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Google Workspace pros and cons

Vendor: Google

4.1 out of 5

106 reviews
95% willing to recommend

Pros & Cons summary

Google Workspace facilitates collaboration with real-time editing, supported by Gmail, Google Meet, and Google Drive for productivity. It offers strong security but faces challenges with app compatibility, such as Google Docs and Microsoft Word conversions, and Google Sheets' limited functionality compared to Excel. Google Meet lacks some features of competitors, and the pricing and licensing structure can be challenging for businesses to navigate.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Google Workspace enables seamless collaboration with its real-time editing feature, allowing multiple users to work on documents simultaneously.

Integrated tools like Gmail, Google Meet, and Google Drive enhance productivity and communication across teams globally.

Provides strong security and privacy policies to ensure organizational data remains secure.

Google Workspace is cost-effective, reducing IT expenses and freeing up resources for other business areas like sales and marketing.

Ease of use and stability make Google Workspace a reliable choice for businesses seeking efficient communication and collaboration solutions.

CONS

Some users have experienced issues with converting Google Docs to Microsoft Word and vice versa, as formatting may not be preserved.

Google Meet lacks certain features compared to Zoom and Microsoft Teams, such as recording capabilities and improved file sharing.

Google Workspace integration with Microsoft Office, especially Outlook, could be improved, as some issues have been reported with authentication and compatibility.

Google Sheets is less functional compared to Excel, lacking features like macros and cross-file links, which can affect productivity.

There are concerns regarding the pricing and complicated licensing structure of Google Workspace, making it difficult for some businesses to justify the cost.

Google Workspace Pros review quotes

Consultant at a tech services company

Jan 27, 2018

There are several online forums and a lot of support materials online.

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content writing manager at Self-employed

May 31, 2018

A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online.

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IT Manager at KEF Holdings Limited

Dec 12, 2018

The most valuable features are the speed at which G Suite Enterprise works.

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Google Workspace

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reviewer1065939

Works

Apr 15, 2019

The security and privacy policies of G Suite make it efficient, and the organizational data is secure.

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ET

Works

Jun 1, 2019

G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.

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Manager at Zeste Informatique

Nov 21, 2019

G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product.

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Lead Consultant at a computer software company with 1,001-5,000 employees

Dec 3, 2019

The Hangouts feature is the most valuable aspect of the solution for us.

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reviewer1348305

Director Of Information Technology at a tech services company with 201-500 employees

Jun 14, 2020

It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time.

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reviewer1357926

IT Manager at a tech services company with 1,001-5,000 employees

Jun 14, 2020

Ability to co-edit and collaborate on content.

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JW

IT Manager at a tech services company with 11-50 employees

Jun 15, 2020

The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot.

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Google Workspace Cons review quotes

Consultant at a tech services company

Jan 27, 2018

Some concerns over security, but there are moves to address this and provide admin tools to secure content and adhere to data protection regulations.

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content writing manager at Self-employed

May 31, 2018

The performance speed could be improved when the internet connection is slow.

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IT Manager at KEF Holdings Limited

Dec 12, 2018

I have had issues with my Google Address Book. I have an address book and it is available to everyone, but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team, but I cannot do so on G Suite.

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Google Workspace

Free Report: Google Workspace Reviews and More

Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

883,760 professionals have used our research since 2012.

reviewer1065939

Works

Apr 15, 2019

It takes a long time to import the data from G Suite into another platform.

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ET

Works

Jun 1, 2019

Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.

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Manager at Zeste Informatique

Nov 21, 2019

If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration.

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Lead Consultant at a computer software company with 1,001-5,000 employees

Dec 3, 2019

The user interface, especially on Google Drive, could be better.

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reviewer1348305

Director Of Information Technology at a tech services company with 201-500 employees

Jun 14, 2020

Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel.

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reviewer1357926

IT Manager at a tech services company with 1,001-5,000 employees

Jun 14, 2020

Not all tools are available in the one facility.

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JW

IT Manager at a tech services company with 11-50 employees

Jun 15, 2020

In the next release, I would like to see more encryption of documents, mail, and things like that. There should be a better way to encrypt mail and documents that are pushed through this system. That would be some improvement or additional features that could be good to have.

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