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Buyer's Guide
Identity and Access Management as a Service (IDaaS) (IAMaaS)
May 2022
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Richard Hickson - PeerSpot reviewer
Founder & Managing Director at HelpFully IT
Real User
Top 20Leaderboard
A rock-solid product with fantastic device management and single sign-on capabilities
Pros and Cons
  • "The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
  • "The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."

What is our primary use case?

I use JumpCloud across a whole bunch of different clients to manage their devices, to manage their users, and to manage their third-party applications through single sign-on.

It's a SaaS product.

How has it helped my organization?

In a remote world, it has made my life a lot easier. When people were in the office, you could use Active Directory, but we moved to JumpCloud just before COVID kicked in. It gave us the capability to continue managing machines without them having to check into the office.

I can set a machine up easily. I can send someone a new machine, and they boot it up. I give them a couple of instructions, and then it hands the machine over to me. I can configure the machine remotely by using policies and commands through JumpCloud.

What is most valuable?

The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable.

The single sign-on capabilities are very helpful. If someone leaves the business, at the click of a button, you can literally disable their account for everything.

What needs improvement?

The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it.

It would be handy to have an MDM for Windows devices. It seems to be on their roadmap. They support Windows devices on the platform, but we should be able to wipe the machine and do other similar things through MDM.

For how long have I used the solution?

I've been using JumpCloud for about six years. I use it every day.

What do I think about the stability of the solution?

It has been rock solid for what I need it for. They had a few outages late last year, but they didn't affect my clients or me. So, as far as I'm concerned, it has been rock solid.

What do I think about the scalability of the solution?

It is easy to scale. You just enroll more machines and more users. You get billed monthly on a high point of the number of users that you've got. So, it's fairly flexible.

It is used by small, medium, and large companies. It is suitable for all of them.

How are customer service and support?

It has always been brilliant. Whenever I've had to contact JumpCloud for any reason, they've come back to me straight away. In six years, I've had to contact them three or four times, and each time, the issue was resolved relatively quickly and easily. There has not been too much difficulty with it.

How was the initial setup?

It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines.

The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own.

It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that.

It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.

What's my experience with pricing, setup cost, and licensing?

The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user.

It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant.

There are different tiers of this product, but the base product, called JumpCloud Core, is what I use with most of my clients. It suits us down to the ground.

Which other solutions did I evaluate?

When we first started looking at JumpCloud, we took a demo on Okta. At the time, JumpCloud did a lot more than what Okta did, which was why we went with JumpCloud.

Device management was one of the reasons for going for JumpCloud. Okta was very much for the cloud and single sign-on, and you couldn't manage the devices, whereas JumpCloud actually managed the end-user devices. You could enforce encryption and other similar things, which Okta didn't let you do at the time. It probably does that now because we're six years on, but back then, it didn't.

What other advice do I have?

Don't hesitate. Just do it. It is just fantastic.

I would rate it a nine out of 10. It does everything I need it to. It is a great product. It is not missing too much.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Identity and Access Management as a Service (IDaaS) (IAMaaS)
May 2022
Get our free report covering Microsoft, Google, VMware, and other competitors of JumpCloud. Updated: May 2022.
598,116 professionals have used our research since 2012.