Webex and GoToMeeting are both leading products in the video conferencing and collaboration software category. Webex appears to have the upper hand with more comprehensive features, although it is more expensive. GoToMeeting offers lower latency and better pricing but lacks some advanced functionalities.
Features: Webex provides screen sharing, whiteboards, and video/audio conferencing with seamless Outlook integration, all accessible via a mobile interface. GoToMeeting, while offering robust basic meeting functionalities and excellent audio quality, lacks the virtual meeting rooms and extensive collaboration tools that Webex includes.
Room for Improvement: Webex can improve in ease of use and integration with non-Cisco systems, and it is priced higher than many competitors. GoToMeeting needs enhancements in its interface, speed, and third-party integrations, and it could benefit from improvements in video quality for large meetings.
Ease of Deployment and Customer Service: Webex is primarily available on the Public Cloud, offering Hybrid and Private Cloud options but has mixed reviews for its customer service. GoToMeeting is also deployed on the Public Cloud, with some On-premises use, and is praised for straightforward setup but still requires better customer support.
Pricing and ROI: Webex requires costly licensing fees justified by its features and Cisco brand reliability, though users report good ROI. GoToMeeting, despite being cheaper with recent price adjustments, is perceived as still pricey, but it saves travel costs and might not be cost-effective for large-scale deployments.
| Product | Market Share (%) |
|---|---|
| Webex | 12.6% |
| GoToMeeting | 3.3% |
| Other | 84.1% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 24 |
| Large Enterprise | 60 |
GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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