


Fortinet FortiAuthenticator and JumpCloud are key players in the user authentication and management space. Fortinet stands out in a Fortinet-centric ecosystem for its centralized management and integration capabilities, while JumpCloud shines with its cloud-based flexibility and extensive platform support.
Features: Fortinet FortiAuthenticator emphasizes tight integration within Fortinet's ecosystem, featuring two-factor authentication, RADIUS integration, and Fortinet Single Sign-On, facilitating centralized token management across multiple devices. JumpCloud, as a cloud-based solution, offers directory integration, Single Sign-On (SSO), and robust device management across diverse platforms. Its policy management and user administration are straightforward, promoting scalability in distributed work settings.
Room for Improvement: Fortinet FortiAuthenticator could benefit from improving its graphical user interface and expanding its compatibility with third-party products, as some features require command-line interface usage, which can be cumbersome. JumpCloud needs enhancements in integrating with Microsoft 365 and API functionalities, as well as expanding support for more applications and devices. Users also look for improved synchronization capabilities and more advanced multi-factor authentication scenarios.
Ease of Deployment and Customer Service: Fortinet FortiAuthenticator, being primarily on-premises, is appreciated for robust local deployment but may need technical expertise for installation. Its technical support is well-regarded, albeit with some concerns regarding response times. JumpCloud provides an easy deployment experience in hybrid and cloud environments, allowing for fast implementations, though its support experiences variable feedback, with some users noting its proactive nature.
Pricing and ROI: Fortinet FortiAuthenticator is reputed for its cost-effectiveness, especially compared to Cisco, with a favorable pricing model that lacks ongoing license fees. Its ROI measurement is complex due to its security expense nature. JumpCloud, while more flexible in pricing to cater to different business sizes, may become expensive with larger user bases. Nonetheless, there is notable ROI due to improved management efficiency and reduced infrastructure needs.
Omada Identity has definitely helped us save time when provisioning access for various identities.
It enhances security by ensuring only the right person can access systems, even if their login credentials are compromised.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
first-level support lacks expertise
At times, some technical staff lack knowledge, which delays issue resolution.
Customer service and support are excellent.
Technical support from Fortinet deserves a rating of 10.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
I find Fortinet FortiAuthenticator to be highly scalable, and I would rate it an eight out of ten for scalability.
Fortinet FortiAuthenticator should be sufficiently scalable.
With AWS SSO, it is ten out of ten.
In terms of stability, I rate Omada Identity a nine out of ten.
We have experienced too many unexpected errors on a daily basis.
I would rate the stability as having no downtime.
It remains stable even when the number of concurrent users increases.
I rate the stability of JumpCloud ten out of ten.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The deployment of Omada Identity is complex; the product is not brilliantly documented.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
I recommend Fortinet make its images migratable between environments.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions.
AWS charges per user, which can be costly if I have more than ten users.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Technically, the product does everything one would expect from an identity and access management platform.
Omada Identity solution is that it covers most of the concepts of IGA.
The integration with FortiToken is outstanding, adding a layer of security for authentication.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.



| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 42 |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 17 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 2 |
| Large Enterprise | 3 |
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
Fortinet FortiAuthenticator is the primary secure point of approved access into the Fortinet network, authorizing users, reviewing access permissions, and relaying the information to all Fortigate devices for comparison with identity-based protocols. Fortinet FortiAuthenticator is a top-ranked authorization and SSO solution.
Appropriate secure access is fundamental to every role in an enterprise ecosystem. It is an integral function of every organization to ensure that every access and privilege is secure and to mitigate any possible risk to an organization. Approved users should only have access to the necessary information when they need it, from the appropriate location(s) to safeguard an organization's security at all times.
Fortinet FortiAuthenticator is available as an appliance, virtual machine, or in the cloud.
Fortinet FortiAuthenticator Methods
Reviews from Real Users
Ernesto C., Presales Engineer at a comms service provider, shares,
”Key Features and Benefits
Ibrahim M., Senior Network & Security Engineer at a tech services company, relates, "The initial setup is a valuable point on Fortinet products. Most of the time, putting the theory into practice on the devices is quite friendly and straightforward. As long as you can read English you can find your way around the solution and make it work. This is a high value point on Fortinet - the way everything is laid out in the web UI is user-friendly and quite straightforward. The UI is quite simple."
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
We monitor all Single Sign-On (SSO) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.