Box Reviews

Vendor: Box

4.2 out of 5

41 reviews
85% willing to recommend

1,519 followers

What is Box?

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

Get the Box Buyer's Guide and find out what your peers are saying about Box, SharePoint, OpenText Documentum and more!

Box is the #3 ranked solution in top Digital Asset Management solutions, #4 ranked solution in top Document Management Software, #5 ranked solution in top Content Collaboration Platforms, #8 ranked solution in top Enterprise Content Management solutions, and #13 ranked solution in top Cloud Storage solutions. PeerSpot users give Box an average rating of 8.4 out of 10. Box is most commonly compared to SharePoint: Box vs SharePoint. Box is popular among the midsize enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 54% of all views.

Helped 849,686 peers since 2012

Featured Box reviews

Shrikant Pillay

Service Management Consultant at Tata Consultancy

For enterprise users, the data is in a local repository. We use it for files for the end user process. This is a cloud solution. In my current organization, we have over 10,000 people using this solution. I use it very extensively. Users these days are working remotely You can upload your bin,…

Read full review

Parthasarathy Chellapillai

Program Administrator at Flextronics

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

Read full review

reviewer2004534

Regional account manager at a tech services company with 51-200 employees

I don't use a very large amount of space on Box. But I can suppose it is pretty good because if IBM uses it all over the company, the product must be scalable. I use it personally. It is relevant to my company, but there is no company-wide use. When I was at IBM, there were thousands of people that used it.

Read full review

Box mindshare

Product category:

As of May 2025, the mindshare of Box in the Enterprise Content Management category stands at 3.7%, down from 5.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerResearch reports based on Box reviews

Type	Title	Date
Category	Enterprise Content Management	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Box vs SharePoint	May 1, 2025	Download
Comparison	Box vs OpenText Extended ECM	May 1, 2025	Download
Comparison	Box vs OpenText Documentum	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	16.6%	79%	160 interviews Add to research
OpenText Documentum	3.9	12.5%	83%	31 interviews Add to research

Valuable Features

Box offers secure collaboration and sharing anywhere, with seamless Microsoft Office integration and comprehensive security features. Users appreciate its user-friendly interface, mobile access, and support for multi-organizational projects. Version control, metadata features, dynamic content linking, and governance tools enhance functionality. Box Drive improves desktop use, while various permission settings for file sharing and collaboration make it a preferred choice over platforms like SharePoint, offering controlled document access and e-signature capabilities for businesses.

"Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint."
"We can provide controlled access to documents using the product."
"Box is very simple and effective, so I prefer Box."

Room for Improvement

Box requires improvements in search performance, larger file support, and syncing features for non-enterprise users. The interface could be more intuitive and integrations with platforms like Office 365 need expansion. Enhanced security customization, better role-based permissions, and more seamless real-time collaboration are necessary. Users note slow file indexing and challenges with managing data and permissions. Pricing is considered high, and the API is complex. Liquid error: undefined method `first' for nil:NilClass

"Collaborative editing was challenging if multiple people were in a document at once."
"The price must be lowered."
"In future releases, there could be encryption, to have better security."

ROI

Box provided significant time savings through reduced turnaround times. Early indicators suggest a positive outcome. While detailed calculations are pending, risk mitigation related to PII, HIPAA, and FERPA significantly impacts ROI positively. The timeframe associated with Box ROI is 24 months. Substantial returns are achievable, albeit with proprietary considerations. Users reported time savings and efficiency improvements in file storage and retrieval through Box use.

Pricing

Enterprise users find Box pricing competitive, especially when negotiated. Education institutions recommend leveraging Internet2 for better deals, while some suggest subscribing annually to secure discounts. Pricing perceptions vary, with some highlighting the value and feature set they receive, while others note expenses increase with advanced tools. Setup is straightforward, but careful planning of permissions is needed. A business account requires at least three users, with free access for external users, enabling cost-effective collaboration.

"Box's pricing is excellent."
"I have to pay for Box. It could be a little cheaper.On a scale from one to ten, I would give the pricing a five."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."

Popular Use Cases

Users primarily utilize Box for file sharing, document collaboration, and cloud-based storage across various industries. They leverage Box to securely share large files, manage documentation, and enable seamless content access for remote workforces. Box's integration capabilities enhance business operations, including workflow management and e-signature functionality, supporting enterprise-level collaboration. Its security features make it a preferred option for sensitive data management in sectors like finance, ensuring safe communication and information exchange between internal teams and external clients.

Service and Support

Box's customer service is praised for being helpful, attentive, and assigning dedicated success managers, though some think there is room for enhancement. Technical support is perceived as knowledgeable and responsive, though sometimes accessing advanced help can be challenging. Users note timely responses and effective issue resolution, but there are mentions of potential delays in communication. Pricing for support varies based on the package selected. Some rarely require assistance due to the reliability of Box.

Deployment

Users frequently describe Box's initial setup as straightforward and quick. Many mention it takes only minutes to set up, with some needing just under two minutes. They appreciate the simplicity and praise the support team for their assistance. Organizations highlight the importance of planning, especially regarding permission structures, while some note differences with Active Directory. Single sign-on implementation can be challenging, and pricing considerations are advised, especially compared to other options like Google Drive.

Scalability

Box scales effectively, accommodating large numbers of users without major issues. Reports indicate solid performance with numerous active accounts, although administrative functions like reporting can experience challenges at very high user counts. While most don't encounter major drawbacks, some note limitations with processing large file sizes. Generally, companies ranging from small to large can expect consistent performance. The flexibility in subscription options further reinforces Box's scalability, making it suitable for various organizational sizes and needs.

Stability

Box is regarded as very stable with minimal performance issues. Users have rarely encountered outages, and when they have occurred, they were resolved quickly. Core functionality remains reliable, without notable stability problems. Many rate Box highly in terms of stability, often scoring near perfect. Upload speed could use improvement, but connectivity is consistently maintained. Users commend its consistent reliability and security over the years, with no significant data loss incidents.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Box Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

54%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

Healthcare Company

Insurance Company

University

Legal Firm

Real Estate/Law Firm

Construction Company

Retailer

Non Profit

Comms Service Provider

Pharma/Biotech Company

Energy/Utilities Company

Media Company

Hospitality Company

Recreational Facilities/Services Company

Performing Arts

Outsourcing Company

Compare Box with alternative products

Learn more about Box

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc