Try our new research platform with insights from 80,000+ expert users
Microsoft 365 Business Logo

Microsoft 365 Business Reviews

Vendor: Microsoft
4.2 out of 5
Badge Leader
Leave a review

What is Microsoft 365 Business?

Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.

Get the Microsoft 365 Business Buyer's Guide and find out what your peers are saying about Microsoft 365 Business, NinjaOne, Google Workspace and more!
Microsoft 365 Business is the #2 ranked solution in top Mobile Device Management (MDM) solutions and #9 ranked solution in top Content Collaboration Platforms. PeerSpot users give Microsoft 365 Business an average rating of 8.4 out of 10. Microsoft 365 Business is most commonly compared to NinjaOne: Microsoft 365 Business vs NinjaOne. Microsoft 365 Business is popular among the small business segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a marketing services firm, accounting for 16% of all views.
Buyer's Guide
Microsoft 365 Business
March 2026
Get the report
Helped 884,873 peers since 2012

Featured Microsoft 365 Business reviews

Read more reviews

Microsoft 365 Business mindshare

Product category:
Mobile Device Management (MDM)
As of March 2026, the mindshare of Microsoft 365 Business in the Mobile Device Management (MDM) category stands at 5.7%, down from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business5.7%
Jamf Pro13.5%
NinjaOne7.5%
Other73.3%
Mobile Device Management (MDM)

PeerResearch reports based on Microsoft 365 Business reviews

TypeTitleDate
CategoryMobile Device Management (MDM)Mar 25, 2026Download
ProductReviews, tips, and advice from real usersMar 25, 2026Download
ComparisonMicrosoft 365 Business vs Jamf ProMar 25, 2026Download
ComparisonMicrosoft 365 Business vs Cisco Meraki Systems Manager (MDM+EMM)Mar 25, 2026Download
ComparisonMicrosoft 365 Business vs NinjaOneMar 25, 2026Download
Suggested products
TitleRatingMindshareRecommending
NinjaOne4.17.5%95%24 interviewsAdd to research
Google Workspace4.1N/A95%106 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jan 25, 2026

Valuable Features

Microsoft 365 Business offers valuable features such as OneNote for reminders, Teams for collaboration, and SharePoint for file management. Integration across apps like Word and Excel enhances productivity. Cloud storage allows access from anywhere, ensuring data security. Subscription flexibility with automatic updates is key for scalability. Its user-friendly interface and mobile access improve business operations. The comprehensive suite facilitates seamless communication, making it indispensable for companies seeking efficient workflows and collaboration.
  • "Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business."
  • "In my opinion, the best features of Microsoft 365 Business give me access to everything I need: Word, Outlook, Excel, and all of it."
  • "One of the best features of Microsoft 365 Business is the interconnectivity; if I'm making a chart in Excel, I can paste it as a link on a PowerPoint, and if there are any changes in the Excel data, when I update the link, that automatically gets changed in the PowerPoint."

Room for Improvement

Users mention the high price and lack of integration with third-party platforms as major issues with Microsoft 365 Business. Pricing could be more competitive, and updates sometimes cause system slowdowns. Security concerns persist, with desired improvements in phishing protection and cybersecurity. Technical support is reportedly slow, and the admin interface can be clunky. There's a need for better onboarding for non-technical users. Teams and Outlook integration could be improved, especially in cross-platform use.
  • "Microsoft 365 Business is a bit expensive for small businesses, and we faced a steep learning curve because it is somewhat technical to teach our laborers to use it."
  • "Overall, I would rate Microsoft 365 Business a seven out of ten because there is a lot of scope for improvement; sometimes it gets laggy, and I don't know if there's an issue with our system or our connectivity."
  • "Every year, they are increasing their price significantly. The price has more than doubled now."

ROI

Microsoft 365 Business offers a significant ROI for communication-based companies, especially in regions with unstable internet. It saves time, reduces costs, and enhances quality and capacity. Organizations benefit from cloud-based infrastructure, avoiding physical server expenses. Improved communication, security, scalability, and support for remote work are notable. Digitizing manuals boosts labor efficiency, offsetting licensing costs quickly. Employees work effectively from home, and the tool’s high availability enhances project delivery and compliance management, achieving strong value for investment.

Pricing

Microsoft 365 Business offers varied pricing options, perceived as both expensive and cost-effective. Monthly costs range around $8 to $12 per user, with annual commitments providing potential savings. Licenses can be tailored to organizational needs, with flexibility in choosing subscription levels such as E1, E3, and E5, based on required features. While some users appreciate the comprehensive services and support, others find the costs high, highlighting opportunities for pricing improvements and simplified licensing.
  • "The solution costs approximately $20 per month per user."
  • "In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft."
  • "The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high."

Popular Use Cases

Microsoft 365 Business is widely used for email and Office applications, facilitating collaboration, document management, and communication, both internally and externally. Organizations leverage its cloud features, including Teams, SharePoint, OneDrive, and Exchange, to stay connected and productive. They utilize tools like Excel, Word, and PowerPoint for data analysis, presentations, and document creation. With integrations across Microsoft and third-party apps, it supports diverse tasks, from business intelligence to remote work, enhancing operational efficiency.

Service and Support

Microsoft 365 Business provides varying levels of technical support. Many users handle issues internally or use online resources, rarely contacting support. When reached, support can be helpful and responsive, though some report slow responses and language barriers. Experiences vary, with some praising the support as professional and thorough, while others find it inconsistent and slow. The need for improvement in certain areas, such as response speed and staff expertise, is noted.

Deployment

Most users found the initial setup of Microsoft 365 Business straightforward and easy. Many reported a quick installation process, with times ranging from minutes to a few days, depending on the network and number of users. Although larger deployments faced minor obstacles, such as email configuration and compatibility with legacy systems, these were generally resolved with available guidance. Cloud integration facilitated a seamless setup, requiring minimal maintenance and technical expertise.

Scalability

Microsoft 365 Business is highly scalable, accommodating varied business sizes and needs. Many users note its capability to expand effortlessly, accommodating thousands. Although adding users incurs additional costs, it remains a popular choice, integrating easily with existing systems. Some see room for improvement in aspects like cost management and certain functionalities, but its cloud-based nature ensures flexibility. Overall, it serves a broad range of organizational requirements efficiently.

Stability

Microsoft 365 Business demonstrates consistent reliability, earning praise for its dependable performance. Despite occasional minor issues, particularly with Microsoft Teams, users report sustained functionality without frequent crashes or glitches. A small number noted stability improvements over time, indicating an adaptability to increased demand like during the COVID-19 period. Typically, users feel confident in the system’s capability to handle their needs, acknowledging occasional management and integration slowdowns as areas worth refining further.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Microsoft 365 Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business100
Midsize Enterprise38
Large Enterprise90
By reviewers
By visitors reading reviews
Company SizeCount
Small Business162
Midsize Enterprise40
Large Enterprise95
By visitors reading reviews

Top industries

By visitors reading reviews
Marketing Services Firm
16%
Performing Arts
11%
Manufacturing Company
8%
Computer Software Company
7%
Educational Organization
6%
Transportation Company
5%
Financial Services Firm
5%
Insurance Company
5%
Comms Service Provider
5%
Retailer
4%
Construction Company
4%
Government
3%
Healthcare Company
2%
Recreational Facilities/Services Company
2%
Outsourcing Company
2%
Energy/Utilities Company
2%
Wholesaler/Distributor
2%
Non Profit
1%
University
1%
Renewables & Environment Company
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Media Company
1%
Legal Firm
1%
Museum Or Institution
1%
Real Estate/Law Firm
1%

Compare Microsoft 365 Business with alternative products

Go!

Learn more about Microsoft 365 Business

Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.

What are the key features of Microsoft 365 Business?
  • Seamless Collaboration: Facilitates teamwork through integrated apps like Teams, allowing real-time collaboration and communication.
  • Cloud Accessibility: Ensures access across devices, supporting remote work with cloud-based features.
  • Integration: Provides comprehensive application bundles including Word, Excel, and PowerPoint for consistent data and file management.
  • Automatic Updates: Delivers regular updates without manual intervention, keeping tools current and secure.
  • Enhanced Productivity Tools: Features like OneNote and Power BI help streamline tasks and manage information effectively.
What benefits do users gain from Microsoft 365 Business?
  • Improved Communication: Through tools like Teams and Outlook, promoting effective dialogue within organizations.
  • Increased Productivity: Quick document sharing and editing enhance efficiency and output.
  • Flexible Access: Employees can work remotely or onsite with ease, ensuring continuity and adaptability.
  • Comprehensive Data Management: Centralized and streamlined, ensuring quick access and organization of files.
  • Support for Collaboration: Facilitates seamless project management with integration across Microsoft Suite components.

Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.

Microsoft 365 Business was previously known as Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business.

Microsoft 365 Business customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

Related questions

  • 11
What is the best way to ensure data loss prevention with Microsoft 365?
  • 46
What are the best-practices for migrating to Microsoft 365?
  • 59
VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
  • 21
Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
  • 232
When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
  • 15
How to be GDPR compliant on mobile devices and how to avoid private backup?
  • 47
Do we need Jamf MDM?
  • 21
Why is Mobile Device Management (MDM) important for companies?

Product Categories

Product Categories
Mobile Device Management (MDM)
Content Collaboration Platforms

Popular Comparisons

Popular Comparisons
NinjaOne vs Microsoft 365 Business Logo
NinjaOne vs Microsoft 365 Business
Google Workspace vs Microsoft 365 Business Logo
Google Workspace vs Microsoft 365 Business
Jamf Pro vs Microsoft 365 Business Logo
Jamf Pro vs Microsoft 365 Business
Box vs Microsoft 365 Business Logo
Box vs Microsoft 365 Business
Kiteworks vs Microsoft 365 Business Logo
Kiteworks vs Microsoft 365 Business
Dropbox Business - Enterprise vs Microsoft 365 Business Logo
Dropbox Business - Enterprise vs Microsoft 365 Business
Office 365 vs Microsoft 365 Business Logo
Office 365 vs Microsoft 365 Business
Kandji vs Microsoft 365 Business Logo
Kandji vs Microsoft 365 Business
Amazon WorkDocs vs Microsoft 365 Business Logo
Amazon WorkDocs vs Microsoft 365 Business
Cisco Meraki Systems Manager (MDM+EMM) vs Microsoft 365 Business Logo
Cisco Meraki Systems Manager (MDM+EMM) vs Microsoft 365 Business
Google Drive Enterprise vs Microsoft 365 Business Logo
Google Drive Enterprise vs Microsoft 365 Business
BMC Helix Client Management vs Microsoft 365 Business Logo
BMC Helix Client Management vs Microsoft 365 Business
Hexnode UEM vs Microsoft 365 Business Logo
Hexnode UEM vs Microsoft 365 Business
Windows Autopilot vs Microsoft 365 Business Logo
Windows Autopilot vs Microsoft 365 Business
KACE Cloud vs Microsoft 365 Business Logo
KACE Cloud vs Microsoft 365 Business
See all alternatives
 
Microsoft 365 Business Reviews Summary
Author infoRatingReview Summary
Owner at Nexus Auto system4.0I've used Microsoft 365 Business for over two years to manage documentation and email, appreciating its mobile SharePoint access and security, though it’s pricey and initially hard to teach to non-technical staff.
asc at a educational organization with 51-200 employees4.0I've used Microsoft 365 Business mainly for Excel, PowerPoint, Word, and Teams, appreciating its seamless integration, though I see room for AI improvement and occasionally face lag with large files; overall, it's reliable but not perfect.
IT Manager at R K Khanna and Associates5.0I use Microsoft 365 Business primarily for accounting tasks, valued for its Office applications and integration with Microsoft Teams. While it offers good value, frequent price increases and lengthy updates are drawbacks, though essential for my Azure-hosted business operations.
Non Medicaid Service Coordinator at a healthcare company with 11-50 employees5.0I've used Microsoft 365 Business daily for years—it’s reliable, easy to use, and supports my workflow with tools like Teams, Word, and Outlook. Even without being tech-savvy, it meets all my business and collaboration needs.
Project Manager at Protonmail4.5We use Microsoft 365 Business for daily support, enhancing communication, cooperation, and security. It integrates Azure AD, Intune, and OneDrive, though Power BI is now separate. Improvements in analytics and a lower-tier Power BI option would be helpful.
Managing Director at NaMax Limited2.0I mainly use Microsoft 365 for Excel to tidy up data, but it lacks value due to high costs, outdated systems, and poor security. OneDrive's frequent sync issues make it unreliable, and I'd prefer alternatives if they matched Microsoft's offerings.
ICT Manager at Calzavara S.p.A4.5We use Microsoft 365 Business Premium for its comprehensive features like continuous updates and device management. While the cost could be improved, the solution justifies the price. It resolves limitations we faced previously with limited email and calendar functionalities.
Software Test Manager at ISUZU4.0I use Microsoft 365 Business at my startup, primarily for access to Office products like Word, Excel, and Teams. While it aids in timely project delivery, migrating to newer versions can occasionally be problematic, especially with Microsoft Teams.