Webex and Microsoft Teams compete in the virtual meetings and collaboration category. Microsoft Teams appears to have the upper hand due to its integration with the Microsoft ecosystem, providing a seamless experience for users who are already embedded in this environment, which offers significant value for small to large enterprises.
Features: Webex is noted for its secure remote options, providing SSL encryption, real-time file sharing, and speaker identification. It integrates extensively with Outlook, featuring user-friendly controls such as the 'Call Me' option. Microsoft Teams excels in its integration within the Microsoft ecosystem, offering seamless document editing and management through SharePoint and Office applications. It also provides robust chat capabilities and a versatile interface for team collaboration.
Room for Improvement: Webex users seek better integration with third-party tools and a more intuitive design. They also mention slow start times and difficulties in the initial setup. Microsoft Teams can improve its file-sharing and task management functionalities. Users have reported the need for better stability during video calls and a more intuitive mobile app interface.
Ease of Deployment and Customer Service: Both Webex and Microsoft Teams offer deployment across various cloud settings, including public and private clouds. Webex users report satisfactory customer service with a steady support system. Microsoft Teams is praised for its responsive and accessible customer service, often perceived as more immediate, enhancing user satisfaction.
Pricing and ROI: Webex is often viewed as costly compared to Microsoft Teams, particularly for small businesses that can leverage Teams as part of the Microsoft 365 bundle. While Webex offers subscription-based pricing, it is considered expensive when additional hardware is needed. Microsoft Teams, included in many Office 365 licenses, is attractive to budget-conscious organizations, providing comprehensive communication tools without extra costs. Both platforms are recognized for delivering satisfactory ROI, supporting essential business functions.
We chose Webex for its security.
Only once did we really get help from Microsoft support; the rest were cases we resolved ourselves while just exchanging useless emails with support.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I would rate them eight out of ten, where one is bad and ten is good.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
Microsoft Teams is a scalable solution.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
I appreciate the ability of Microsoft Teams to control the quality of the call.
Microsoft Teams is stable once the setup is completed properly.
For stability in Microsoft Teams, I would rate it a five.
I would rate its stability as ten.
It needs broader integration capabilities with other products, like Salesforce, which is currently limited.
Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages.
The application crashing in Microsoft Teams affected productivity.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
Webex is expensive.
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
The number one reason we chose Webex was the security features.
| Product | Market Share (%) |
|---|---|
| Webex | 13.1% |
| Microsoft Teams | 3.5% |
| Other | 83.4% |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 43 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 24 |
| Large Enterprise | 60 |
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
