Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and IceWarp compete in the productivity and collaboration tools category. Google Workspace has the upper hand with superior document collaboration and wider platform integration.

Features: Google Workspace offers a comprehensive suite including Gmail, Calendar, and Drive, which enhances collaboration. It integrates well with Android and Google Chrome, providing multi-factor authentication and scalability for small businesses. IceWarp offers cost-effective cross-platform communication solutions, excels in chat and email management, and provides integration with Outlook Sync, yet its document collaboration tools are not as robust as Google Workspace's.

Room for Improvement: Google Workspace faces challenges integrating into traditional email clients, slow performance, and interoperability issues with Microsoft Office; users have also raised concerns about pricing, security, storage limits, and offline capability. IceWarp needs to enhance security, improve technical support, integrate better with mobile platforms, and refine its user management and documentation systems.

Ease of Deployment and Customer Service: Google Workspace's public cloud setup is user-friendly, well-supported through forums and emails, but lacks direct personal support and is sometimes considered average. IceWarp can be deployed in hybrid and private clouds; however, its documentation is complicated and requires user familiarity, and its customer support speed and accessibility need improvement.

Pricing and ROI: Google Workspace offers various pricing plans but is seen as expensive, though it provides a good ROI through streamlined operations and productivity. IceWarp is recognized for competitive pricing, offering good value for storage and features but may lag behind in service quality compared to Google Workspace and Microsoft 365.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: June 2025).

Google Workspace vs. IceWarp

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (4th), Content Collaboration Platforms (4th)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Email Applications category, the mindshare of Google Workspace is 22.1%, down from 24.3% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found the solution to be pretty stable."

"The most valuable feature of Google Workspace is the sheets and documents."

"The most valuable feature of Google Workspace is its ease of use and stability."

"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."

"The initial setup is very easy."

"G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade."

"The initial setup is easy because it's all pre-configured."

"The valuable features of this solution are ease of use, performance is great, and collaboration. It is very easy to share and joins documents."

More Google Workspace pros

"It's scalable and stable."

"The solution's voice services work well for our company."

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

"IceWarp has multiple applications that are easy to use for many people."

"The solution has a very good log-in to the UI when compared to other solutions."

"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."

"The groupware module is the most valuable feature."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

More IceWarp pros

Cons

"The user interface, especially on Google Drive, could be better."

"Not all tools are available in the one facility."

"Integration with Microsoft Outlook could be improved. The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication."

"We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."

"With the Internet of Things, a platform that integrates well with others would be even better."

"The solution needs to be more user-friendly and improve its tools and features."

"I found that there is no desktop application for this solution, and that's a major fault of this application."

"And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."

More Google Workspace cons

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"The solution needs improvements in security, particularly regarding document management."

More IceWarp cons

Pricing and Cost Advice

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our local host and/or other hosting companies that are available on the market, but it is worth it."

"We normally purchase the license on a yearly basis."

"There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."

"We pay a monthly subscription for the use of this solution."

"It's low in cost as compared to Office 365. There is an annual licensing cost."

More Google Workspace pricing and cost advice

"Pricing and licensing is very competitive and in some cases, cheap."

"It is definitely one of the lowest price solutions."

"Our licensing is on a yearly basis. There were no additional costs."

"There are various licensing plans available based on geographic zone."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"The solution is priced well."

"I would rate the pricing and eight out of ten."

"The license is based on the number of users."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Educational Organization

Financial Services Firm

Comms Service Provider

Computer Software Company

18%

Comms Service Provider

11%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Product Reports

Google Workspace

Download Google Workspace product report

Download IceWarp product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp