Google Workspace vs Microsoft Exchange Online comparison

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6,755 views|5,958 comparisons
95% willing to recommend
Microsoft Logo
5,567 views|4,067 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Mar 6, 2024

We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.

Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.

Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.

Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.

Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.

Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.

The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.

To learn more, read our detailed Google Workspace vs. Microsoft Exchange Online Report (Updated: May 2024).
772,422 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's stable. There isn't really any downtime.""The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version.""The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it.""It's more open than Microsoft and easy to use.""Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc.""The most valuable feature of Google Workspace is its ease of use and stability.""Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing.""The solution is very stable."

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"Microsoft Exchange Online's resiliency is its most valuable feature.""The solution generally works well. We can send and receive emails just fine.""It's easy to use and there is more integration.""Intuitive and easy to use.""All of the features are beneficial, but the scheduling feature is particularly useful.""I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details.""The most valuable feature is being able to assign an individual a task.""The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution."

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Cons
"The performance speed could be improved when the internet connection is slow.""The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged.""Less customizations than there used to be.""The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall.""In Google Meet, there is no feature for recording a meeting. It should have a feature for recording.""Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.""The solution needs to be more user-friendly and improve its tools and features.""Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."

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"The solution could improve by making the user interface better.""The solution is expensive.""The interface is a bit confusing.""There is an annual enterprise subscription could improve by having more features.""The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags.""I would like to make the solution more user-friendly.""Functionality wise, I can't really say it's improved from Exchange Online, I think it's not so much change on-premise. It's about the same. Other than that, it's the extra features that make a difference, really""The solution should have more integration with other platforms."

More Microsoft Exchange Online Cons →

Pricing and Cost Advice
  • "G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."
  • "Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."
  • "Traffic management tools may be required for larger setups and should be included in any pricing calculations."
  • "There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."
  • "There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."
  • "We receive value for the price that we pay."
  • "The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
  • "The price per client within the business is too high."
  • More Google Workspace Pricing and Cost Advice →

  • "I have no opinion."
  • "Initially, we had issues with the licensing agreement, but we worked it out with Microsoft."
  • "It is a reasonable solution."
  • "In my opinion, the online license is the best one we have. It is a bundle that we have from Microsoft. It is a bit high in price."
  • "I think it's just awesome. There's no argument about how much value you get on the per user, for user expenditure. It's really great, I don't have any issues with it. I think it's excellent."
  • "The price is a bit high. It is especially expensive in the Indian market."
  • "We have a license per user scenario."
  • "The pricing is a bit more expensive than other solutions."
  • More Microsoft Exchange Online Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
    Top Answer:The cost is distributed among the hospitals. We pay annually. We receive corporate discounts. The pricing is reasonable.
    Top Answer:The solution could improve in a variety of ways, including: 1. If you don't have internet access then only you can access the end-to-end functionalities of the tool otherwise only limited… more »
    Top Answer:The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track… more »
    Top Answer:Microsoft Exchange Online is very expensive. While it might seem a bit expensive, the benefits outweigh the cost for us. We wouldn't consider changing unless absolutely necessary. We pay yearly. It's… more »
    Top Answer:The price could be an area of concern for many, but I do feel I'm getting value for what I'm paying for.
    Ranking
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    5,958
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    Average Words per Review
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    Rating
    8.1
    2nd
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    Comparisons
    Also Known As
    G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
    Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
    Learn More
    Overview

    Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

    As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

    Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
    Sample Customers
    There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
    Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
    Top Industries
    REVIEWERS
    Computer Software Company30%
    Manufacturing Company13%
    University8%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm7%
    Government7%
    Comms Service Provider6%
    REVIEWERS
    Manufacturing Company14%
    Computer Software Company12%
    Government10%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government9%
    Comms Service Provider8%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business62%
    Midsize Enterprise13%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise51%
    REVIEWERS
    Small Business40%
    Midsize Enterprise15%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise49%
    Buyer's Guide
    Google Workspace vs. Microsoft Exchange Online
    May 2024
    Find out what your peers are saying about Google Workspace vs. Microsoft Exchange Online and other solutions. Updated: May 2024.
    772,422 professionals have used our research since 2012.

    Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, ProtonMail, Google Cloud Storage and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.

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    We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.