We had a specific department for information security and the person who handled that is no longer at the company, however, the head of that department was very adamant that at that time Box was the most secure option. He's the one that implemented Box for his department and we continue to use it to stay secure.
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Buyer's Guide
Download the Enterprise Content Management Buyer's Guide including reviews and more. Updated: May 2023
What is Box?
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want.
Since 2005, Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 43 million users and 62,000 businesses--including 59% of the Fortune 500--trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.Box Customers
GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etcBox Video
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Senior Applications Analyst at a real estate/law firm with 5,001-10,000 employees
User-friendly, easy to navigate, and has helpful support
Pros and Cons
- "It is a very user-friendly product."
- "They could integrate better with other platforms."
What is our primary use case?
How has it helped my organization?
I've recently started using it in conjunction with another product that I use, which is Smartsheet. It incorporates very well with that. It's just made it easier to share documents in a secure fashion.
What is most valuable?
It is a very user-friendly product.
The solution is stable.
Technical support and their sales reps are helpful.
For me, it's very easy to navigate whether I'm in my email, whether I'm in my Smartsheet or SLAM. It's just straightforward to navigate throughout so that I can get my documents, make changes and load them back without any complexity.
What needs improvement?
What I get from some of the feedback is they're not sure about the versioning and the downloading, how you download it, and make sure the changes are reflected back in Box. That's more of a training issue rather than a product issue. You have to deal with a bit of a learning curve.
They could integrate better with other platforms.
Buyer's Guide
Enterprise Content Management
May 2023

Find out what your peers are saying about Box, Microsoft, IBM and others in Enterprise Content Management. Updated: May 2023.
708,243 professionals have used our research since 2012.
For how long have I used the solution?
It was mainly used by one department and then spread out over time. Maybe we've had it for five to six years.
What do I think about the stability of the solution?
The solution is stable.
I myself have not noticed any problems, and I haven't heard any problems reported to IT.
There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
I'm not sure, however, it is my understanding that the solution can scale.
We are kind of odd in the fact that we have several different file shares. It's hard to gauge how widely used this particular product is used. Whoever wants to use it, it uses it. It's probably strange for most companies. I would imagine most companies don't do it that way.
How are customer service and support?
It is my understanding that support is good. I haven't had a huge use for the technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We do have Citrix ShareFile. I use Box more than I use ShareFile, however, overall in the company, I'm not sure of what percentage of the company uses ShareFile, and which percentage uses Box. We also have network shares, and that's really where most of the people have done their work.
How was the initial setup?
I'm not sure how it originally was implemented. I'm not sure if it was difficult or easy to implement.
I'm not sure how many people, if any, are needed to maintain the product.
What about the implementation team?
My understanding is the solution was done in-house.
What's my experience with pricing, setup cost, and licensing?
I don't have any information in regards to licensing.
What other advice do I have?
We are a customer and end-user.
We're using the latest version of the solution at this point.
My own preference is to have one system for sharing files so that everybody's on the same page. They do have governance, which we didn't implement. However, it would be important to keep retention consistent.
I did work at one point with the sales rep, and they were very informative. They helped us understand what all the different options we had for different Box products. The governance would also be a really good thing to implement along with just the enterprise version of Box.
I would rate the solution ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Solutions Engineer at Eyland LLC
Setup is simple, considerable return on investment, and technical support is better than their competition
Pros and Cons
- "Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
- "One thing that Box would benefit from is a records management component."
What is our primary use case?
Box is a secure location for non-structured content including documents and PowerPoints. Box comes with its own e-signature capability. It has a very simple workflow capability that allows you to build out certain workflows that you are going to repeat on a regular basis.
Box is very simple, it was designed for anyone who sits in front of a computer to be able to do advanced actions without having to go through any training or any classes. You can put together total workflows for managing inventories or doing marketing campaigns. Anywhere where content is involved, Box can do it.
What is most valuable?
Box has a number one feature, it is very easy to use. Millions of people have free accounts. They are already aware of the user interface, the electronic signature, the metadata and the tagging. The entire experience is not lacking in any way that you would need in a corporate environment.
For how long have I used the solution?
I have been using Box for five years.
What do I think about the stability of the solution?
Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it.
What do I think about the scalability of the solution?
Whether you have one terabyte or two terabytes of data, your performance is going to remain the same. Box has tens of thousands of servers. Their speed for uploads and downloads and performance is standard for everyone. You are not going to get better than the next guy, no matter how big your company grows or how many people you have in your company. It is not going to be slow for any of your customers.
How are customer service and support?
Technical support is better than their competition because I have had experience with both. If you are in a critical situation, and you have the right support contract with them, you will get immediate results. But if you try to go on the cheap side, you might have to wait physically for someone to respond by calling you. So that all depends on what kind of package you buy.
The cost averages around thirty five dollars a month. There are no additional costs on top of that. They house all your data and they use all of their hardware and their equipment, and that is why it is thirty five dollars a month per person. You do not have to buy any of the hardware and you do not have to do anything on the back end.
How was the initial setup?
The initial setup for an organization is under two minutes. And that is even if they go with an unlimited amount of storage. The implementation as far as your governance of the site itself and who's going to have access depends on the size of the organization and how detailed they are. That could take from two to six weeks to iron out the details and then activate it to enterprise. The setup environment with all the securities and encryption, takes about two minutes.
What was our ROI?
Box does have a considerable return on the investment, but not without getting into proprietary.
What's my experience with pricing, setup cost, and licensing?
The setup for Box is very simple it is like opening up any account.
You need to know what the organization wants to do with Box. Someone has to sketch out, who is going to have what permissions, and who is going to be able to access a particular file structure. One thing that Box would benefit from is a records management component.
What other advice do I have?
I think the vision of the leadership in the company is amazing. More importantly it's not hackable and it's a secure, easy-to-use platform. And that's what people really want.
I would rate Box a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Enterprise Content Management
May 2023

Find out what your peers are saying about Box, Microsoft, IBM and others in Enterprise Content Management. Updated: May 2023.
708,243 professionals have used our research since 2012.
Service Management Consultant at Tata Consultancy
Allows you to upload and download files quickly but lacks integration with Office 365
Pros and Cons
- "You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
- "With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
What is our primary use case?
For enterprise users, the data is in a local repository. We use it for files for the end user process. This is a cloud solution.
In my current organization, we have over 10,000 people using this solution.
I use it very extensively. Users these days are working remotely.
What is most valuable?
You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives. You can use it on your own, on an iPad, or on your mobile phones whenever you wish to.
What needs improvement?
I would like there to be integration with Office 365. With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have.
For how long have I used the solution?
I have been using this solution for about six months.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's okay. It hasn't been a problem.
How are customer service and support?
This product has been supported by our internal team. They are pretty skilled in this technology. I've never needed to log a ticket.
Which solution did I use previously and why did I switch?
I've used OneDrive and Google Drive.
OneDrive has an edge over all these features that Box is providing. If you are working on a file, you can put it on auto-save mode. And of course, it can be integrated with any kind of 365 solution.
How was the initial setup?
Installation is okay. End users can do it themselves. It's pretty quick and simple. It takes less than five minutes.
What's my experience with pricing, setup cost, and licensing?
My organization pays for the license.
What other advice do I have?
I would rate this solution 7 out of 10.
I would recommend this solution to those who want to start using it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Territory Manager at a tech services company with 1,001-5,000 employees
Is easy to use for file sharing, collaboration, and storage
Pros and Cons
- "I like the ease of use."
- "The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
What is our primary use case?
The most basic use case is that I use it as an online repository to access my files. If I have certain files that I need to access from multiple places, I upload them to Box.
The other use case is as a sharing mechanism. When I have large files that cannot be attached to an email, I upload the attachment to Box, and then I just share the link. I use it as a sharing mechanism.
The next use case is collaboration. For example, if I have an Excel spreadsheet that I'm updating and I want someone else to update it as well, I share the link with that person so that he can update the sheet on his end.
The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again. You can edit the content while the document is in the cloud.
What is most valuable?
I like the ease of use.
What needs improvement?
The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.
For how long have I used the solution?
I've been using Box for more than five years.
It's a cloud solution.
What do I think about the stability of the solution?
It is very stable, and I have not encountered any issues so far.
How are customer service and support?
Technical support is amazing; they're really good.
Which solution did I use previously and why did I switch?
I have tried both Dropbox and Box, but Box is easier use and has more features.
What's my experience with pricing, setup cost, and licensing?
Box needs to improve with their pricing in terms of licensing costs.
What other advice do I have?
I would rate Box at nine on a scale from one to ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at Batchelor Construction
Is relatively easy to set up but the low level of role-based security it provides is very cumbersome
Pros and Cons
- "The solution is scalable."
- "I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
What is our primary use case?
We use the solution primarily for storage and very occasionally for collaboration.
What is most valuable?
I haven't found any valuable features.
What needs improvement?
I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.
For how long have I used the solution?
We've been using the product for 12 months.
What do I think about the stability of the solution?
I would say the solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
In my experience, support manages metrics instead of managing the solution. It seems they want to meet the SLAs without providing a solution.
How would you rate customer service and support?
Neutral
How was the initial setup?
Box is relatively easy to set up.
What's my experience with pricing, setup cost, and licensing?
On pricing, I would point out that the more you dig, or the deeper the level of tools, the more expensive it becomes.
What other advice do I have?
For basic file storage and a little collaboration, the product is fine. But for anything more integrated from a security point of view, it is not.
Besides Box, we also run SharePoint, and in terms of a holistic approach, I would say that SharePoint is probably the better option.
I would rate this product a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems engineer at Expleogroup
A storage and VM solution that makes it easy to deploy virtual machines
Pros and Cons
- "I like that Box makes it easy to deploy virtual machines."
- "It could be cheaper."
What is our primary use case?
I use Box to deploy virtual machines. My computer is Windows-based, and whenever I need to use Linux, I can download it there and do all my development work within it.
What is most valuable?
I like that Box makes it easy to deploy virtual machines.
What needs improvement?
It could be cheaper.
For how long have I used the solution?
I have been using Box for about three or four years.
What do I think about the stability of the solution?
Box is a stable solution. I have never had any issues. I was never disconnected for any reason, and it kept the connection even though I put my laptop in sleep mode.
On a scale from one to ten, I would give stability a ten.
How was the initial setup?
The initial setup is straightforward. The deployment process depends on your computer resources.
What about the implementation team?
I implemented this solution.
What's my experience with pricing, setup cost, and licensing?
I have to pay for Box. It could be a little cheaper.
On a scale from one to ten, I would give the pricing a five.
What other advice do I have?
On a scale from one to ten, I would give Box a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 3, 2023
Flag as inappropriateImplementation Engineer at a tech vendor with 201-500 employees
Good document collaboration and many pricing options available
Pros and Cons
- "The collaboration of the solution is good."
- "If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
What is our primary use case?
We use Box for collaboration with files or folders. If you have a business Box account, then it can meet the need of their business. Our use is mostly for collaboration, especially on the documentation. They have competition with OneDrive.
What is most valuable?
The collaboration of the solution is good.
What needs improvement?
If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it.
For how long have I used the solution?
I have used Box within the past 12 months.
Which solution did I use previously and why did I switch?
I have used Dropbox.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available.
What other advice do I have?
I recommend this solution to others.
I rate Box a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Project Manager at Nature Conservancy
Stable content storage system that could offer improved folder level permissions
Pros and Cons
- "It is really easy to load files to and from this solution."
- "The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
What is our primary use case?
We use this solution for file storage.
What is most valuable?
It is really easy to load files to and from this solution.
What needs improvement?
The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels.
For how long have I used the solution?
We have been using this solution for six months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We have not had any challenges with scalability.
What other advice do I have?
This solution is good for file storage but there are better options out there.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2023
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