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Webex vs Zoom Workplace Business comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 7.9, while Zoom Video Communications is ranked #1 with an average rating of 8.4. Cisco holds a 15.1% mindshare in VM, compared to Zoom Video Communications’s 11.4% mindshare. Additionally, 87% of Cisco users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.
Webex
Read 125 Webex reviews
  • 1,960 Views
  • 1,882 Comparison Views
87% willing to recommend
Zoom Workplace Business
Read 225 Zoom Workplace Business reviews
  • 3,195 Views
  • 3,099 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 31, 2025

Webex and Zoom compete in the virtual meeting software market. Zoom seems to have the upper hand due to its ease of use and high audio and video quality, which users favor.

Features: Webex provides features like screen sharing, audience interaction, and SSL encryption security. It also offers integrations with Outlook, support for multiple devices, virtual meeting rooms, and application sharing. Zoom offers user-friendly scheduling, quick meeting starts, and high audio and video quality.

Room for Improvement: Webex could enhance its integration capabilities, user-friendliness, and stability under poor connectivity. It also lacks comprehensive mobile integration and faces challenges with large participant meetings. Zoom needs to improve security, noise cancellation, and intuitive navigation. Its limited free version and stability in large meetings are other areas for improvement.

Ease of Deployment and Customer Service: Both Webex and Zoom offer deployment across public, private, and hybrid clouds. Webex is noted for its managed cloud support but requires improved customer service transparency and local support. Zoom is praised for straightforward deployment, accessible support, and effective customer service, though frequent updates can disrupt users.

Pricing and ROI: Webex is often seen as expensive, with varying subscription costs based on services, and is more affordable when bundled with Cisco infrastructure. Its pricing may be challenging for small businesses. Zoom is generally affordable with a free tier but could benefit from a middle pricing tier. Zoom's ROI is favorable due to cost-saving on virtual meetings.

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To learn more, read our detailed Webex vs. Zoom Workplace Business Report (Updated: July 2025).
Buyer's Guide
Webex vs. Zoom Workplace Business
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Users appreciate Webex for its security and efficiency, though ROI remains uncertain for some, especially regarding financial benefits.
Sentiment score
7.8
Zoom Workplace Business increases efficiency and ROI, offering value by reducing travel costs and integrating seamlessly into processes.
We chose Webex for its security.
For more quotes and insights, download the Webex report
Zoom definitely saves time and makes my work more efficient.
For more quotes and insights, download the Zoom Workplace Business report
 

Customer Service

Sentiment score
7.1
Webex is praised for responsive and effective support, despite occasional delays and reseller challenges, ensuring positive customer service perception.
Sentiment score
6.0
Zoom Workplace Business's ease reduces support use; users prefer internal resources, though some find support unresponsive and documentation lacking.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
For more quotes and insights, download the Webex report
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
For more quotes and insights, download the Zoom Workplace Business report
ED
OR
RM
HS
 

Scalability Issues

Sentiment score
7.2
Webex is scalable for large organizations, though some users experience challenges with very large deployments or network stability.
Sentiment score
7.4
Zoom Workplace Business is highly scalable, supporting many participants smoothly, with flexible licensing and minimal performance issues.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
For more quotes and insights, download the Webex report
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
For more quotes and insights, download the Zoom Workplace Business report
reviewer1633284 - PeerSpot reviewerreviewer2694825 - PeerSpot reviewer
RM
OR
 

Stability Issues

Sentiment score
7.5
Webex is stable and reliable, with minor audio issues often due to network problems, and occasional performance inconsistencies.
Sentiment score
7.9
Zoom Workplace Business is stable, reliable, with minor sound concerns; connectivity issues often relate to user-end problems.
I would rate its stability as ten.
For more quotes and insights, download the Webex report
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
For more quotes and insights, download the Zoom Workplace Business report
reviewer1633284 - PeerSpot reviewer
BG
LW
GS
 

Room For Improvement

Users desire better platform integration, simplified usability, improved performance, enhanced features, and superior support for Webex.
Zoom Workplace Business users seek better security, integration, features, interfaces, support, and pricing for an improved experience.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For more quotes and insights, download the Webex report
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For more quotes and insights, download the Zoom Workplace Business report
reviewer1633284 - PeerSpot reviewer
VS
Maayan Netzer - PeerSpot reviewer
KE
 

Setup Cost

Webex pricing is subscription-based, often costly compared to competitors, requiring evaluation based on features and budget.
Zoom Workplace Business is praised for its flexible pricing, but more affordable options for smaller businesses are desired.
Webex is expensive.
For more quotes and insights, download the Webex report
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
For more quotes and insights, download the Zoom Workplace Business report
reviewer1633284 - PeerSpot reviewer
VS
GS
RM
 

Valuable Features

Webex enhances communication with features like screen sharing, secure meetings, integration with Outlook, scalability, and user-friendly interface.
Zoom Workplace Business is praised for user-friendly features, integration, stability, and support for large meetings and devices.
The number one reason we chose Webex was the security features.
For more quotes and insights, download the Webex report
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
For more quotes and insights, download the Zoom Workplace Business report
reviewer1633284 - PeerSpot reviewer
VS
Maayan Netzer - PeerSpot reviewer
GS
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
125
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Webex is 15.1%, down from 15.3% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…
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Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
Read full review
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Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
13%
Manufacturing Company
11%
Financial Services Firm
8%
University
16%
Educational Organization
12%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
See all answers
What needs improvement with Webex?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or somethi...
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
See all answers
 

Comparisons

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Cisco Meeting Server vs Webex Logo
Cisco Meeting Server vs Webex
Compared 16% of the time
Adobe Connect vs Webex Logo
Adobe Connect vs Webex
Compared 12% of the time
TeamViewer Business vs Webex Logo
TeamViewer Business vs Webex
Compared 10% of the time
GoToWebinar vs Webex Logo
GoToWebinar vs Webex
Compared 5% of the time
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Skype for Business vs Zoom Workplace Business Logo
Skype for Business vs Zoom Workplace Business
Compared 22% of the time
Adobe Connect vs Zoom Workplace Business Logo
Adobe Connect vs Zoom Workplace Business
Compared 7% of the time
TeamViewer Business vs Zoom Workplace Business Logo
TeamViewer Business vs Zoom Workplace Business
Compared 6% of the time
Cisco TelePresence vs Zoom Workplace Business Logo
Cisco TelePresence vs Zoom Workplace Business
Compared 5% of the time
Zoho Meeting vs Zoom Workplace Business Logo
Zoho Meeting vs Zoom Workplace Business
Compared 5% of the time
More Zoom Workplace Business Competitors
 

Product Reports

Buyer's Guide
Webex
July 2025
Webex reportDownload Webex product report
Buyer's Guide
Zoom Workplace Business
July 2025
Zoom Workplace Business reportDownload Zoom Workplace Business product report
 

Also Known As

Cisco Spark
No data available
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.

Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.

What are the key features of Zoom Workplace Business?
  • Video Conferencing: High-quality audio and video, suitable for large meetings.
  • Screen Sharing: Allows participants to display their screens for collaborative work.
  • Breakout Rooms: Facilitates smaller group discussions within a meeting.
  • Remote Access: Provides capabilities to manage meetings from different devices.
  • Integration: Connects seamlessly with apps like Outlook for enhanced productivity.
What benefits can users expect?
  • Enhanced Collaboration: Tools to boost teamwork and communication.
  • Security Measures: Features like authorized access and waiting rooms ensure secure meetings.
  • Flexibility Across Devices: Compatible with numerous devices for consistent experience.
  • Meeting Engagement: Features that support engaging and productive sessions.

In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.

Zoom Video Communications
 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom Workplace Business
July 2025
Free Report: Webex vs. Zoom Workplace Business
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