We compared Google Workspace and Microsoft 365 Business based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Users generally find the initial setup for both Google Workspace and Microsoft 365 Business to be easy and straightforward. Google Workspace is a cloud-based solution that does not require installation, while Microsoft 365 Business can be installed with just one click and takes less than 40 minutes. However, some users find Google Workspace setup to be slightly more complicated compared to platforms like Outlook. On the other hand, Microsoft 365 Business users appreciate the advantage of having the necessary skills or IT department to handle the implementation.
Google Workspace is highly regarded for its user-friendly interface, smooth collaboration, and seamless integration across its components. Users appreciate its stability, scalability, security features, and video capabilities. Conversely, Microsoft 365 Business is praised for its ease of use, stability, cloud-based accessibility, collaboration tools, and integration with various Microsoft products.
Both Google Workspace and Microsoft 365 Business have areas that require improvement. Google Workspace needs to address pricing concerns, resolve email quota issues, enhance functionality in Google Meet, simplify administration and user interface. On the other hand, Microsoft 365 Business should focus on improving seamless integration with Macs, scalability and stability, service management, and offering more affordable pricing.
The cost of setting up Google Workspace can differ based on individual situations and comparisons to alternative options. Some users find it reasonably priced, while others find it expensive and inflexible. In contrast, Microsoft 365 Business pricing is viewed as competitive, although some users think it could be lower. In general, both products have distinct pricing structures and levels of affordability.
Google Workspace users have reported positive outcomes in terms of ROI, such as time savings, decreased support expenses, and enhanced productivity. Despite some users finding it expensive, they consider it a valuable investment. Conversely, Microsoft 365 Business has proven to be cost-effective by eliminating the requirement for infrastructure and physical servers. Additionally, it offers ROI through simplified compliance policy management.
The opinions on customer service and support for Google Workspace and Microsoft 365 Business vary. Some users find Google Workspace's customer service average or satisfactory, while others think it needs improvement. Similarly, Microsoft 365 Business receives mixed reviews, with some users finding the basic support lacking and others having positive experiences with responsive and helpful support.
Comparison Results
Google and Microsoft 365 Business have their own strengths and weaknesses. Google Workspace is praised for its user-friendly setup, intuitive interface, collaboration capabilities, and security features. However, it faces criticism for its pricing, limited functionality in Google Meet, complicated administration, and compatibility issues. On the other hand, Microsoft 365 Business is commended for its ease of use, stability, cloud-based nature, and integration with other Microsoft products. Areas for improvement include Mac integration, pricing, support, security features, and user-friendliness. In summary, Google Workspace excels in collaboration and simplicity, while Microsoft 365 Business offers comprehensive solutions and ease of use.
"The Hangouts feature is the most valuable aspect of the solution for us."
"personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
"It's stable. There isn't really any downtime."
"What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."
"We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
"The product can scale easily."
"We find Google Drive and mail useful for our services."
"Everything is synchronized across every single device you use to access G Suite. That is why we like it."
"Since the pandemic hit us, it has helped a lot with the need to work remotely. We can share live files, work on the same document, we can live chat, and even create multiple channels within Teams where the files can be shared and worked on by specific users."
"It is an excellent and powerful program."
"We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
"The solution is quite friendly."
"Great accessibility and file storage."
"When trying to compare other products there are not a lot of product that can even compare with the functionality."
"Its flexibility is most valuable. It provides flexibility and a dynamic approach. It is not limited by a physical location, and it can be run on different devices from different locations."
"The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software."
"The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."
"Expensive with a complicated licensing structure."
"Not all tools are available in the one facility."
"The product could improve the number of participants allowed in a meeting and the strength of the meetings."
"Some concerns over security, but there are moves to address this and provide admin tools to secure content and adhere to data protection regulations."
"There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution."
"The performance speed could be improved when the internet connection is slow."
"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."
"The only thing that I don't like about it is the price. Its price should be improved."
"The solution could be a bit more mobile-friendly."
"We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."
"There is potential for it to offer even more features such as compliance reporting and device management."
"The only problem with 365 nowadays is that it expires."
"The user interface could be a bit better."
"Microsoft 365 Business could improve by having better integration with other platforms."
"It would be better if Microsoft supported more integrations."
Google Workspace is ranked 5th in Content Collaboration Platforms with 92 reviews while Microsoft 365 Business is ranked 8th in Content Collaboration Platforms with 240 reviews. Google Workspace is rated 8.2, while Microsoft 365 Business is rated 8.4. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, IceWarp, Google Cloud Storage and Zoho Mail, whereas Microsoft 365 Business is most compared with Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot, Datto Workplace and Jamf Pro. See our Google Workspace vs. Microsoft 365 Business report.
See our list of best Content Collaboration Platforms vendors.
We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
