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GoToMeeting vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
125
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 4.5% compared to the previous year. The mindshare of Webex is 16.2%, up from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Steve Abshire - PeerSpot reviewer
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"Even for somebody who does not have a lot of experience, they can easily use it."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"It's easy to set up."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"The camera moves in tandem with the person who is using it to communicate with the other participants."
"The stability of the solution is the most important feature."
"Webex is a reliable solution and has good video quality."
"Webex is a collaboration tool that helps you with remote support and collaboration."
"What I value most about Webex is its stability compared to other solutions."
"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."
 

Cons

"It is not so stable."
"I would like to see better support for mobile devices."
"The newer user interface takes a bit longer to get used to."
"The sound quality is good but the video quality needs improvement."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"The solution could scale a bit easier if you need to add more people to meetings."
"GoToMeeting is too slow, which is why we no longer use it."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"Webex's stability could be improved."
"When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"Webex could improve by adding captions for the translation."
"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."
"All the features are not enabled in the web mode of the product."
 

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Negotiate for discounts."
"Webex is a cheaply priced tool."
"We paid for our Webex license as a bundle."
"There are no licensing fees."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"There is a need to pay the licensing charges to use Webex Enterprise Edition."
"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."
"This is an expensive product compared to Teams and it should be cheaper."
"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."
report
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861,170 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Real Estate/Law Firm
13%
Performing Arts
11%
Computer Software Company
11%
Computer Software Company
18%
Financial Services Firm
13%
Government
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What needs improvement with Webex?
Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...
 

Comparisons

 

Also Known As

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Cisco Spark
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about GoToMeeting vs. Webex and other solutions. Updated: July 2025.
861,170 professionals have used our research since 2012.