Office 365 OverviewUNIXBusinessApplication

Office 365 is the #3 ranked solution in top Content Collaboration Platforms. PeerSpot users give Office 365 an average rating of 8.2 out of 10. Office 365 is most commonly compared to Amazon WorkDocs: Office 365 vs Amazon WorkDocs. Office 365 is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
Office 365 Buyer's Guide

Download the Office 365 Buyer's Guide including reviews and more. Updated: November 2022

What is Office 365?

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Office 365 was previously known as Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1.

Office 365 Customers

Me & the Bees Lemonade

Office 365 Video

Office 365 Pricing Advice

What users are saying about Office 365 pricing:
  • "Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free."
  • "I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."
  • "For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."
  • "The price of Office 365 is very expensive."
  • Office 365 Reviews

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    Law Biddle - PeerSpot reviewer
    Vice President IT Services at Allegient Defense Inc
    Real User
    Top 10
    Great vulnerability insights, offers very impressive cash savings, and offers great information security tools
    Pros and Cons
    • "There are all sorts of really good tools for use on the information security side that allow us to make sure that our people are doing business and doing business right."
    • "It seems like every other week when we log into the administrative portals, it doesn't matter which one, it could be the active directory portal, it could be the exchange admin center or SharePoint admin center, it seems like Microsoft is consistently updating with new versions of the admin centers, which can be frustrating."

    What is our primary use case?

    We're using Microsoft Defender for endpoints.

    We went that route as we did have an IT service provider, however, they were very expensive. When we did a corporate merge at the beginning of 2019, we decided that we were going to go to Office 365 and do a one-stop-shop. We didn't want to have the on-prem equipment to maintain. 

    In our last solution, we were limited as to what we could do for, for example, email addresses for the entire company, which were about 80 people. It was very costly to do that. Therefore, we only had our program managers and our site leads with email addresses.

    When we decided to come back over to the corporate side, we wanted to keep the same flexibility and be able to have access to Microsoft for their tech solutions or their tech assistance, depending on what we needed. It gave us that flexibility and we were able to run the company on basically two IT people rather than paying $3,000 to $4,000 a month for IT services from other vendors, such as like Ntiva or something like that.

    What is most valuable?

    We really like SharePoint, the Office 365 for endpoints. We're still messing around with that. We've only had that for about six weeks of play. It was good as it really started to give me insight as to what vulnerabilities I had out there on my company-owned machines. That's my most valuable tool right now due to the fact that I can not only monitor the health of the machines but also run through that same endpoint protection. I have access to cyber analysis and security testing for all my employees. I can send out test malware emails or some sort of phishing attempt emails for my entire company all in one fell swoop. I can keep a monitor on who passed, who failed, who's taken the required training, et cetera. The security compliance center that comes with that and it helps us a lot.

    There are all sorts of really good tools for use on the information security side that allow us to make sure that our people are doing business and doing business right.

    With our whole tenant, we had a little over a terabyte of storage just for our SharePoint. Then, each individual gets a terabyte of storage for their OneDrive. It's really nice being able to not have to worry about monitoring the storage. I mean, we do go in and we do our storage monitoring about once a quarter just to make sure that we're not approaching any limits. For example, in my account, I'm about halfway through my limit because I'm the IT guy. I've got software backups. I've got all sorts of equipment backups. It's nice to have the capability to maintain that kind of storage without having to go out and purchase it. It comes out of the box, for the company.

    What needs improvement?

    It seems like every other week when we log into the administrative portals, it doesn't matter which one, it could be the active directory portal, it could be the exchange admin center or SharePoint admin center, it seems like Microsoft is consistently updating with new versions of the admin centers, which can be frustrating.

    This is due to the fact that, if you haven't been on in a while, sometimes it takes a good hour or two to reorient yourself -especially when you're trying to find a setting. We went through an assessment about four months ago and I had the hardest time finding certain settings in my baselines. Just being able to demonstrate something as simple as an audit log, when they move things around, can be challenging. It seems like at least once or twice a month. It gets a little confusing.

    On the endpoint protection side, they've done a merge with both our security center and their compliance center. You can do multiple things from doing the same thing, however, for multiple admin sites. You get used to like one and then it takes you to another. It gets a little cumbersome or confusing as the outlays are different, the menus are a little bit different. That's one of my biggest gripes about it.

    Sometimes, if we have a user that is doing some work from home, for example, and they're not on their corporate laptop and they're on their regular laptop, or vice versa, and they have like a personal Office 365 license, they sometimes conflict with each other, which then puts the person into an authentication loop, which basically means they can't access their stuff properly. We're running into that problem, actually, with one of our users right now.

    For some reason, there were three different Office products that were loaded on there. A regular Office 365, Office 365 Business, and then Office 365 Enterprise. How all three of them got on there, we're not quite sure. He can open up some of his documents normally that are stored on his machine from the OneDrive, yet, when they try to open up documents that are in SharePoint, every now and then, depending on the updates that are pushed out by Microsoft, they can't open up the documents. At that point, you kind of like have to uninstall or do an online repair of the Microsoft Office itself, and then re-install it.

    Due to this issue, you're losing productivity time. This guy just happens to be our corporate recruiter. We're losing time with him being able to look at resumes and stuff like that, or look at qualifications or statements of work and stuff like that.

    We've been working for about two hours and yeah, I mean, he can download the document and open it up, but he can't actually open it up while it's in SharePoint. When you don't have that, when you lose that capability, especially like when they're working on proposals and when time is of the essence, it can become a big issue. 

    Sometimes when the software pushes security patches it breaks, Windows wide.

    For how long have I used the solution?

    We started off with the Office 365 GCC High cloud government cloud solution. We had certain types of data that warranted certain levels of protection. Once we migrated all that data over to the government, we went through a name change, and then came out of that solution and into the corporate Office 365 about this time last year. Overall, we've been working in Office 365 for about three years now, at different levels.

    Buyer's Guide
    Office 365
    November 2022
    Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    The solution is quite stable. I'd rate it at 95%.

    What do I think about the scalability of the solution?

    The scalability is amazing. It's very easy to expand if you need it to.

    How are customer service and support?

    The technical support is very good. They are helpful and responsive. 

    How was the initial setup?

    We did the setup in a phased approach, where we went out and did our research and then once the tenant was assigned to us, we went through, and built everything. As we got close to releasing, we send out a notification to all of our users saying, "Okay, effective this date, this is what the new processes are going to be." We sent them out in the documentation. However, first, we had to do the research and get everybody together.

    We had done a corporate merger. We were merging two companies together. My company had one email system, while the other company had another email system. That's why we had to go through all of the procedures for migrating the other company over. We had to go through all the procedures on how to migrate their data from the Ntiva server, which had all the personal drives. We had to have all that stuff in place for the users.

    We did our migration from GCC High over to the commercial side and then, once we were all set up and ready to go, we initiated cutoff dates when we needed to stop using the previous portal. 

    We had spent probably about two to two and a half months setting up the backend to get Intune in place and to get all of the data properly cataloged. 

    We're still in the process of getting things set up as there are new technologies that come out or changes to the admin sites. We're implementing those changes and we're going through making whatever adjustments we need to make. Now that we've got the endpoint protection and more monitoring, we're seeing how that's going.

    One of the drawbacks that we found out was that when we were putting out new policies to the machines, each machine operator actually reacted a little bit differently due to the fact that we did have a couple of Windows machines and a couple of Macs that we did our testing on. Once we felt that we were good, we pushed everybody out, pushed all the settings out to the security groups that we'd set up. Things didn't go as smoothly as we'd anticipated as some machines went flawlessly and some machines were rebooting constantly as they were processing stuff. It was interrupting people during their workday. It works great in dev tests, however, as soon as you put it into production, the reactions are totally different.

    Overall, it was definitely a successful migration with just a couple of challenges. 

    One of the big benefits of it was that it really made us understand the system a lot better. We had some older machines. It made me realize, okay, this machine is way outdated. We need to update this machine.

    We just had two people that handled the deployment process. 

    What about the implementation team?

    We used a reseller that helped us with the implementation and setting up the SLAs. Law They took over our entire license structure. Now, we pay them instead of Microsoft.

    What was our ROI?

    The ROI is basically to have the peace of mind and the service level agreements in place on the security side, on the infrastructure side, from Microsoft and to know that they're doing their due diligence to make sure that all of the data is protected. They're very good about sending out notifications when they have issues going on, depending on what the suite is. If it's the entire Microsoft 365 suite or if it's SharePoint, if it's Exchange, if it's Intune and stuff like that, they're very good about letting us know. That way, I can evaluate it and still let my teams know when there's a problem. Then, they know to wait it out rather than barrage us with phone calls and, "Hey, I can't do this. I can't do that."

    The ease of access, basically, to have almost everything in a one-stop shop, is definitely a good return on the investment as well. Not having to have the on-prem servers, not having to worry about making sure my servers are up to date or my certificates are all up to date and purchased is a great ROI. It's all kind of built-in. 

    I also have the flexibility to expand services through Azure to do certain things. For example, if I wanted to set up a firewall, I can go in, quickly provision a firewall, and get it configured. That allows my company to be more secure. That saves me and the company time from having to go out and purchase equipment. It's all there right in the infrastructure stack.

    What's my experience with pricing, setup cost, and licensing?

    We're a hybrid between Microsoft 365 Business Premium and Business Basic, depending on where a person stands in the company. Our headquarters staff is all Business Premium, while the rest of our staff members who work on government sites are set up for Business Basic because we're just providing them with email services. The headquarters staff members who have a laptop issued out to them have a Premium license. And we have Defender for Endpoint specifically for our corporate-owned devices.

    If we want to expand certain capabilities, we do have to purchase some additional licensing. When we first started on the commercial side, we went directly to Microsoft and we had full control over all of our licensing. Then, when we got into certain things, like the endpoint protection license, we had to go through a third-party reseller for that. They, in turn, had to take over our whole licensing structure. We just did that last month, however, it's nice due to the fact that they do offer a 10% discount.

    They also offer a one-stop shop, where if we, as the administrators run into some problems, we can go directly to them. They can either open a ticket with Microsoft on our behalf, or they have staff on-site that can help, so then that way I'm not at the mercy for Microsoft to give me a callback.

    They also do have certain solutions where if they have to get remote into the machine, for whatever reason, we have to pay them a little bit of extra money to do that. We haven't had to do that part yet, however, it's nice to know that it's there as there are some times where it's just easier to have our employees reach out to them directly. Right now, we're still doing it on our own. That's one of the downfalls of it - that for smaller companies we have to go through a third-party vendor. 

    Which other solutions did I evaluate?

    We were looking at Amazon Web Services as a viable solution. However, Office 365 at the time was the way to go. It was cheaper. It was basically a one-stop shop, whereas Amazon Web Services was a pay-as-you-go arrangement. They also didn't have the flexibility that we were looking for. Plus, the cost for the data in and data out was quite substantial when you look at the grand scheme of things. We had to not only provide a workstation for the people to work on, but we also had to create a virtual workstation for them to work on. Therefore, we would have been basically paying twice.

    That was kind of what we were running into with our other service provider, Ntiva. We were paying for the virtual machines as well as the equipment for the people to do their work on. What was nice about 365 was that we could provide them a license and, with that license they would have access to whatever our tenant offered as far as collaborative solutions such as SharePoint, OneDrive, the whole Office suite, et cetera. 

    What other advice do I have?

    We're an Office 365 shop. We do all of our stuff through Azure.

    I'd rate the solution at a nine out of ten. If they were better on the administrative side, I'd likely rate them at a perfect ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Minos Pitsillides - PeerSpot reviewer
    IT Director at IT-Flow ltd
    Reseller
    Top 5
    Excellent technical support, easy to install, but the price, while affordable, could be improved
    Pros and Cons
    • "As an email provider, I believe Office 365 is the best email provider."
    • "It would be a fantastic opportunity if their solution could be used in combination with VoIP software, allowing you to combine VoIP software and Office 365 on a single platform."

    What is our primary use case?

    Office 365 is used for business. We open accounts for startups and existing businesses, we primarily use Office 365 as an email platform. This is essentially what we're doing with Office 365.

    What is most valuable?

    As an email provider, I believe Office 365 is the best email provider.

    They are very good at what they do. That is why Office 365 has more than 4 billion users. Based on the market, I believe that is one of the best solutions.

    What needs improvement?

    Based on my experience and the tasks that I handle, for my customers, I didn't notice that there is any need for improvement.

    It would be a fantastic opportunity if their solution could be used in combination with VoIP software, allowing you to combine VoIP software and Office 365 on a single platform.

    For how long have I used the solution?

    I have been working with Office 365 for three years.

    What do I think about the stability of the solution?

    To be honest, in the past I used G Suite and other email providers that, use an IMAP or POP3 protocol. However, my customers were always complaining about poor email deliverability. They may occasionally send spam emails, but with Office 365, I don't have to deal with such issues. As a result, they're very good at what they do. As I previously stated, I strongly recommend it.

    What do I think about the scalability of the solution?

    Office 365 is scalable, but it is dependent on the situation. We don't have a problem with it from an organizational standpoint. They started with 100 employees and then added another 500 after six months, for a total of 600 employees. The setup of new users, new emails, and new applications to be assigned to the new users is straightforward.

    They also provide the PowerShell command, which they provided more, development type, like, for example, you can create users, not manually, but through a script that can create users, for example, 100 users in two, three minutes, and you don't do it manually. They're fantastic.

    My portfolio contains approximately 50 companies. Office 365 is our primary platform for the 50 companies. I only have one on G Suite, and the majority of them will be migrating from G Suite to 365 in the coming month.

    How are customer service and support?

    On a scale of one to ten, I would rate their performance a nine. However, you may encounter users who are just getting started and require a little more time to resolve the issue. But their assistance is quite efficient and simple.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    One of my teachers from the university suggested I do the course to have an official engineer certificate in Office 365. I went to the university, and I did the course, which was a one-month course. Once I learned Office 365, I was able to provide more security and more stability not only, for the company, but as well, when I was going to the interview, I was providing tables and show them that I know and I'm an official engineer for this solution. Through the courses and learning that I received at the university for Office 365 on the technical side, I discovered that there are many things that you can do with the platform. For the first time, I like them. I told myself, "I have to stop using other email platforms and start using Office 365." This is one of the reasons I participated in the movement.

    How was the initial setup?

    The initial setup is straightforward. You simply purchase a domain and assign it to the platform. If your domain is registered with one of the hosting platforms, such as GoDaddy, they have integration with GoDaddy, you can use it at the same time. With your GoDaddy login information, the process is going very smoothly. I didn't notice any difficulties with the setup.

    What's my experience with pricing, setup cost, and licensing?

    In general, we buy licenses depending on the needs of the client. Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free. 

    You can begin for as little as 5 Euros per month. You will receive a discount if you choose a yearly plan. Then, depending on what license you require, it is paid 10 Euro, 12, 16, or 20 Euro, depending on how much you require. However, if you choose a yearly plan, you will receive a discount.

    In terms of pricing, I would rate them a three out of five. They are not expensive, but they are not cheap. When comparing the solution to G Suite, one of their main competitors, they are priced the same. If it is also other competitors, they are very inexpensive. I can tell you that charging 5 Euros per month for an email is a small amount. 

    What other advice do I have?

    I strongly recommend this solution. they are very good at what they do.

    I work as a reseller. I am unable to be a partner. It's similar to having one in each country. For example, we charge most of the sales and pay something to Microsoft. Then, in cycles. As an authorized seller, I'm here to help.

    The advice I would give them is to go with the best plan, which is both expensive and not cheap. Then they can start using it a little bit to see how the platform works, and then they can go to the Microsoft site and see how scalable the email as a mail platform is.

    I would rate Office 365 a five out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Office 365
    November 2022
    Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    653,522 professionals have used our research since 2012.
    Executive Director at Onsearch
    Real User
    Presents information in a clear way for users and provides a good ERP for services but not for logic systems
    Pros and Cons
    • "The way the ERP presents information for the user is very good."
    • "Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything."

    What is our primary use case?

    I am using the new version, which they launched at the beginning of this year in Portugal. Business Central is the new version of the ERP for Microsoft.

    The solution can be deployed on a public cloud and on-premises.

    My company implements the solution, but the clients I do projects for usually have 50-60 users.

    What is most valuable?

    The way the ERP presents information for the user is very good.

    What needs improvement?

    I'm working with logistics a lot, and I'm seeing that the Business Center is not so good because I've been working in IT since 1984, so I have some experience in logistic systems. Three years ago, I had a project with a big client here in Portugal and I started using Microsoft Navision, which is the old version of Microsoft ERP. Now we are changing to Business Center, but it's not very good.

    I think Office 365 is a good ERP for services but not so good for businesses, for industries, or for logistic systems. Those areas could be improved.

    I'm not happy with how Microsoft Office 365 works. Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything. I think that's not a good point.

    I think SAP is very well prepared for that compared to Microsoft because it has the rules that departments have to follow. So, there should be more rules regarding restrictions for partners.

    Procurement could also be improved.

    For how long have I used the solution?

    I have been using this solution for about three years.

    What do I think about the scalability of the solution?

    The scalability depends on the service area. For example, the scalability is good for the public sector, banks, and companies that are doing projects. For businesses like that, it's very useful. But for industrial and logic sectors, it's not scalable. 

    There are some simple ERPs that are much better than Microsoft Navision and Business Center. For scalability, SAP is much more powerful than Microsoft.

    How are customer service and support?

    I would rate technical support 4 out of 5.

    Which solution did I use previously and why did I switch?

    I worked with SAP for three years. For maybe 15 years, I worked with another Portuguese ERP.

    I switched to Microsoft because I started working for a multinational company. The problem is that for software that is made locally in Portugal, if you start a project with a company, you are stuck with that company. You can't change solutions, so you have a big investment in that kind of process. 

    I think it's better to work with international products, because if you don't like that partner, you can switch to another partner. I think that is the best reason for one company to choose software that is implemented with lots of tech companies, because you can change and use another company.

    How was the initial setup?

    Initial setup is very easy.

    What's my experience with pricing, setup cost, and licensing?

    Some clients are starting to choose to pay monthly, and I think it's easier for them to understand the impact of the cost to the company.

    I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price.

    What other advice do I have?

    I would rate this solution 5 out of 10. 

    For someone who wants to implement this solution, my advice is to ask your company to study the business and the needs of the project really well before choosing it. 

    When a company wants to buy a solution, they usually don't understand what they want. They know they have some reasons to change or buy a new solution, but normally they are not very well prepared for a change. I think companies should make a study and then choose the best solution for their company's needs.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    Flag as inappropriate
    PeerSpot user
    Mostafa  - PeerSpot reviewer
    System Administrator at Suez Canal Insurance
    Real User
    Top 5
    Review about Office 365 Enterprise

    Office 365 is one of my most used applications. I love the way that I can leverage the Cloud capabilities of my Office applications to access from anywhere. I have access from my phone, tablet, laptop, desktop, etc., and it is always easy. Outlook is nice when I do not have access to laptop or phone (rare), and One Drive is my file collaboration solution. Although I like the functionality of One Drive, it can be frustrating if your IT team goes overboard on security. :) The single-sign-on we utilize at work keeps me signed in to all apps, and the applications load quickly and efficiently. Office 365 plus the 64-bit 2016 versions of the Office desktop applications is a great combination that I could not function without. I use Outlook, One Drive, Excel, Word, PowerPoint, Yammer and Skype for Business every day, so without them, I would be "dead in the water."

    What do you like best?

    I like how collaborative Office 365 allows me to be on my projects. Currently, a co-author and I were working in real time on a project. I could see her typing and commentary while I was making corrections to the APA at the bottom of the page. We can also work asynchronously on projects, store them, and return to them. The ability to work in a browser ensures that I can review, make slight edits to the document, print and then save. As a person who is moving from one campus computer, to my computer, to my printer at home, to my office printer at work, this is about as fast as having a flash chip with me at all times, but I never forget it. It also integrates well with Citation software, similar to Word 10. We have a lot of files we share, and I like how easy it is to access from any location I'm at, as long as I'm logged into my university account.

    What do you dislike?

    One of the things I struggle with regarding Office 365 is what is the real difference between Office 365 and Google docs/sheets other than the price and privacy. At my university, Office 365 is free as long as you are a student or a researcher. As soon as I leave the school though, I'll lose access to Office 365, most of the work I've saved on the system. And while it's... nice? to have so much technology (meaning Access and the other programs that come in the suite) I never use Access but I "have to" have it. I wish it integrated better with my Google calendar so I could have an app on my phone but if that feature is available I don't have it.

    Recommendations to others considering the product

    if you are going to be a full time single user of Office 365, this might make sense if it automatically updates to the latest Word, Excel, Powerpoint, or Publisher. It would make sense to pay a yearly/monthly fee to continuously have Word rather than having to buy the expensive office suite every few years or so. But, if you don't need to update to the latest software, if you aren't someone who needs Word, Excel, Powerpoint, or Publisher to be at their most flexible, and if you get around on Google just fine, I don't know if it make sense to buy it as a single user. However, for large universities or companies which need flexibility, and collaboration for their employees, then Office 365 might be right for you.

    What business problems are you solving with the product? What benefits have you realized?

    I work on a lot of collaborative research projects and Office 365 lets me share files and reading and work with others. However, I really don't like their "calendar" system integration with Outlook, but I've never liked the Outlook calendar. I always use my Google calendar and I wish there was a way to sync those two, but as far as I know there isn't.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user702306 - PeerSpot reviewer
    it_user702306User at a tech company with 51-200 employees
    Vendor

    asdasdasa

    Laurent-PIGNOL - PeerSpot reviewer
    Chief Information Officer at BeeBryte
    Real User
    Allows us to collaborate through Microsoft Teams and maintain a documentation repository
    Pros and Cons
    • "We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints."
    • "The integration with mobile services is not so good. It's coming, but they could improve a lot."

    What is our primary use case?

    We use it to collaborate. We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints. 

    We are also using Microsoft Bookings to have calendars and automatic booking with people. At the moment, we are also using Microsoft Flow to be able to integrate between our CRM and SharePoint.

    What is most valuable?

    It's a very good suite. I did a survey, and our people are very happy using Microsoft.

    What needs improvement?

    The price is getting more and more expensive. They increased the price recently.

    We are thinking about the way we are using our ERP and our CRM. The integration with ERP is not so good, but mainly due to the ERP, not due to Office. For integration with CRM, we are using Pipedrive.

    The phone systems are expensive at the moment. The integration with mobile services is not so good. It's coming, but they could improve a lot.

    For how long have I used the solution?

    I have been using this solution personally for many years. My company moved to Office 365 in September.

    What do I think about the stability of the solution?

    It's magic. We had many issues with our previous open source solution Nextcloud, and now we rarely have any incidents. Those who are using this solution in my company are very happy with it.

    How are customer service and support?

    We installed the solution by ourselves and encountered some issues. We had some questions for technical support and they provided the answers, so it was quite efficient.

    I would rate them a 5 out of 5 because they were very fast and precise.

    Which solution did I use previously and why did I switch?

    We were using the Nextcloud open source tool.

    How was the initial setup?

    It was quite easy considering our expertise, which was not very high. I trained my team thanks to Wiki and online documentation. It was okay. We did not use any partners.

    What about the implementation team?

    We did the installation in-house.

    What's my experience with pricing, setup cost, and licensing?

    For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license.

    We are planning to switch from Office 365 to Microsoft 365, because we will deploy the security part and the configuration management part with Microsoft Defender and Intel.

    What other advice do I have?

    I would rate this solution 9 out of 10.

    Some people might be disappointed with this solution because I discovered that for my team, it wasn't so easy for them to use at the start. I provided all the links for online training for Microsoft, but sometimes when we have new people, they don't know. The training is really well done. Everybody's able to manage and to use it after following the online training.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Stavros Tsakmakas - PeerSpot reviewer
    Junior Middle Office Officer at a financial services firm with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Good applications, helpful for work, and can easily expand
    Pros and Cons
    • "It is stable."
    • "Microsoft Word is a little bit left behind regarding the tools it has."

    What is our primary use case?

    In my workplace, we were mostly using Excel and Word to organize files, to be able to do tables, and handle general work. Mostly, these tools are the ones that we're using, however, it has a whole suite.

    What is most valuable?

    It's easy for you to create tables, organize your data, write some text, et cetera. If you want to apply for a job, you need to do, for example, your CV or cover letter, and you need Word to write in. The various applications and software available are excellent.

    The implementation is easy.

    It is stable.

    The product can scale.

    What needs improvement?

    They are a little bit behind Microsoft Word in regards to the ability it has. It has many things you can add, and they keep adding tables, diagrams, and everything in other places. However, Microsoft Word is a little bit left behind regarding the tools it has.

    For how long have I used the solution?

    I’ve been using the solution for four years now.

    What do I think about the stability of the solution?

    The solution is stable and reliable. The performance is good. There are no bugs or glitches.

    What do I think about the scalability of the solution?

    It is a scalable product. You can expand it as needed.

    We have more than 200 people on the solution currently.

    How are customer service and support?

    I’ve never directly dealt with technical support. I’m not sure how helpful or responsive they are.

    Which solution did I use previously and why did I switch?

    I did not use a different solution previously. It was my first choice, and I went with it.

    How was the initial setup?

    The initial setup is very straightforward. It’s not complex. It’s not difficult.

    What about the implementation team?

    I didn't handle the setup myself; someone else handled the implementation. I’m not sure exactly who was involved.

    What's my experience with pricing, setup cost, and licensing?

    I’m not sure of the exact cost. In the past, it might have been free. However, now, people do need to pay in order to use it.

    I would put the pricing around two out of five. It's not the cheapest price per se. However, due to what it offers, it's actually worth the money.

    What other advice do I have?

    I am a customer and end-user.

    I’m not sure which version of the solution we’re using. I use both cloud and on-premises deployments.

    If you do not think about the money you have to pay to activate it, the tool offers good value and many applications, making it worth it.

    I’d rate the solution nine out of ten. There’s still room for improvement. However, it’s pretty good.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Associate Vice President - Office of Strategic Management at Sakthi Finance Ltd,
    Real User
    Top 5Leaderboard
    Feature rich, great for collaboration, and reasonably priced
    Pros and Cons
    • "There's a lot there in terms of apps and features."
    • "We have found that, with Teams, if you are including one more person who is not in the company ecosystem, supposedly I'm inviting them as a guest in the chat. However, when I do that, I can't share files."

    What is our primary use case?

    We use this solution alongside Sharepoint and Teams.

    It's primarily used for collaborative work. We use Teams, for example, to stay connected. Word we are using as a word processor. Then for exchanging emails we are using Microsoft Outlook. There are also certain basic analytics that we are using this Excel. We're taking advantage of the whole suite of tools.

    What is most valuable?

    It's a good solution in general. It's very feature-rich.

    The product is a very good collaborative tool. 

    We are using the entire Microsoft product, including Outlook, Word, Excel, and PowerPoint. Apart from, them, we are also using Teams. There's a lot there in terms of apps and features. 

    The Channels and Microsoft Teams are the most valuable aspects of the product.

    The initial setup is simple.

    It is a very stable product.

    You can scale the solution if you want to.

    The cost of the product is not overly expensive. 

    What needs improvement?

    We find that there is an abundance of features. Nothing is missing for us right now. 

    We have found that, with Teams, if you are including one more person who is not in the company ecosystem, supposedly I'm inviting them as a guest in the chat. However, when I do that, I can't share files.

    For how long have I used the solution?

    I've been using the product for the last two years. It hasn't been too long just yet. 

    What do I think about the stability of the solution?

    The solution is stable. There aren't bugs. It's not glitchy. It doesn't crash or freeze. it's reliable. 

    What do I think about the scalability of the solution?

    The product can scale. It's not an issue. 

    Not everyone is using it in our company right now. 

    How was the initial setup?

    The setup has been pretty simple and straightforward. We haven't had any issues. It's not overly difficult. 

    What's my experience with pricing, setup cost, and licensing?

    We are using the Enterprise Edition. We pay a yearly subscription fee on a per-user basis. It's reasonably priced. 

    What other advice do I have?

    I'm a customer and an end-user. I don't have a specific business relationship with Microsoft. 

    It's all cloud-based. Therefore, we are always using the current version. It's a product that automatically updates itself. 

    Before using Microsoft Office 365, some sort of familiarity is required. Most people are aware of Word or Excel or PowerPoint, however, if they're using Teams, they should have some sort of in-field training.

    I'd rate the solution eight out of ten. It has all t business tools that most companies require to run a business effectively. It is useful.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Sunil Mehta - PeerSpot reviewer
    Director, Customer Success at SAP
    Real User
    Top 5
    Highly stable, beneficial bundled package, and straightforward implementation
    Pros and Cons
    • "The most valuable feature of Office 365 is that it has many solutions bundled together."
    • "Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need."

    What is our primary use case?

    I am using Office 365 for emails, presentations, spreadsheets, documents, PDF conversions, creation of PDFs, whiteboarding on the conference calls, OneNote for taking notes, and OneDrive for data storage.

    What is most valuable?

    The most valuable feature of Office 365 is that it has many solutions bundled together.

    What needs improvement?

    Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need.

    While using Microsoft OneDrive, which is part of Office 365, we use it to store all our data files. At this point in time, OneDrive doesn't support PST files. PST files are for our Outlook data. OneDrive doesn't take backup of the PST files, which is a big setback.

    In the future release, there should be better automation. When you're scheduling a meeting, it should be in an automated way, it should prove us with more information about kind room slots. If there is a travel booking that is coming onto your email, it should go ahead and block your calendar as well in accordance with the times. This is an Outlook-related suggestion. 

    On PowerPoint, there could be more templates that could be added in, which makes your job slightly easier when you're designing something. 

    Excel, I think is a phenomenal solution, the only problem is it becomes very heavy as data increases. If they can work towards compression, that should be helpful.

    For how long have I used the solution?

    I have been using Office 365 since they launched the solution.

    What do I think about the stability of the solution?

    The stability of Office 365 is fantastic.

    What do I think about the scalability of the solution?

    Office 365 is scalable.

    We have 40,000 people using the solution in my organization.

    How are customer service and support?

    We use our internal support for Office 365.

    How was the initial setup?

    Office 365 is very straightforward to implement.

    What's my experience with pricing, setup cost, and licensing?

    There is a license required to use this solution.

    The price of Office 365 is very expensive.

    What other advice do I have?

    I would recommend this solution to others, it is a very good solution.

    I rate Office 365 a nine out of ten because I have faced certain issues, such as the solution crashing. If there are solution issues, it's difficult to resolve and that's the reason why I'm taking that one point away. Office 365t helps me do my job,  I'm very happy with the products.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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