Google Workspace Reviews

Name: Google Workspace
Brand: Google
Rating: 4.1 (102 reviews)

Vendor: Google

4.1 out of 5

102 reviews
95% willing to recommend

1,029 followers

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What is Google Workspace?

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

Get the Google Workspace Buyer's Guide and find out what your peers are saying about Google Workspace, Microsoft Exchange Online, Microsoft Exchange and more!

Google Workspace is the #1 ranked solution in top Email Applications, #2 ranked solution in top Wireless Email solutions, #4 ranked solution in top Cloud Storage solutions, and #4 ranked solution in top Content Collaboration Platforms. PeerSpot users give Google Workspace an average rating of 8.2 out of 10. Google Workspace is most commonly compared to Microsoft Exchange Online: Google Workspace vs Microsoft Exchange Online. Google Workspace is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

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Featured Google Workspace reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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Jerome Poudevigne

CTO at Lounivo

One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.

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Ovidiu Vasu

Technical Manager IT Development at Sostenia

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger security features. Additionally, I don't see any drastic need for changes, but integration could be optimized for future releases to be more rapid.

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Google Workspace mindshare

Product category:

As of June 2025, the mindshare of Google Workspace in the Email Applications category stands at 22.1%, down from 24.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

PeerResearch reports based on Google Workspace reviews

Type	Title	Date
Category	Email Applications	Jun 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 15, 2025	Download
Comparison	Google Workspace vs Microsoft Exchange Online	Jun 15, 2025	Download
Comparison	Google Workspace vs Microsoft Exchange	Jun 15, 2025	Download
Comparison	Google Workspace vs Amazon WorkMail	Jun 15, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Exchange Online	4.3	13.8%	96%	90 interviews Add to research
Microsoft Exchange	4.2	11.3%	93%	92 interviews Add to research

Valuable Features

Google Workspace excels with its scalability, affordability, and ease of use, integrating seamlessly with Outlook and mobile devices. Users appreciate Gmail's intuitive interface, Drive's collaborative storage, Calendar sharing, and Hangouts for communication. Real-time collaboration, strong search capabilities, and 24/7 support are highly valued. The platform is praised for its security, flexibility, cloud-based nature, and integration. Features like video chat, shared documents, and minimal administration enhance productivity and efficiency for users globally.

"Overall, I rate Google Workspace a ten out of ten."
"The valuable features include the email service, email updates, and Google Drive."
"The valuable features include the email service, email updates, and Google Drive."

Room for Improvement

Google Workspace requires better integration with Microsoft products and improved email functionalities. Users report challenges with Google Docs and Sheets lacking certain Excel capabilities. Gmail's interface and spam filters need enhancement, and Google Meet should offer a more robust experience. Issues with random logouts, synchronization problems, limited offline capabilities, and high pricing are noted. Addressing these areas while enhancing storage and user-friendly features could improve user satisfaction.

"Integration with Microsoft Outlook could be improved. The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication."
"Integration with Microsoft Outlook could be improved."
"The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily."

ROI

Users found that Google Workspace enhances productivity and organizational efficiency with its seamless integration and real-time collaboration features, leading to time and cost savings in administrative tasks. Many reported reduced support costs and improved flexibility with easy onboarding and remote work capabilities. However, some expressed concerns about high costs. For others, the expense is justified by email accessibility and collaborative tools, which provide a competitive edge and a significant return on investment.

Pricing

Google Workspace pricing is perceived as competitive but varies widely based on the specific package and usage level. Some organizations find it affordable, citing costs around $8-$15 per user monthly, while others consider it high, especially for enterprise versions. Licensing can be complex and varies with user and application needs. Discounts are available for long-term or corporate commitments. While some appreciate the flexibility and value, others seek more transparent, lower-cost options.

"Pricing is something concerning. We find the solution very expensive."
"We have purchased an annual subscription."
"We pay on yearly basis."

Popular Use Cases

Google Workspace is primarily used for communication and collaboration, including email, meetings, and file sharing. Businesses utilize Gmail for email services, Google Drive for storing and managing documents, and Google Meet for virtual meetings. The platform also supports document creation and editing through Google Docs and Sheets. Many organizations rely on Google Workspace for its integration of tools that facilitate seamless teamwork and productivity, making it a preferred choice across various industries.

Service and Support

Google Workspace provides responsive and helpful customer support through email and calls. Many find technical support effective, with guidance and problem resolution readily available. Users can access extensive documentation and online resources. Some report difficulties with direct contact and reliance on self-service options, leading to mixed satisfaction levels. Third-party support is often used, especially outside direct regions. Overall, paid subscriptions experience better support services compared to free versions.

Deployment

Google Workspace's initial setup is generally straightforward and simple, particularly for those with prior IT experience. Users appreciated its cloud-based, web-driven deployment, requiring minimal local installation. Some noted complexities if migrating from other providers or lacking technical experience. Assistance is available through online resources and vendors. In most cases, it takes a few hours to a few days for deployment, with the time varying by organization size and complexity.

Scalability

Google Workspace is highly scalable, accommodating from small companies to large enterprises seamlessly. Users report it grows alongside their needs, adding users and storage without difficulties. Organizations of varying sizes, from small teams to thousands of users, experience smooth scaling processes with no reported limitations. Googles infrastructure and enterprise-oriented features support this flexibility, ensuring companies can easily expand their usage as they grow, simplifying management tasks, and effectively handling a substantial number of users.

Stability

Google Workspace is recognized for its stability, with most users experiencing reliable performance and minimal downtime. While some note occasional issues when integrating with Outlook, such instances are infrequent. Many rate its stability highly, praising its lack of bugs, crashes, and freezes. Additionally, most agree that it outperforms similar services in terms of reliability and uptime, often attributing issues to external factors like internet connections rather than Google Workspace itself. Performance and accessibility remain high.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Google Workspace Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Educational Organization

Financial Services Firm

Comms Service Provider

University

Manufacturing Company

Government

Healthcare Company

Retailer

Media Company

Real Estate/Law Firm

Hospitality Company

Insurance Company

Energy/Utilities Company

Non Profit

Construction Company

Legal Firm

Performing Arts

Wholesaler/Distributor

Outsourcing Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Marketing Services Firm

Aerospace/Defense Firm

Logistics Company

Consumer Goods Company

Compare Google Workspace with alternative products

Learn more about Google Workspace

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google Workspace was previously known as G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault.

Google Workspace customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.