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CyberArk Privileged Access Manager vs JumpCloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
CyberArk Privileged Access Manager lowers costs, boosts security, and enhances efficiency through automation, compliance improvements, and risk reduction.
Sentiment score
7.2
JumpCloud offers good ROI with central user management, compliance support, and monthly payments, though not all see ROI.
The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
The end users have the authority to reconcile the password or verify it before using session isolation, which is one of the unique features that can be enabled through Privileged Session Manager, preventing any attacks from happening within the organization when connected with sessions through CyberArk Privileged Access Manager.
CyberArk Privileged Access Manager has helped customers save on costs primarily by reducing the number of engineering and information security personnel.
 

Customer Service

Sentiment score
6.5
CyberArk's support is generally positive, with varying response times; U.S. clients report better experiences than international clients.
Sentiment score
7.7
JumpCloud's customer support is praised for responsiveness and knowledge, with noted improvements and appreciated online resources despite occasional delays.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
 

Scalability Issues

Sentiment score
7.6
CyberArk Privileged Access Manager is highly scalable and adaptable, needing early planning and licensing understanding for effective growth.
Sentiment score
8.0
JumpCloud is highly scalable, supporting seamless growth from small to large enterprises with AWS enhancing its flexibility and adaptability.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
With AWS SSO, it is ten out of ten.
 

Stability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager is stable with few issues, integrates well, and following guidelines ensures robust performance.
Sentiment score
7.9
JumpCloud is highly reliable with minimal downtime, appreciated for its zero-trust security and strong client relationships.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
I rate the stability of JumpCloud ten out of ten.
 

Room For Improvement

CyberArk Privileged Access Manager needs enhanced UI, better integration, improved support, and automation for better efficiency and user experience.
JumpCloud users desire improved alerts, integrations, MDM, UI, API reliability, compliance, customization, and feature set enhancements.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
 

Setup Cost

CyberArk Privileged Access Manager is costly but valued for its robust security features, warranting thorough evaluation for investment justification.
JumpCloud offers cost-effective pricing from $2-$25/user/month, accommodating diverse needs with optional features and transparent online details.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
AWS charges per user, which can be costly if I have more than ten users.
 

Valuable Features

CyberArk Privileged Access Manager offers secure credential management, seamless integration, robust auditing, and real-time control across various platforms.
JumpCloud streamlines authentication and management with SSO, MFA, and cloud integration, enhancing security and admin efficiency.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
It can integrate with Splunk, SNMP, and other solutions and technologies.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
225
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
JumpCloud
Ranking in Enterprise Password Managers
9th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (10th), Identity Management (IM) (12th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (9th), ZTNA as a Service (13th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (5th)
 

Mindshare comparison

As of July 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Privileged Access Manager is 8.0%, down from 8.9% compared to the previous year. The mindshare of JumpCloud is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Abdul Durrani - PeerSpot reviewer
Enables granular and secure access with just-in-time access and Zero Trust model
CyberArk provides a good amount of control over access types. However, as a future enhancement, having additional features for cross-platform integration would be beneficial. It would be good to have integrations with other tools and firewalls, such as Zscaler and CrowdStrike. Although I am not fully aware of recent updates, more cross-platform integration would be valuable. A SOC analyst would like to have centralized access in terms of information flowing in even for privileged access management. They would like to have control over everything instead of opening four to five tabs for different sorts of information. Cross-platform integration would help with that. Customers also want CyberArk's pricing to be better so that they can implement it further and have more licenses. Implementing a privileged access management solution can be challenging. It would be great if CyberArk could provide recommendations based on the compliance standards of an organization. It would help system admins ensure that all the required ports are closed and the systems are being managed properly. If any system is not being used anymore, any ports opened for that system need to be closed. Having such recommendations would be helpful.
MuhammadAzhar Khan - PeerSpot reviewer
Manage multiple cloud platforms seamlessly with unified credentials
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
9%
Government
6%
Comms Service Provider
17%
Computer Software Company
15%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper than AWS. However, it depends on the features I receive for the price.
What needs improvement with JumpCloud?
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, especially for AWS users, by providing broader support for different cloud platf...
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Resmo
 

Overview

 

Sample Customers

Rockwell Automation
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about CyberArk Privileged Access Manager vs. JumpCloud and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.