Amazon WorkMail Reviews

Name: Amazon WorkMail
Brand: Amazon Web Services (AWS)
Rating: 4.2 (13 reviews)

4.2 out of 5

13 reviews
85% willing to recommend

What is Amazon WorkMail?

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

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Amazon WorkMail is the #2 ranked solution in top Cloud Email solutions and #4 ranked solution in top Email Applications. PeerSpot users give Amazon WorkMail an average rating of 8.4 out of 10. Amazon WorkMail is most commonly compared to Google Workspace: Amazon WorkMail vs Google Workspace. Amazon WorkMail is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 861,490 peers since 2012

Featured Amazon WorkMail reviews

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.

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Michael Olayemi

Senior Software Engineer at Checkit

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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Mahender Nirwan

Software developer at TAIGLE LLC

WorkMail is not available in all AWS services. I'm not sure if it's available everywhere now, but I'm from India, and WorkMail was not available in India. I had to create a setup in Ireland. That was a limitation because I was trying to get a WorkMail account while being in the India region. The support team was working with us at that time. I think it is supported now, but there might still be a few regions where it's not supported. The deployment takes wo to three days at large. Again, there's documentation. You can read it. It's cloud-based.

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Amazon WorkMail mindshare

Product category:

As of July 2025, the mindshare of Amazon WorkMail in the Cloud Email category stands at 7.3%, down from 12.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Email

PeerResearch reports based on Amazon WorkMail reviews

Type	Title	Date
Category	Cloud Email	Jul 13, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 13, 2025	Download
Comparison	Amazon WorkMail vs MailChimp	Jul 13, 2025	Download
Comparison	Amazon WorkMail vs SendGrid	Jul 13, 2025	Download
Comparison	Amazon WorkMail vs Zoho Campaigns	Jul 13, 2025	Download

Title	Rating	Mindshare	Recommending
Google Workspace	4.1	N/A	95%	102 interviews Add to research
Microsoft Exchange Online	4.3	N/A	96%	90 interviews Add to research

Valuable Features

Amazon WorkMail's most valuable features include seamless integration with AWS services, scalability, and ease of configuration. It offers robust security with encryption and authentication, user-friendly management, and effective organization categorization. The platform's high email deliverability and tracking capabilities improve efficiency, while its managed nature ensures reliability and operational ease without constant oversight. The service's use of machine learning enhances email deliverability, boosting trust, and its pay-as-you-go pricing model helps manage costs effectively.

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."
"It is very stable. I haven't faced any issues."
"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

Room for Improvement

Amazon WorkMail requires enhancements in user interface, real-time email retrieval, cross-regional support, scalability, and analytics integration. Users desire advanced spam filtering, email scheduling, and personalization features. They find the verification process slow and need improved technical support. Price concerns persist and SES production rules need relaxation. Integration with Gmail and better regional availability is sought. Enhanced backup solutions, A/B testing capabilities, and email success tracking are also requested.

"Amazon WorkMail's user interface could be more intuitive and user-friendly."
"WorkMail is not available in all the regions."
"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

ROI

Users reported significant cost reductions using Amazon WorkMail and noted expected ROI improvements due to enhanced internal communication. The scalability and stability of SES and WorkMail are highly valued, especially for sending crucial notifications without concerns over server reliability. Being a SaaS service, the subscription model is praised for maintaining low expenses.

Pricing

Enterprise buyers express mixed reactions regarding Amazon WorkMail pricing. Some find it expensive, comparable to Microsoft Office, which includes additional productivity tools. Others appreciate its affordability, citing a great free tier and reasonable costs beyond the free usage. Users note the per-user license can be costly, yet startups benefit from its free message allowances. Pricing ratings vary from one to six out of ten, reflecting diverse perceptions among different users and organizations.

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
"It's very cheap. The cheapest among all the services available."
"The solution should improve its price."

Popular Use Cases

Amazon WorkMail is primarily used for sending emails, including transactional and marketing communication. Organizations utilize it for automated responses, custom notifications, and email broadcasts through CRM systems. It integrates with AWS services for tasks like server automation based on email triggers. WorkMail also supports procurement updates and email account creation integrated with email clients like Gmail and Outlook. Businesses leverage it for efficiently managing high email volumes and ensuring reliable communication to customers and team members.

Service and Support

Amazon WorkMail customer service is considered prompt and friendly. Technical support ranges from helpful to needing improvement, with some users finding it difficult to get real-time assistance. Some experience seamless interactions, while others note a decline in support quality, citing a reliance on written guides rather than direct help. Users report variability in support effectiveness across different situations, often depending on specific needs and the complexity of their issues.

Deployment

Users find Amazon WorkMail's initial setup primarily straightforward and quick. Many rate it highly for ease, noting minimal resource requirements. Access to an AWS account simplifies the setup. While some users experience moderate complexity, others mention region-related availability issues, especially when needing to configure in a different location. Tutorials and support are valuable for those unfamiliar with the process. Sessions usually take 30 minutes to a few hours, depending on configuration needs.

Scalability

Amazon WorkMail is frequently noted for its scalability, with users describing it as highly scalable. Many rate its scalability highly, often a nine or ten. WorkMail supports organizations of various sizes, from small teams to millions of users. Some mention transferring due to cost, not scalability. Users frequently send tens of thousands of emails without issues. The scalability aligns with other AWS services, ensuring reliability for daily tasks and large-scale operations.

Stability

Users consistently describe Amazon WorkMail as stable, giving it top ratings and noting no issues with stability or availability. It handles tasks like sending thousands of emails daily without problems. Users rate its stability a nine or ten out of ten, indicating confidence in its performance. For small and medium usage, it remains highly reliable, with no bugs encountered. Amazon SES is also highlighted as stable, further underscoring reliability for users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Amazon WorkMail Buyer's Guide for additional reliable information.