New Relic APM pros and cons

The simplicity of the dashboard is very good.

It does everything we wanted it to do.

The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.

Working with the solution is very easy. It's user-friendly.

The VPN is one of the solution's most valuable features for us.

The monitoring so far has been good and we are happy with it.

The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.

The most valuable feature is application monitoring.

The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.

The stability of New Relic APM is very good.

It is very difficult to award the service level cycles at an endpoint level.

How granular I could go down at looking at certain data, especially related to the operations, is limited.

The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.

It would be nice if there were pre-made dashboards.

The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.

I haven't come across any features that are lacking.

There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.

They should bring the pricing down to be more competitive.

The solution could improve by having more network monitoring features, such as for all the infrastructure.

New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.