Webex and 3CX Live Chat compete in the communication solutions market. Webex has the upper hand in video conferencing and meeting features, whereas 3CX Live Chat stands out in call management and VoIP services.
Features: Webex offers excellent video conferencing, desktop sharing capabilities, robust security measures, integrations with tools like Outlook, and features like one-click meetings. 3CX Live Chat excels in seamless VoIP services, flexible call management, integration with CRM systems, and robust call reporting capabilities, offering both desktop and mobile applications for flexibility.
Room for Improvement: Webex can improve its ease of use, address connectivity issues, and reduce its resource demand. Users also highlight challenges with initial setup and software updates. 3CX Live Chat could benefit from better integration options, improved reporting functionalities, and more customization features while dealing with limited APIs.
Ease of Deployment and Customer Service: Webex supports diverse deployment models like public, private, and hybrid cloud, receiving mixed reviews for customer support effectiveness. 3CX Live Chat is recognized for straightforward deployment options whether in public or on-premises, with users reporting simplicity and clarity, and a low need for support interventions.
Pricing and ROI: Webex is often considered pricey for SMBs, although its subscription plans are flexible. Concerns about cost-effectiveness remain compared to competitors like Microsoft Teams. 3CX Live Chat offers competitive pricing without user license costs, focusing on concurrent call capabilities, which generally provides better ROI through lower operational expenses and feature inclusivity.
We chose Webex for its security.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
We haven’t had any issues with it at all.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Webex is generally stable, but there are still areas of improvement in terms of starting or launching Webex rooms.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The number one reason we chose Webex was the security features.
| Product | Market Share (%) |
|---|---|
| Webex | 7.6% |
| 3CX Live Chat | 2.3% |
| Other | 90.1% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 24 |
| Large Enterprise | 62 |
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Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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