We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The integration between the video and voice is the most valuable solution."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"We have not had any bugs or glitches, the solution is stable."
"With the reporting feature you can get all the incoming and outgoing call details."
"Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."
"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."
"I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex. I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it."
"I like Webex because it is easy to work with."
"The product's initial setup phase was straightforward."
"Screen share is the most valuable feature."
"The video quality is good."
"Webex has enhanced the remote team collaboration process regarding time management and cost savings."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"There should be an option to save some extensions."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Its features for scheduling and generating reports need improvement."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Having a video call would be a nice idea."
"It could be better in terms of providing more options for call recording."
"The high price of the product is an area of concern where improvements are required."
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
"I would like to see more integration, with respect to some more unified communication activities."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
"I have had issues with the frequent updates from Webex."
"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Webex is ranked 2nd in Virtual Meetings with 119 reviews. 3CX Live Chat is rated 8.8, while Webex is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and GoToWebinar. See our 3CX Live Chat vs. Webex report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
