We performed a comparison between CyberArk Privileged Access Manager and JumpCloud based on real PeerSpot user reviews.
Find out in this report how the two ZTNA as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Helped us meet our standards and requirements to help us comply with industry standards and banking regulations."
"The most valuable aspects of the solution include password management and Rest API retrieval of vaulted credentials."
"This solution is quite stable."
"We have been able to manage application credentials in CyberArk, whether they come as a custom plugin or straight out-of-the-box."
"The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
"We can make a policy that affects everybody instantly."
"They just released Marketplace, and they are constantly releasing updates to the components and adding new components, like Conjur. This is something that we ran into with Secret Server and DevOps, so it is already scalable, but becoming more so in the future."
"It has helped from an auditing perspective identify who has access to privileged accounts."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"The solution is stable."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"Ability to integrate all applications."
"We had an issue with the Copy feature... Apparently, in version 10, that Copy feature does not work. You actually have to click Show and then copy the password from within Show and then paste it. We've had a million tickets and we had to figure out a workaround to it."
"It's a big program. To scale excessively, locally, on an on-prem application, takes a lot of servers."
"Some aspects of the administration need improvement, though they have recently made improvements to the API. However, the management with the interface and configuration are not so user-friendly. It has not changed much during all the years that CyberArk has been on the market. The management part, like platform management as well as PSM connectors definition and management, could be improved, even if it has already been done with the API."
"It can be integrated with other systems, but it is not easy to integrate. It takes too long to integrate it. Its integration should be easier and simpler."
"The initial setup was a bit complex."
"Report creation could be improved. The policies could be more customized."
"The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally."
"I would like easier integrations for creating an online dashboard that executives would look at or are able to run reports from the tool."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."
"The visual tool and interface must be more fine-tuned."
"Lacks the ability to have various VPN applications."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"For improvement, the tool should introduce more customization options."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while JumpCloud is ranked 10th in ZTNA as a Service with 16 reviews. CyberArk Privileged Access Manager is rated 8.8, while JumpCloud is rated 8.6. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Cisco Duo and Scalefusion. See our CyberArk Privileged Access Manager vs. JumpCloud report.
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