Google Workspace vs Microsoft 365 Business comparison

Google and Microsoft are both solutions in the Content Collaboration Platforms category. Google is ranked #4 with an average rating of 8.2, while Microsoft is ranked #11 with an average rating of 8.3. Google holds a 9.8% mindshare in CCP, compared to Microsoft’s 2.1% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 97% of Microsoft users who would recommend it.

Google Workspace

Read 104 Google Workspace reviews

6,650 Views
1,131 Comparison Views

95% willing to recommend

Microsoft 365 Business

Read 246 Microsoft 365 Business reviews

1,850 Views
611 Comparison Views

97% willing to recommend

Google Workspace

Microsoft 365 Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 19, 2025

Google Workspace and Microsoft 365 Business are competitive suite offerings for businesses, providing distinct advantages in productivity software. Google Workspace excels in flexibility and collaboration, whereas Microsoft 365 Business offers more comprehensive office applications and desktop integration.

Features: Google Workspace is known for its scalable and affordable Gmail for Business, quick employee training, and seamless integration with Outlook and mobile devices. It offers robust tools like Drive, Calendar, and Google Meet for collaboration and document sharing. Microsoft 365 Business provides a wide-ranging suite of office applications such as Word, Excel, and PowerPoint, alongside strong email and calendar management, offline capabilities, and integration within the Microsoft ecosystem.

Room for Improvement: Google Workspace could enhance its offline capabilities, improve Google Meet functionalities, spam filtering, and tighten integration with traditional email clients like Outlook. Pricing and customer support are also areas for improvement. For Microsoft 365 Business, user interface enhancements, flexible pricing, improved technical support, and better integration with third-party apps and mobile devices could add significant value.

Ease of Deployment and Customer Service: Both solutions primarily use the Public Cloud for deployment. Google Workspace allows a fast setup with instant access to tools like Gmail and Drive, although customer service quality can vary. Microsoft 365 Business supports Public and Hybrid Cloud deployment, favors strong technical support, but might present a steep learning curve for setup due to its comprehensive service offerings.

Pricing and ROI: Google Workspace offers competitive pricing with various tiers and discounts for specific sectors, considered to provide strong ROI through seamless collaboration and integrated tools. Microsoft 365 Business is perceived as more expensive but is viewed as highly valuable for its comprehensive application access and integration within the Microsoft ecosystem, making it appealing to large organizations despite potential cost concerns for smaller businesses.

To learn more, read our detailed Google Workspace vs. Microsoft 365 Business Report (Updated: September 2025).

Buyer's Guide

Google Workspace vs. Microsoft 365 Business

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

Google Workspace boosts productivity and efficiency with integration and collaboration features, despite potentially high costs.

Sentiment score

7.8

Microsoft 365 Business enhances productivity and efficiency by reducing costs, improving communication, and offering scalable, secure cloud solutions.

No quotes available

For more quotes and insights, download the Google Workspace report

It also provides good security and the ability for normal users to create simple applications without needing developers.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Customer Service

Sentiment score

5.1

Google Workspace offers varied customer service; users appreciate fast responses but face challenges with technical support and direct assistance.

Sentiment score

4.5

Microsoft 365 Business support is generally reliable, with users praising knowledgeability and responsiveness despite some improvement needs in response times.

In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

With Gemini, I was charged for a year without receiving any guidance on its usage.

Suresh-Kumaresan

Principal Consultant at Wipro Limited

For more quotes and insights, download the Google Workspace report

We have had good support from Microsoft, with responsive and well-trained staff who are very polite.

Luca Turco

ICT Manager at Calzavara S.p.A

It would be beneficial if Microsoft had more expert customer support staff.

Luan Dao

Project Manager at Protonmail

I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.

reviewer2587098

asc at a educational organization with 51-200 employees

For more quotes and insights, download the Microsoft 365 Business report

Scalability Issues

Sentiment score

7.3

Google Workspace is praised for its scalability, flexibility, and integration, despite minor resource limitations and licensing concerns.

Sentiment score

7.6

Microsoft 365 Business is scalable with easy deployment and adaptability, though growth may increase costs and present capacity issues.

It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

No quotes available

For more quotes and insights, download the Microsoft 365 Business report

Stability Issues

Sentiment score

7.8

Google Workspace is praised for reliability and stability, despite occasional Outlook integration issues and internet-related performance hitches.

Sentiment score

7.9

Microsoft 365 Business is praised for stability and reliability, with occasional minor issues in Teams and Excel.

The stability of Google Workspace is excellent and very solid.

Suresh-Kumaresan

Principal Consultant at Wipro Limited

This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

The only issue is collaboration with Outlook, where I am having a bit of a problem.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

For more quotes and insights, download the Google Workspace report

It works properly, and I have never needed to contact support.

Manikumar David

IT Manager at R K Khanna and Associates

The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.

CharlesBrewer

Managing Director at NaMax Limited

The stability of Microsoft 365 Business is rated nine out of ten.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Room For Improvement

Google Workspace faces performance, usability, and integration issues, needing improvements in functionality, security, and productivity tools.

Microsoft 365 Business needs enhancements in security, pricing, integration, user interface, scalability, support, updates, and training resources.

The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

For more quotes and insights, download the Google Workspace report

The comprehensive nature of the solution justifies the cost.

Luca Turco

ICT Manager at Calzavara S.p.A

Providing Power BI for a lower package, such as e3, would be beneficial.

Luan Dao

Project Manager at Protonmail

Microsoft has very poor security, and Defender is ineffective.

CharlesBrewer

Managing Director at NaMax Limited

For more quotes and insights, download the Microsoft 365 Business report

Setup Cost

Google Workspace pricing ranges from $8-$15 per user, seen as reasonable but sometimes costly, with licensing complexity concerns.

Microsoft 365 Business offers flexible licensing and valuable features, starting at $6, though pricing complexity and expense are concerns.

The current cost is approximately seven to ten euros per user per month.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

For more quotes and insights, download the Google Workspace report

Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.

CharlesBrewer

Managing Director at NaMax Limited

The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.

Luca Turco

ICT Manager at Calzavara S.p.A

It could be more affordable.

Luan Dao

Project Manager at Protonmail

For more quotes and insights, download the Microsoft 365 Business report

Valuable Features

Google Workspace offers seamless integration, collaboration, security, multi-device access, and affordability with tools like Gmail, Drive, and Meet.

Microsoft 365 Business enhances productivity with seamless tools, real-time collaboration, and efficient global file sharing through a subscription model.

The valuable features include the email service, email updates, and Google Drive.

Sunil-Nair

IT Manager at Universal Carpets & Rugs

These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.

Ovidiu Vasu

Technical Manager IT Development at Sostenia

For more quotes and insights, download the Google Workspace report

Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.

reviewer2587098

asc at a educational organization with 51-200 employees

When working with data, I am easily able to share among team members through Microsoft Teams.

Manikumar David

IT Manager at R K Khanna and Associates

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.

Luca Turco

ICT Manager at Calzavara S.p.A

For more quotes and insights, download the Microsoft 365 Business report

Categories and Ranking

Google Workspace

Ranking in Content Collaboration Platforms

4th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

104

Ranking in other categories

Email Applications (1st), Wireless Email (1st), Cloud Storage (8th)

Microsoft 365 Business

Ranking in Content Collaboration Platforms

11th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

246

Ranking in other categories

Mobile Device Management (MDM) (2nd)

Mindshare comparison

As of October 2025, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 9.8%, up from 5.6% compared to the previous year. The mindshare of Microsoft 365 Business is 2.1%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms Market Share Distribution
Product	Market Share (%)
Google Workspace	9.8%
Microsoft 365 Business	2.1%
Other	88.1%

Content Collaboration Platforms

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

CharlesBrewer

Managing Director at NaMax Limited

Price and reliability need improvement while general tasks are streamlined

The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.

Read full review

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872,655 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

10%

Manufacturing Company

Comms Service Provider

Performing Arts

15%

Computer Software Company

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	64
Midsize Enterprise	13
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	111
Midsize Enterprise	44
Large Enterprise	100

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

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What needs improvement with Google Workspace?

I don't see many areas of Google Workspace that could be improved or enhanced because everything I have been using has been effective. Regarding the user interface, when calling a member in the org...

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What do you like most about Microsoft 365 Business?

The product's initial setup phase was straightforward.

See all answers

What is your experience regarding pricing and costs for Microsoft 365 Business?

I have no idea about the pricing of Microsoft 365 Business, since I'm not the party concerned.

See all answers

What needs improvement with Microsoft 365 Business?

I don't have knowledge about the benefits of Advanced Threat Protection within Microsoft 365 Business, such as the Defender, because I think we don't have that. Currently, I can't think of anything...

See all answers

Comparisons

Amazon WorkMail vs Google Workspace

Compared 22% of the time

Microsoft Exchange Online vs Google Workspace

Compared 17% of the time

Office 365 vs Google Workspace

Compared 17% of the time

ProtonMail vs Google Workspace

Compared 10% of the time

Microsoft Exchange vs Google Workspace

Compared 4% of the time

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Jamf Pro vs Microsoft 365 Business

Compared 13% of the time

ManageEngine Endpoint Central vs Microsoft 365 Business

Compared 10% of the time

Dropbox Business - Enterprise vs Microsoft 365 Business

Compared 10% of the time

NICE CXone vs Microsoft 365 Business

Compared 9% of the time

Microsoft Intune vs Microsoft 365 Business

Compared 9% of the time

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Product Reports

Buyer's Guide

Google Workspace

October 2025

Download Google Workspace product report

Buyer's Guide

Microsoft 365 Business

October 2025

Download Microsoft 365 Business product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.

Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.

What are the key features of Microsoft 365 Business?

Seamless Collaboration: Facilitates teamwork through integrated apps like Teams, allowing real-time collaboration and communication.
Cloud Accessibility: Ensures access across devices, supporting remote work with cloud-based features.
Integration: Provides comprehensive application bundles including Word, Excel, and PowerPoint for consistent data and file management.
Automatic Updates: Delivers regular updates without manual intervention, keeping tools current and secure.
Enhanced Productivity Tools: Features like OneNote and Power BI help streamline tasks and manage information effectively.

What benefits do users gain from Microsoft 365 Business?

Improved Communication: Through tools like Teams and Outlook, promoting effective dialogue within organizations.
Increased Productivity: Quick document sharing and editing enhance efficiency and output.
Flexible Access: Employees can work remotely or onsite with ease, ensuring continuity and adaptability.
Comprehensive Data Management: Centralized and streamlined, ensuring quick access and organization of files.
Support for Collaboration: Facilitates seamless project management with integration across Microsoft Suite components.

Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.

Microsoft

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

Buyer's Guide

Google Workspace vs. Microsoft 365 Business

September 2025

Free Report: Google Workspace vs. Microsoft 365 Business

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