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Google Workspace pros and cons

Vendor: Google

4.1 out of 5

105 reviews
95% willing to recommend

Pros & Cons summary

Google Workspace provides an integrated environment featuring Google Docs, Sheets, Gmail, and Calendar for seamless collaboration and document sharing. Accessible from any device, it boosts productivity and offers scalability for businesses of all sizes. Though it ensures powerful email management and strong security, it faces compatibility issues with Microsoft Office and lacks some advanced features like macros and meeting capabilities compared to competitors, challenging its cost-effectiveness for certain business needs.

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Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Google Workspace offers seamless collaboration across multiple applications, including Docs, Sheets, and Drive, enhancing work efficiency and productivity.

Users benefit from significant cost savings in IT expenditure while enjoying a fully integrated business environment with tools like Gmail and Calendar.

The robust security features and privacy policies of Google Workspace ensure organizational data remains secure, with capabilities like multifactor authentication.

Google Workspace provides excellent stability and scalability, supporting over a thousand employees effortlessly and ensuring reliable performance with minimal downtime.

The cloud-based nature of Google Workspace allows for easy document sharing and real-time collaboration without the need for VPN connections, promoting global teamwork.

CONS

There are concerns over security and performance issues, especially when the internet connection is slow or features are compared to Microsoft products.

Google Workspace prices are perceived as high, and the cost structure can be complicated and not justifiable for the value received.

There are limitations in functionality and integration with Microsoft Office applications, such as Excel and PowerPoint, and users often revert back to these tools.

Users experience challenges with conversion issues when importing documents to Google Workspace, leading to formatting discrepancies and loss of functionality.

Google Meet lacks several features compared to competitors like Zoom and Microsoft Teams, especially in recording and hosting larger numbers of participants.

Google Workspace Pros review quotes

Consultant at a tech services company

Jan 27, 2018

There are several online forums and a lot of support materials online.

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content writing manager at Self-employed

May 31, 2018

A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online.

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IT Manager at KEF Holdings Limited

Dec 12, 2018

The most valuable features are the speed at which G Suite Enterprise works.

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Google Workspace

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reviewer1065939

Works

Apr 15, 2019

The security and privacy policies of G Suite make it efficient, and the organizational data is secure.

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ET

Works

Jun 1, 2019

G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.

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Manager at Zeste Informatique

Nov 21, 2019

G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product.

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Lead Consultant at a computer software company with 1,001-5,000 employees

Dec 3, 2019

The Hangouts feature is the most valuable aspect of the solution for us.

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reviewer1348305

Director Of Information Technology at a tech services company with 201-500 employees

Jun 14, 2020

It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time.

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reviewer1357926

IT Manager at a tech services company with 1,001-5,000 employees

Jun 14, 2020

Ability to co-edit and collaborate on content.

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JW

IT Manager at a tech services company with 11-50 employees

Jun 15, 2020

The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot.

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Google Workspace Cons review quotes

Consultant at a tech services company

Jan 27, 2018

Some concerns over security, but there are moves to address this and provide admin tools to secure content and adhere to data protection regulations.

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content writing manager at Self-employed

May 31, 2018

The performance speed could be improved when the internet connection is slow.

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IT Manager at KEF Holdings Limited

Dec 12, 2018

I have had issues with my Google Address Book. I have an address book and it is available to everyone, but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team, but I cannot do so on G Suite.

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Google Workspace

Free Report: Google Workspace Reviews and More

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,768 professionals have used our research since 2012.

reviewer1065939

Works

Apr 15, 2019

It takes a long time to import the data from G Suite into another platform.

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ET

Works

Jun 1, 2019

Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.

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Manager at Zeste Informatique

Nov 21, 2019

If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration.

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Lead Consultant at a computer software company with 1,001-5,000 employees

Dec 3, 2019

The user interface, especially on Google Drive, could be better.

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reviewer1348305

Director Of Information Technology at a tech services company with 201-500 employees

Jun 14, 2020

Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel.

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reviewer1357926

IT Manager at a tech services company with 1,001-5,000 employees

Jun 14, 2020

Not all tools are available in the one facility.

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JW

IT Manager at a tech services company with 11-50 employees

Jun 15, 2020

In the next release, I would like to see more encryption of documents, mail, and things like that. There should be a better way to encrypt mail and documents that are pushed through this system. That would be some improvement or additional features that could be good to have.

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