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Project Manager at a healthcare company with 10,001+ employees
Real User
Top 20
Good product with many solutions but has a lot of bugs and needs some enhancements
Pros and Cons
  • "Microsoft 365 Business is a really good product. Microsoft provides many solutions like Microsoft Teams, which is useful for Team utilization across the globe, especially in this COVID 19 kind of scenario. If you enable the enhanced security in Microsoft Teams by using the given options, you can eliminate the third-party solutions like WhatsApp, Telegram. You can easily share your communication, which is much better. You can also collaborate. For example, instead of creating an Excel sheet on your local PC and sending it across to someone over email, you can just share it. SharePoint is one of the best tools to be implemented."
  • "There are a lot of bugs, which I don't know how many people have come across. In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further. In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI. I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy."

What is our primary use case?

Currently, we are using Microsoft 365 Business purely as a mailing solution and just for storing the data on OneDrive.

What is most valuable?

Microsoft 365 Business is a really good product. Microsoft provides many solutions like Microsoft Teams, which is useful for Team utilization across the globe, especially in this COVID 19 kind of scenario. 

If you enable the enhanced security in Microsoft Teams by using the given options, you can eliminate the third-party solutions like WhatsApp, Telegram. You can easily share your communication, which is much better. You can also collaborate. For example, instead of creating an Excel sheet on your local PC and sending it across to someone over email, you can just share it. SharePoint is one of the best tools to be implemented.

What needs improvement?

There are a lot of bugs, which I don't know how many people have come across. 

In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. 

In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further.

In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI.

I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy.

For how long have I used the solution?

I've been using Microsoft 365 Business since 2009. 

In the initial stage of Microsoft Office 365, I was working with a major automobile company in India. We were given the opportunity to evaluate the solution completely in and out. It was a cloud-based solution, and our business or traveling users were eager to have this kind of solution. The expenditure as compared to the in-house solution was much lesser. There were many bugs at that time. Now, it's very good for one product.

Then I joined a multinational conglomerate, which was into a lot of businesses such as oil, shipping, large estates, and so on. Everything was there under one entity. We were successful in rolling out Microsoft 365 Business over there. 

In my current organization, I was given the opportunity to evaluate Microsoft 365 Business, and we started to use it.

What do I think about the stability of the solution?

I would say it is super. 

What do I think about the scalability of the solution?

It is one of the best. Currently, we have around 8000 users. 

How are customer service and technical support?

My team had contacted them, and they said that it's very good. From the support aspect, basically, you have to get a paid one. If you don't have any good enterprise agreement, it takes nearly eight to nine hours for them to come across a problem and solution. It lags in support. That's all. You have to pay a lot of money.

Which solution did I use previously and why did I switch?

In my current organization, we were using an open-source free product Zimbra. Of course, an initial amount was paid for the licensing part. Because it was open-source, there were a lot of spams, and there was no protection for the email. Finally, a word was put across to my colleagues who were evaluating different products, and I said that Office 365 is the best one to go for. I was given the opportunity to evaluate, and it came into existence.

How was the initial setup?

The initial setup is very straightforward. It's a plug-and-play kind of scenario. It's very easy, but not as easy as Apple products.

The migration part from Zimbra took a long time, around three to four months. The deployment took around two to three weeks. 

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business will be good to have if you have a large organization where you have more than 3000 employees. Other cheaper solutions, like Gmail, are easily available in the market.

Which other solutions did I evaluate?

Microsoft Exchange is very good, and people are used to it. Gmail will be a big competitor for Microsoft later on when Gmail moves out of the comfort zone they are currently in. 

Gmail lags a lot as compared to Microsoft Office 365, which is very neat, clean, and easy to deploy. Any admin with one year or six months of experience can easily deploy Microsoft Office 365.

What other advice do I have?

Even though this is the year of the cloud, I will suggest that instead of the cloud deployment, go for the in-house deployment.

Microsoft 365 Business is the best when your business is growing up and you want to collaborate using these tools. In my current organization, we don't explore Microsoft 365 Business much. If you see the Microsoft product portfolio, our utilization is just 10% as of now, which probably is applicable to most of the organizations. It is being used just for mailing and the ATP. Our administrators haven't enabled anything else and aren't interested. The joint collaboration is not there, and people are not looking into that aspect. 

We are just using a product like Microsoft Teams just to make calls so that the telephone bills don't increase. We use chat for easier corporate communication and so that we don't have to type emails. However, there are many further uses of Microsoft Teams. There may be some companies, which are utilizing it a bit more. These are many products that you can integrate and make use of the investments. The monthly payment, which you are making, to buy and maintain this product can be over-utilized.

Microsoft can also start promoting what can you do more with this product. Currently, they're only telling that this product is available, but they are not specifying how you can collaborate and integrate with other products.

The software companies are taking advantage of bringing AI, which can work. I promote AI, but it should be used for convenience, not for replacing or eliminating mankind.

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Girish Vijay
Deputy Manager IT at Carl Bechem Lubricants India Pvt Ltd
Real User
Top 5Leaderboard
The control aspects are top-notch, it could email quarantine details, block, and allow domains
Pros and Cons
  • "Quarantine email alerts to users to allow the email to their inbox (tricky but handy) - tricky if one doesn't have third-party email security, handy if one has got good third party email security)."
  • "Data protection and email security are almost the same for all the organizations, irrespective of their segment (SMB or enterprises), with standard subscription at least basic Data loss prevention and Advance threat protection can be enabled for SMB segments, it is available in enterprise version / Premium versions."

What is our primary use case?

Email, Instant Messaging with Teams, Teams Video Conference & Mobile Outlook Application.

Office 365 works very well with Microsoft Windows ECO system without any friction. Microsoft Teams video conference is a very good tool to have instant or scheduled video conferences, the quality of the video and audio is excellent but requires good internet bandwidth. As an email Admin, control aspects are top-notch, it could email quarantine details, block, allow domains, etc. especially Microsoft email filters (Spam, Malware, etc) with a basic standard subscription are on par with leaders in Email filters (Like Symantec, Barracuda, Cisco). These features are really handy for small and medium organizations. Outlook configuration for receiving and sending emails is very simple.

How has it helped my organization?

We have been struggling with quarantine email details, with office 365 as an admin, with an easy interface, we could able to trace which are all the emails are in quarantine, sometimes Genuine emails also will get blocked and quarantine, with trace option we can easily find the quarantined email and can allow the same to deliver it to recipients. IP Blocklists and country-wise, language-wise blocklist or allow list can be enabled to have better email security controls. Additional features like audit logs, message trace (delivered or failed to send or receive) are handy for IT admin personnel. And this solution can be easily connected with the help of Microsoft connectors to third-party cloud partners like Symantec, Sophos, barracuda, or Cisco email security. Last but not least exceptional channel partner and Microsoft services, based on the subscription services will be honored (like phone/email/remote, etc.)

What is most valuable?

1. Admin Console, control on allow, block, and quarantine list -  always top feature as an admin.

2. Strong sharing control options in One drive & Share points.

3. Microsoft Teams (instant message or audio or video conference with excellent quality).

4. Easy integration with Microsoft Windows environment.

5. Outlook is or was an all-time favorite email application for most of the users, IMAP or Exchange configuration for sending and receiving emails are very easy and frictionless.

6. Outlook is capable of integrating multiple calendars and it can enable add ons like Webex/go-to-meeting/teams/team viewer etc...

7. Seamless integration with third-party partners for email security aspects.

8. Quarantine email alerts to users to allow the email to their inbox (tricky but handy) - tricky if one doesn't have third-party email security, handy if one has got good third party email security).

What needs improvement?

Data protection and email security are almost the same for all the organizations, irrespective of their segment (SMB or enterprises), with standard subscription at least basic Data loss prevention and Advance threat protection can be enabled for SMB segments, it is available in enterprise version / Premium versions. For basic business subscriptions, Microsoft can think of providing PC and mobile management features to enable good security for data in different devices (It comes with additional cost). Overall Microsoft can think of providing DLP and ATP (at least some basic) options to Small and Medium organizations (Its already available for premium and enterprise customers).

For how long have I used the solution?

I have been using Office 365 for two months. 

What do I think about the stability of the solution?

Microsoft product works very well with the Microsoft Windows environment. (It could be windows 10/windows 7/Office 2019,2016,2013), works well with Mac Environment with Outlook as an email application.

What do I think about the scalability of the solution?

Scalability is not at all a problem when you use Microsoft products.

How are customer service and technical support?

Excellent.

Which solution did I use previously and why did I switch?

We were using IBM Smart Cloud Notes (IBM Verse). Switch because of IBM Email solutions migrated to HCL technologies, the cost of subscriptions are very high with external data centers with disaster recovery. So thought of switch over to Microsoft (Since Microsoft is a reliable player in the globe).

How was the initial setup?

Very easy, no third party support is required. Microsoft services team will definitely help you in this with a single service request (at least the basic setup).

What about the implementation team?

We have done the deployment with an internal team.

What was our ROI?

Maximum two months with the features or products like Microsoft Teams, OneDrive, and SharePoint (these are bundled with Basic business subscription) that's a great move from Microsoft.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are not an issue with Microsoft - they offer good prices for any subscription. Migrating from other solutions like IBM Domino (NSF format emails) is tricky because Microsoft outlook only accepts *.PST (Windows) or *.OLM (Mac Book) converted emails to have a backup of your older emails or till the last email before the switch over to Microsoft email solution.

Which other solutions did I evaluate?

We have evaluated HCL & Google Suite.

What other advice do I have?

Overall excellent product with great features, consider small and medium businesses to have at least basic ATP and DLP features.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a tech services company with 11-50 employees
Real User
More mature than competing solutions but it has trouble integrating with other operating systems
Pros and Cons
  • "I find Exchange's basic mail features to be highly valuable."
  • "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge."

What is most valuable?

I find Exchange's basic mail features to be highly valuable. 

What needs improvement?

The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge. 

Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago. 

For how long have I used the solution?

I've been using Microsoft Exchange for seven or eight years.

What do I think about the stability of the solution?

Microsoft Exchange's stability is okay. I'm about the jinx it, but it seems fine. I'm not really having problems with it, and I've got over 200,000 emails.

How are customer service and support?

I've contacted Microsoft support. They're overseas in India, I think. They usually solve the problem but not quickly. Sometimes it takes a while. I even let them access the computer remotely, and they do whatever. I would rate them average. They're okay but not great. It takes more time than necessary, it seems.

Which solution did I use previously and why did I switch?

I still use Gmail, but I don't use it much. I'm not that impressed. Gmail isn't robust enough. I use the integrated mailbox for iPhone. It's okay but not great. Outlook is the best, but it could be better.

What's my experience with pricing, setup cost, and licensing?

I pay about $100 for a license, but I'm a single owner.

What other advice do I have?

I'd rate Exchange seven out of 10. It has challenges with integration, whether it be through Android or Apple. We've been heavily using Zoom and Microsoft Teams this year, and that hasn't been great. It's passable. At the same time, I would give iOS Mail only a five or six, but then again, it's straightforward. It doesn't propose to do much else. The nice thing about iOS Mail is that you don't have to sift through different accounts. They all come up in the sandbox, which is cool. That's helpful for work.

If you're using Microsoft Exchange, make sure you have technical support. You need someone to call if you have problems. I pay for a technical support license from Microsoft. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Michael Ndwiga
IT Officer at a manufacturing company with 201-500 employees
Real User
Top 5
Stable with great integrations and lots of collaboration potential
Pros and Cons
  • "With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues."
  • "The online application is quite limited, for this and other Office offerings."

What is most valuable?

The solution offers fantastic integration with Outlook. There's also easy integration with SharePoint. It works well within the Microsoft family of applications.

With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues.

What needs improvement?

The online application is quite limited, for this and other Office offerings.

The solution is pricey, even though you get a lot of applications with it.

For how long have I used the solution?

It's been almost one year now since we started using it. We began using the solution when we got a subscription to Microsoft Office 365, as it was included as part of the package.

What do I think about the stability of the solution?

The solution is very stable. I don't recall dealing with any bugs or crashes. There aren't glitches. It doesn't freeze. I'd say it is pretty reliable.

What do I think about the scalability of the solution?

I would say that you can scale the solution. If a company needs to expand it out, they should be able to without too much trouble.

Currently, we have 70 users on it within our organization.

How are customer service and technical support?

I've had experience with Microsoft's technical support and have used them on a few occasions. they're quite good. I have no complaints. We're satisfied with the level of service at this time.

How was the initial setup?

The initial setup wasn't straightforward or complex. It was something in the middle. It had a moderate amount of difficulty.

In our organizations, deployment took about a month or so to complete.

What about the implementation team?

We had assistance from a partner. We did not install the solution on our own.

What's my experience with pricing, setup cost, and licensing?

The solution can be a bit expensive.

Which other solutions did I evaluate?

I did look at G Suite previously before deciding to go ahead with this solution instead. At the time, we compared the two and decided Microsoft Office's suite, including OneDrive, just offered a bit more for us and that G Suite wasn't quite at their level yet.

What other advice do I have?

We're just a customer; we simply use the product. We don't have a business relationship with Microsoft.

We're using multiple Microsoft apps, including Office 365, which comes with One Drive, SharePoint, Teams, and other apps.

We're using the latest version of the solution.

It's a good solution. Organizations new to the solution won't have to do much prep work before diving into it.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
TahaZaki
Azure Cloud Solutions Architect at cloud hiver
Real User
Top 20
Useful mail flows, stable, and simple installation
Pros and Cons
  • "All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."
  • "The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors."

What is our primary use case?

We use Microsoft Exchange Online for emails and communication.

What is most valuable?

All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows.

What needs improvement?

The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors.

There should be a feature when sending the emails it pops up and gives the confirmation of the real details when you are sending them out outside. There's an option for the alerts, but there's no double-check. We cannot double-check it or re-confirm it again. This option would be nice to have.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately two years.

What do I think about the stability of the solution?

I have found Microsoft Exchange Online to be stable. I have not had any issues.

What do I think about the scalability of the solution?

Microsoft Exchange Online is scalable.

How are customer service and support?

I have not needed the support. 

Which solution did I use previously and why did I switch?

I have used Gmail previously, but I like Microsoft products better. The options and features are already at the granular level.

How was the initial setup?

The installation is simple.

What about the implementation team?

I did the implementation of the solution myself.

What's my experience with pricing, setup cost, and licensing?

I am using Office 365 and Microsoft Exchange Online comes as the package. It cost approximately $13 per month.

What other advice do I have?

We have a lot of connectors with Office 365, and it's integrated with Microsoft technologies already. Additionally, there is integration with other third parties solutions. It's a good product.

I rate Microsoft Exchange Online a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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