Omada Identity Reviews

Omada Identity has had mixed results in terms of ROI for different companies. Some have not yet calculated their ROI but expect to see a return by improving their IGA team's effectiveness and making access more efficient at the end-user level. Others have had issues with the IdM system and high consulting costs, and have not seen much cost savings yet. However, some have seen ROI because Omada facilitated their company's move to the cloud, and others have a positive gut feeling that it has reduced the total cost of ownership, although it is too early to estimate the exact economic impact or reduction in audit fines.

Users have reported that Omada Identity is fairly priced compared to other solutions and that the cost is quite transparent and reasonable from an on-prem perspective. Omada Identity has a special licensing agreement as a partner and IT service provider, which differs from the standard. Users believe the solution's cost is worth the money and that the functionality is more important than its price tag. It was also noted that setting up Omada Identity can take a while, but once it's in use, users focus more on the solution's functionality rather than its price.

• "Omada Identity is competitively priced and delivers good value for our money."
• "It is not cheap. None of these solutions are cheap, but we have good pricing at least for now from a licensing perspective."
• "Omada isn't cheap or expensive. The licensing model is flexible. I've only had limited interactions with the Omada sales team, but they were positive. They don't sell the customers more licenses than they need. It's important to accurately forecast future usage. For example, we have many licenses that we don't use because we don't have the identities yet. We pay extra, which isn't good."

Omada Identity is primarily used for identity access management, controlling access and identities throughout the employee lifecycle, managing authorizations for applications, and managing the lifecycle of identities. It is deployed on-premises or in the cloud and used by various departments and managers, depending on the organization's size. Companies use it for compliance and governance purposes, to make HR the master of identities, and to align their identity lifecycle and access management. It is also used for provisioning accounts and authorizations to target systems, making sure that managers can review authorizations, and performing segregation of duties checks. It requires highly qualified professionals to develop new solutions and processes within the system.

Omada Identity's customer service and support receive mixed reviews. Some customers rate their support as highly skilled and attentive during crises, while others mention longer wait times for responses and feedback. Technical support is generally viewed as good, but some customers suggest there is room for improvement in handling customer-specific problems and coordinating between technical support and backend developers. Additionally, there is a lack of community support resources for Omada compared to other identity management solutions. However, some customers appreciate the clear roadmap for new features provided by Omada.

The initial setup for Omada Identity can be highly complex and time-consuming, taking anywhere from a couple of days to a year or more, depending on the organization's size and requirements. Deploying Omada may require a high level of control and involve multiple teams, including infrastructure partners, SQL teams, network teams, and web teams. However, the standard installation is straightforward and grows in complexity with each new system integrated. Ongoing maintenance is required, including regular system updates and addressing data input differences in connected systems. Some users prefer the cloud version, while others prefer the on-prem solution. Despite the potential complexity, Omada Identity has been successfully deployed by many organizations, with some completing the deployment in a couple of weeks or up to 12 weeks.

Omada Identity has mixed reviews regarding its scalability. Some users found it to be quite scalable, especially when used with cloud services and built-in connectors. However, others had difficulty with the on-prem deployment, which required a complete installation on a new server and configuring connectors that took more effort than expected. Despite this, many users were able to run multiple systems and target applications on Omada with no problems. The latest version has seen big improvements in scalability, and adding more compute can scale the solution without limits. Omada seems to be quite scalable in terms of performance and its ability to scale itself.

Omada Identity is generally considered stable, with some reviewers noting occasional issues or slower performance, but no major incidents or crashes. The product's stability is attributed in part to its ability to calculate identities and access permissions with stability, though some components, such as the import mechanism, are less stable. The complexity of integrations with other systems can also impact stability, but overall, reviewers rate Omada as a reliable and stable solution.