is good but the video quality needs improvement."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"The solution could always be more secure."

"The solution could scale a bit easier if you need to add more people to meetings."

"GoToMeeting is a little bit expensive compared to other products."

"Many issues over time with phone echos and unusable audio."

More GoToMeeting cons

"The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."

"The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile to start."

"The interface of Webex should be improved and it is difficult to find information."

"CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet."

"Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add."

"This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."

"The product's user interface is an area with shortcomings, making it an area where improvements are required."

"There could be more some AI-related features."

More Webex cons

Pricing and Cost Advice

"Negotiate for discounts."

"GoToMeeting is a little bit expensive compared to other products."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"The tool's licensing is expensive, but it should be cheaper."

"Webex is expensive, especially compared to Zoom or Google."

"For me, there is no licensing fee."

"I am not aware of the pricing details."

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"The tool is expensive."

More Webex pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

893,221 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Comms Service Provider

10%

Performing Arts

10%

Financial Services Firm

18%

Marketing Services Firm

10%

Construction Company

Religious Institution

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	25
Large Enterprise	62

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users underst...

See all answers

Comparisons

Zoom Workplace Business vs GoToMeeting

Compared 11% of the time

Skype for Business vs GoToMeeting

Compared 10% of the time

Microsoft Teams vs GoToMeeting

Compared 7% of the time

TeamViewer vs GoToMeeting

Compared 7% of the time

PGi GlobalMeet vs GoToMeeting

Compared 6% of the time

More GoToMeeting Competitors

Zoom Workplace Business vs Webex

Compared 8% of the time

TeamViewer vs Webex

Compared 6% of the time

GoToWebinar vs Webex

Compared 5% of the time

Cisco Meeting Server vs Webex

Compared 5% of the time

Skype for Business vs Webex

Compared 5% of the time

More Webex Competitors

Product Reports

Buyer's Guide

GoToMeeting

May 2026

Download GoToMeeting product report

Buyer's Guide

Webex

April 2026

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

GoToMeeting excels in providing a reliable, easy-to-set-up platform offering screen sharing and connectivity across devices, enhancing communication efficiency.

GoToMeeting is renowned for its lightweight and low-latency capabilities, supporting numerous participants with robust chat, recording features, and cost-effective pricing. Its cloud-based storage and written transcripts are highly valued, while the flexible interface supports multiple operating systems. Users benefit from scalability, a dependable iPhone app, and quality security elements ensuring secure sessions. Its competitive pricing reinforces its market position, though challenges persist with audio quality, interface intuitiveness, and support in mobile devices. Users note issues with connection speeds and third-party integrations, signifying areas for improvement.

What are GoToMeeting's key features?

Ease of Setup: Simple installation process eliminating technical complications.
Reliable Performance: Consistent, dependable service fostering uninterrupted communication.
Screen Sharing: Facilitates easy content sharing during meetings.
High Scalability: Supports numerous participants for diverse meeting needs.
Cost-Effective: Competitive pricing enhances attractiveness for users.

What benefits can users expect in reviews?

Quality Security: Provides robust measures ensuring safe communications.
Cloud Storage: Offers storage options with written transcripts for easy access.
Dial-In Capability: Broad access via phone, enhancing flexibility.
Interface Flexibility: Adaptable to multiple operating systems ensuring wide accessibility.

GoToMeeting is extensively used across industries for facilitating meetings, customer interactions, and internal collaborations. It caters to company discussions, vendor relations, and customer conferences, aiding organizations in client communication, internal discussions, training, webinars, and support calls with varying degrees of reliance and satisfaction regarding performance and consistency.

GoTo

Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.

Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.

What are the key features of Webex?

One-click meetings: Simplifies meeting setup with easy access.
File sharing: Facilitates quick exchange of documents during calls.
Screen control: Allows seamless remote desktop management.
Noise cancellation: Reduces background interference for clearer communication.
Outlook integration: Streamlines meeting scheduling.

What benefits can users find in reviews?

High-quality audio and video: Ensures clear and reliable communication.
Security features: Offers robust protection for sensitive information.
Scalability: Adapts to varying conference sizes and business needs.
Ease of use: Intuitive navigation enhances user experience.
Integration with Cisco hardware: Optimizes performance and compatibility.

Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.

Cisco

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToMeeting vs. Webex

April 2026

Free Report: GoToMeeting vs. Webex

Find out what your peers are saying about GoToMeeting vs. Webex and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,221 professionals have used our research since 2012.

See our GoToMeeting vs. Webex report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.