Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and IceWarp compete in the productivity and collaboration tools category. Google Workspace has the upper hand with superior document collaboration and wider platform integration.

Features: Google Workspace offers a comprehensive suite including Gmail, Calendar, and Drive, which enhances collaboration. It integrates well with Android and Google Chrome, providing multi-factor authentication and scalability for small businesses. IceWarp offers cost-effective cross-platform communication solutions, excels in chat and email management, and provides integration with Outlook Sync, yet its document collaboration tools are not as robust as Google Workspace's.

Room for Improvement: Google Workspace faces challenges integrating into traditional email clients, slow performance, and interoperability issues with Microsoft Office; users have also raised concerns about pricing, security, storage limits, and offline capability. IceWarp needs to enhance security, improve technical support, integrate better with mobile platforms, and refine its user management and documentation systems.

Ease of Deployment and Customer Service: Google Workspace's public cloud setup is user-friendly, well-supported through forums and emails, but lacks direct personal support and is sometimes considered average. IceWarp can be deployed in hybrid and private clouds; however, its documentation is complicated and requires user familiarity, and its customer support speed and accessibility need improvement.

Pricing and ROI: Google Workspace offers various pricing plans but is seen as expensive, though it provides a good ROI through streamlined operations and productivity. IceWarp is recognized for competitive pricing, offering good value for storage and features but may lag behind in service quality compared to Google Workspace and Microsoft 365.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: April 2025).

Google Workspace vs. IceWarp

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (2nd)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."

"It's easy to use."

"It has saved us money."

"There are several online forums and a lot of support materials online."

"Good performance, even on relatively slow connections; no local apps required."

"What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."

"G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product."

"The valuable features include the email service, email updates, and Google Drive."

More Google Workspace pros

"Its price is the most valuable. It is definitely one of the lowest price solutions."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"An effective, functional, very good tool for controlling resources."

"It has great communication capabilities for team chatting and web conferences."

"The groupware module is the most valuable feature."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"IceWarp has multiple applications that are easy to use for many people."

"It's scalable and stable."

More IceWarp pros

Cons

"I found that there is no desktop application for this solution, and that's a major fault of this application."

"There's a bit of a learning curve."

"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

"For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit."

"What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

"The meeting platform of Google Workspace has room for improvement."

"G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

More Google Workspace cons

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

More IceWarp cons

Pricing and Cost Advice

"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."

"It's low in cost as compared to Office 365. There is an annual licensing cost."

"Approximately $6 per user, per month."

"We normally purchase the license on a yearly basis."

"2,500 Rupees per month per user."

"The pricing of Google Workspace, so far, has been reasonable."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"The pricing is comparable, it's pretty decent."

More Google Workspace pricing and cost advice

"The solution is inexpensive which is its main benefit."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"Costs far less than other solutions."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"There are various licensing plans available based on geographic zone."

"Our licensing is on a yearly basis. There were no additional costs."

"The license is based on the number of users."

"It is definitely one of the lowest price solutions."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

18%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Product Reports

Google Workspace

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Download IceWarp product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon

Google Workspace vs. IceWarp