Competing in the cloud-based collaboration and productivity tools category, Box and Google Workspace offer tailored solutions for businesses seeking enhanced collaboration, security, and productivity. Box stands out with its focus on security and flexibility, while Google Workspace excels in integration and productivity suite offerings.
Features: Box is characterized by robust security measures and integration capabilities with third-party platforms like Microsoft Office, making it excellent for multi-device access, secure collaboration, and mobile accessibility. Google Workspace shines with its seamless integration of core tools such as Gmail, Google Drive, and Google Docs, which facilitates real-time collaboration and enhances productivity, with strong support for email and calendar management.
Room for Improvement: Box could enhance its search functionality, provide more flexible file permissions, and improve integration with Office 365. Moreover, better task management and real-time collaboration are desired. For Google Workspace, stronger third-party app integration, improvements in Sheets for advanced data analytics, and enhanced team chat tools are suggested. Users also express a need for more flexible pricing and desktop applications.
Ease of Deployment and Customer Service: Box offers versatile deployment options, including public, private, or on-premises, with customers praising its dedicated success managers. However, accessing skilled technical support can be challenging. Google Workspace, primarily deployed on the public cloud, is appreciated for simplifying cross-device operations, though its support for complex technical queries could be improved.
Pricing and ROI: Box’s pricing is competitive, offering free versions but may become costly at the enterprise level. It is noted for providing a robust ROI through time savings and secure file management. Google Workspace is moderately priced, offering high value due to its productivity benefits, though some concerns about complex licensing and transparency persist. Both platforms deliver significant ROI, enhancing collaboration and efficiency.
To learn more, read our detailed
Box vs. Google Workspace Report (Updated: January 2026).
