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Fortinet FortiAuthenticator vs JumpCloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
5.4
Fortinet FortiAuthenticator improved security and compliance, yet financial gains are hard to quantify with some citing reduced costs.
Sentiment score
7.2
JumpCloud offers good ROI with central user management, compliance support, and monthly payments, though not all see ROI.
It enhances security by ensuring only the right person can access systems, even if their login credentials are compromised.
 

Customer Service

Sentiment score
6.8
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.8
Fortinet FortiAuthenticator offers generally responsive support with some variance in effectiveness based on complexity and local availability.
Sentiment score
7.7
JumpCloud's customer support is praised for responsiveness and knowledge, with noted improvements and appreciated online resources despite occasional delays.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
Technical support from Fortinet deserves a rating of 10.
At times, some technical staff lack knowledge, which delays issue resolution.
Customer service and support are excellent.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
 

Scalability Issues

Sentiment score
7.6
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.7
Fortinet FortiAuthenticator offers scalable user capacity and integrates well, though minor manual adjustments may be needed.
Sentiment score
8.0
JumpCloud is highly scalable, supporting seamless growth from small to large enterprises with AWS enhancing its flexibility and adaptability.
Fortinet FortiAuthenticator should be sufficiently scalable.
I find Fortinet FortiAuthenticator to be highly scalable, and I would rate it an eight out of ten for scalability.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
With AWS SSO, it is ten out of ten.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.4
Fortinet FortiAuthenticator is generally stable, though hardware defects and syncing issues affect performance in high-volume environments.
Sentiment score
7.9
JumpCloud is highly reliable with minimal downtime, appreciated for its zero-trust security and strong client relationships.
It remains stable even when the number of concurrent users increases.
I rate the stability of JumpCloud ten out of ten.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Fortinet FortiAuthenticator needs improved usability, integration, support, affordability, customization, and stability for better user authentication efficiency.
JumpCloud users desire improved alerts, integrations, MDM, UI, API reliability, compliance, customization, and feature set enhancements.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
I recommend Fortinet make its images migratable between environments.
I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Fortinet FortiAuthenticator is praised for its affordable, straightforward user-based pricing, especially compared to Cisco solutions.
JumpCloud offers cost-effective pricing from $2-$25/user/month, accommodating diverse needs with optional features and transparent online details.
They are lower than some of their competitors.
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions.
AWS charges per user, which can be costly if I have more than ten users.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Fortinet FortiAuthenticator offers easy setup, cost-effectiveness, strong integration, detailed logging, and flexible two-factor authentication options.
JumpCloud streamlines authentication and management with SSO, MFA, and cloud integration, enhancing security and admin efficiency.
Technically, the product does everything one would expect from an identity and access management platform.
The integration with FortiToken is outstanding, adding a layer of security for authentication.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
Fortinet FortiAuthenticator
Ranking in Identity Management (IM)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
62
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (3rd), Multi-Factor Authentication (MFA) (1st)
JumpCloud
Ranking in Identity Management (IM)
19th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (12th), Enterprise Password Managers (12th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (13th), ZTNA as a Service (16th), Active Directory Bridge (5th), Cyber Asset Attack Surface Management (CAASM) (6th)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Yonas Abebe - PeerSpot reviewer
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
MuhammadAzhar Khan - PeerSpot reviewer
Manage multiple cloud platforms seamlessly with unified credentials
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
Computer Software Company
16%
Comms Service Provider
9%
Government
8%
Financial Services Firm
7%
Comms Service Provider
17%
Computer Software Company
15%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions. However, it would be be...
What needs improvement with Fortinet FortiAuthenticator?
The area for improvement in Fortinet FortiAuthenticator is its price.
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper tha...
What needs improvement with JumpCloud?
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, ...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
FortiAuthenticator
Resmo
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about Fortinet FortiAuthenticator vs. JumpCloud and other solutions. Updated: August 2025.
865,384 professionals have used our research since 2012.