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GoToWebinar vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToWebinar
Ranking in Virtual Meetings
22nd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
125
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of GoToWebinar is 2.1%, up from 1.7% compared to the previous year. The mindshare of Webex is 16.2%, up from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

RITA Conroy-Martin - PeerSpot reviewer
Video library is a great tool and it enables good customization; feels a little antiquated and rusty
I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.
Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."
"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."
"The interface is browser-based and simple, which is an advantage over other solutions."
"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."
"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."
"The important feature is breakout sessions. We can create a breakout session if you want to hold a conference and make a room only for some people at the meeting."
"Screen share is the most valuable feature."
"The solution is useful for communication."
"It is very powerful and stable."
"The most valuable option is screen sharing."
"One of the most valuable features of Webex was that it was easy to use and there were no hassles."
"The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them."
"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."
 

Cons

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."
"The platform feels old and a little rusty, more could be invested into the look and feel of it."
"GoToWebinar would be improved with the inclusion of support for video endpoints."
"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."
"The sharing of cameras is limited to meeting organizers."
"It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application."
"I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or something else."
"It would be great if they had a directory that you could consult for the meeting dial-in numbers."
"Webex is limited to Cisco."
"I have had issues with the frequent updates from Webex."
"Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours."
"Nowadays, it is hard to set up meetings using Webex since it has become a complicated process."
"They should integrate the solution with multiple hardware vendors."
 

Pricing and Cost Advice

"This is a free solution."
"It is a monthly subscription and the price is quite expensive if you're not paying annually."
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"The price of the license for the solution could be less expensive."
"This is an expensive product compared to Teams and it should be cheaper."
"I believe the license to be monthly."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
"You can opt for yearly licensing with Webex."
"Webex is a cheaply priced tool."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Government
13%
Manufacturing Company
11%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What needs improvement with Webex?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or somethi...
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about GoToWebinar vs. Webex and other solutions. Updated: July 2025.
863,679 professionals have used our research since 2012.