Box - Intelligent Content Management Reviews

Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team.

Box - Intelligent Content Management is integrated with our cloud instance, allowing us to query files based on natural language. This helps us pull up different programs we might have saved or documents that are in there that we can access, review, and share out if needed.

The other primary function is that it's our main file share solution that we suggest out to clients, just because of the ease of use and the customization settings that have been available.

The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy.

For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.

I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be some limitations to those. If they could open that up more, it would be beneficial.

Additional customization with the automation workflows that Box - Intelligent Content Management offers would be helpful.

I have been in this field for seven years.

Scalability is excellent. Adding or removing people is very easy. Box - Intelligent Content Management plans have unlimited data, which is great. If you are adding more files, it is easy to just add and continue.

Customer support is adequate. I find it rather difficult to get in touch with someone, but typically once you do, they are able to provide assistance on whatever you need.

We were using SharePoint from Microsoft, and we switched because Box - Intelligent Content Management is easier to interact with and share files with people. SharePoint is a little cumbersome for our needs because of the different sites and everything you would need to set up.

Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility to go up or down if they are onboarding or offboarding users.

We looked at Dropbox as well, but the Mac integration with Dropbox is not as good as Box - Intelligent Content Management's.

Box - Intelligent Content Management is a private cloud solution. We use Box - Intelligent Content Management servers in order to house the data.

It gives our clients and our team members another way to access it, so you do not have to go through the web. The way Apple has everything set up with cloud storage integration is very seamless, and Box - Intelligent Content Management seems to be on top of changes that Apple makes. They adapt very quickly to that.

With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing. It is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients.

If you do not have any kind of folder structure currently, you should put that in place prior to adding your data into Box - Intelligent Content Management. This way you can start with a clean slate in a proper folder structure.

Box - Intelligent Content Management has a formal partner program, and we do have contacts within Box - Intelligent Content Management specifically that we leverage with our clients. I would rate this product a 9 overall.

My main use case for Box - Intelligent Content Management is sending large files, such as MP3, MP4 files, and large assets as a delivery system so that we are able to download and import them into our CMS.

Regarding how that process works for me, we set up folders based on which clients we were dealing with.

We had a naming convention that we created for our clients to follow when they send over their material, making it easy for us to identify.

The best features Box - Intelligent Content Management offers is how it packages everything into one folder, making it easy to locate and find everything despite how many times folks are sending things.

I found the search feature very helpful, but the organization of the folders stands out for me.

Box - Intelligent Content Management has positively impacted my organization by making it easier for us to receive assets, allowing bulk sending instead of having assets sent to us one at a time.

I can share specific outcomes or metrics: there is about a 90% reduction in errors. We would not have an upload delivery of sent files fail, as files were coming in on Box - Intelligent Content Management based on how they were sent, in the groupings they were in, and even if the time for larger files takes a bit more, it lets us know when everything has landed in the folder and is ready for us. This has provided very good communication, so we are not pulling things if they are not fully downloaded yet or sent through.

Box - Intelligent Content Management can be improved by using a bit more AI, making it easier and more user-friendly to drop things in, with the ability for folks to zip things or drop one asset at a time so that it groups them all together, giving them an option to group everything together.

I chose eight specifically because the functionality that we needed it for works, and where we are right now with technology, at a 10, I think any program or technology can be improved to keep moving as fast as AI is. It needs to keep up with it and incorporate some ideas to help folks who need assets to come quicker or perhaps suggest more tags to identify them. We had a specific naming convention, and I know others might not do that, so perhaps it could help them suggest how to name the files.

I had used Box - Intelligent Content Management for about three years.

Box - Intelligent Content Management is stable.

Regarding Box - Intelligent Content Management's scalability in my experience, I think it is good; it can handle the volume that we needed to be sent over and sent back for our purposes.

I have never dealt with customer support for Box - Intelligent Content Management.

Before Box - Intelligent Content Management, we were using MassTransit, and as our assets grew and we started working with different types of assets, into the MP3 and MP4 world, we needed a system that could handle it and send it in a timely fashion while also grouping it together in the folder area where we could pull everything.

I have seen a return on investment with Box - Intelligent Content Management; I would say time was saved as instead of hours of somebody sitting there uploading files another way, such as MassTransit or zipping them, Box - Intelligent Content Management probably saved 90% of the time.

On a scale of one to ten, I would rate Box - Intelligent Content Management an eight. No system is perfect, but it does get the job done for what we need.

Regarding Box - Intelligent Content Management's AI capabilities, I think its governance and security are good, but we always need to continue to stay on top and grow with governance and security with AI; that is the same for any product, and I would say that same recommendation applies.

Regarding Box - Intelligent Content Management's AI capabilities concerning its accuracy and reliability of output, I think it is pretty good, but with the way AI is evolving, it could always be better.

I do not handle the cloud provider we use for our private cloud, so I do not know.

My advice to others looking into using Box - Intelligent Content Management is that the setup could be a little bit of a process to work through, but I also suggest having an idea of how you want your folder structure set up, possibly how you want your assets named so that when you receive them, you understand what you are receiving and where it is going, making it easier to quickly move things and download them or upload them to a CMS system.

My main use case for Box - Intelligent Content Management is that it is a great and simple tool to use that we use every day, especially to manage our files and send and share files and collaborate with different team members and departments.

Overall, it is a great tool for sharing our business items with the whole team to any location. In our industry, things are currently in the process of being moved to online storage from paper files. Box - Intelligent Content Management has made it really easy to store, transport, and track online processing of applications and data we need to use from multiple locations.

In the past, we used only paper files. If someone was in our second office, we would need to have something fixed to us, and the quality would be really low. Box - Intelligent Content Management has allowed us to store things and get access to them from any location, which has been really great and has saved us a lot of time and also reduced a lot of errors while handling large files.

A quick specific example of how my team and I use Box - Intelligent Content Management to collaborate or manage files in our day-to-day work is that our clients in other countries can share all documents with us in a matter of seconds. We can also work on different projects for different clients while collaborating in those projects, sharing project files very securely.

Box - Intelligent Content Management provides strong security and detailed management controls, which are extremely important to me and especially helpful when I need to keep contracts and other documents protected, and the sharing features are a big advantage when I'm working with regulated confidential data.

Box - Intelligent Content Management has continued to improve with updates and adjustments that make it work with Microsoft 365 and Google Workspace smoothly and straightforwardly and has been a solid option for business document storage, helping me keep everything organized, secure, and properly stored.

Box - Intelligent Content Management has positively impacted my organization by being really great and helpful for the past two years I have been using it. It has made collaboration much easier. Also, security has improved, especially when dealing with confidential data.

Storage is great and has been helpful for managing documents by allowing me to set the right permissions.

Mobile access is a big plus since it is really convenient when I am away from my desk. It also automates workflows with every modern app, which makes routine tasks feel more streamlined and saves a lot of time. Additionally, it is a great, secure file sharing and collaboration tool.

A specific outcome that shows how Box - Intelligent Content Management has improved my work or my team's work is the reduction in errors. Since we do not have to deal with the files manually, the reduction in errors has been notable at approximately eighty percent. We have also been able to save a lot of time, with seventy to eighty percent of our time being saved. Additionally, collaboration has improved by eighty percent.

The best features that Box - Intelligent Content Management offers include security controls, smooth integrations with Microsoft 365 and Google Workspace, an intuitive interface, and it is user-friendly and easy to use.

Regarding the security controls, we are able to integrate it with Microsoft 365 and Google Workspace for smoother collaboration and file sharing. Security controls allow us to restrict certain files to certain users who can access them and those who cannot access them. This ensures that the security becomes very top-notch. I love Box - Intelligent Content Management's ability to manage permissions and streamline workflows where it enhances productivity, especially when dealing with or handling sensitive information.

I also love the interface of Box - Intelligent Content Management, which is user-friendly and easy to customize. This makes it very easy to use, even for new users.

One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repositories.

Additionally, some of the advanced administrative and security features have a learning curve and may require additional training for new users.

I rate Box - Intelligent Content Management nine out of ten. I chose this rating because I love its ease of use, secure file sharing capabilities, and seamless collaboration. This makes it simple to store, organize, and access documents from anywhere while maintaining strong security and compliance controls.

Regarding Box - Intelligent Content Management's AI capabilities, I will be very brief. In my organization, we are very strict with AI, so we do not use that AI feature, but I think it is quite straightforward and accurate. Box - Intelligent Content Management's AI capabilities are very accurate.

I purchased Box - Intelligent Content Management through the AWS Marketplace.

The advice I would give to others looking into using Box - Intelligent Content Management is that it is a secure file sharing and collaboration tool that improves collaboration. It also helps to solve challenges of securely storing, managing, and sharing business documents across teams and locations by providing a centralized platform where employees can easily access the latest versions of files, collaborate in real time, and maintain proper document control. In return, it reduces the need for email attachments, minimizes versioning issues, and improves overall team productivity, making it a very recommendable tool.

My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management and in my automations.

When I open Box day-to-day or week-to-week, I look for organizing the files first, as document sharing is my main focus on the Box platform.

The scope of my use of Box is mostly solo only; it is on my personal account.

The best features of Box for me include the structured file organizing, which is the most important part I found. Apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me. That is the reason I shifted from other platforms to Box.

Box has impacted my work by providing essential file structuring, which is the most important part of any cloud storing platform, and it stood out. What piqued my interest more is the use of Box and the smoother process in integrating it into my workflows, another major plus point that I considered when deciding which platform to choose.

Additionally, I recall that there are features in Box related to signing signatures that I did not use during my internship, although I would have if I had used Box for my current work. That is one feature I think I have not explored yet.

The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me.

One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.

I have been using Box since I used it last year, and I had used it many times for my previous internships.

Before I landed on Box, I was storing files in Google Drive, but I moved from Google Drive to Box because I was building workflow automations during my last internship. While I was working there, I was fetching documents that I saved or creating new documents, and I faced limitations with Google Drive. Instead, I moved to Box where file storing was very structured, and the automation part was smoother, so I shifted to Box.

When evaluating options, I did not specifically go through many platforms to finalize on Box; the reason was simple. I just wanted to store documents and access them easily. Besides Google Drive, I was also using Microsoft's OneDrive, which is similar in storing documents on the cloud. However, for me, the automation was of higher priority or importance, and the only platform that stood out among the three was Box. So I moved to Box and used it in my automation workflow.

When I first implemented Box, it took hardly half an hour or even less to get up and running, as I did not have to give much more time into setting up the platform.

My team did not need any formal training on Box, as it was pretty intuitive to pick up, and it was just me using it to store files and then sharing them with others.

On a scale of one to ten, I would rate Box a nine because I do not think there is anything to point out negatively for the platform. If I were to guide newcomers, I would advise them to go through the documentation first, as understanding the platform depends on that. The documentation for Box is superb, and if you understand it well, there should not be any issues that you will face. There may be minimal time consumed for integrating or understanding how Box can be integrated into the automation platform, but I do not think there is much of a learning curve needed for this type of platform. I rated this review a nine overall.

I use Box, Delphi, and IBM FileNet. I worked for a software company as a project manager, and this experience includes FileNet. I also used Delphi for programming work. I am familiar enough with Box to answer questions about it.

I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.

I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook.

Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us.

I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas.

Box's security features have helped my organization meet compliance needs.

I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

I have been dealing with Box since 2013.

I did not use any metrics to evaluate Box's effect on my team's workflow efficiency.

I left IBM totally, and I work in another technology stack now instead of IBM FileNet. I am not using anything in particular at the moment.

Box is very easy to use and easy to implement. I did not need to refer to any support regarding any issue that appeared to me.

I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.

Box is one of the top three file-sharing apps in the market. I have used Drive and OneDrive, but Box has many more features than both.

I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

I would generally recommend Box to others. I was a user of Box, a good user, and I was an appreciated user.

My review rating for Box is 9.5.

Neutral

I use Box to keep data that I need to share externally, such as presentations or documents.

It seems pretty safe to me, pretty good in terms of security. There's not a big difference between Box, Google Drive, or other similar services, but Box is probably pretty flexible in terms of security.

The increase in the capacity could be an improvement. 

In future releases, there could be encryption, to have better security.

I have been using it for ten years. 

It is a stable product. 

I don't use a very large amount of space on Box. But I can suppose it is pretty good because if IBM uses it all over the company, the product must be scalable.

I use it personally. It is relevant to my company, but there is no company-wide use. When I was at IBM, there were thousands of people that used it.

I was formerly an IBMer, and IBM chose Box as a repository for external communication. I continued using Box after leaving IBM.

The setup of Box is very simple. It took just minutes because it is in the cloud.

I use the free version. For me, for what I use Box for, the value is ten. It is perfect.

I tried some other options, starting from other clouds, even Microsoft. But at the end of the day, even if Microsoft could be more integrated with Office, Box is very simple and effective, so I prefer Box.

Overall, I would rate the solution a nine out of ten. 

We use the solution for data storage and data collaboration. I use the solution to collaborate the documents and files with the team. Box is a kind of repository where I can share things across the organization.

The solution is used for data storage and any kind of visualization. Your data is secured with Box because the access is restricted.

The solution does not have the feature to retrieve deleted data. The solution's data security should be improved. While outsiders cannot access it, people within the organization can access the data using other tools.

I have been using Box for the last six to seven years.

I rate the solution a six out of ten for stability.

The solution’s initial setup is straightforward.

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name.

Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box.

Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved.

Overall, I rate the solution a six out of ten.

We use the solution to store and share our documents with people within and outside the organization.

We use Box as our file management system. We have numerous clients outside our organization with whom we regularly share documents. Box is appealing due to its user-friendly interface, reminiscent of the file structure on our Windows machines. Box is suitable for external collaboration.

The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful.

Box can assign tasks and collaborate. It's very efficient. It is better than SharePoint in this aspect. You can assign multiple tasks to different people on the same document, which works seamlessly.

One drawback is its permissions system, which has caused issues prompting our transition to SharePoint. The reporting functionality could be improved; currently, they utilize Excel for reporting purposes.

Making API calls is challenging because API calls are necessary when moving data from Box to SharePoint. Payment is required beyond a certain threshold of API calls per user, which has been quite difficult.

The support could be enhanced during the transition from Box to SharePoint. Box's pricing model is based on the number of API calls, with a cap applicable to all enterprises. This limitation has been an issue. 

There could be better reporting systems. For example, if something gets deleted, I need to go to the user activity to check who did it. Having a more efficient way to retrieve reports would be beneficial.

I have been using Box for the past two years.

I rate the solution’s stability a six out of ten.

Box's support provides delayed responses. There is an issue with the support system. When you create a ticket, sometimes it feels like you're answering the same questions repeatedly, even though the information is already in their system. This is frustrating, especially when resolving important matters like increasing API call limits.

Neutral

I've been working with SharePoint for a very long time.

The initial setup is decent.

The solution is expensive when it comes to API calls.

Sometimes people get confused. They asked a couple of users who would want to retrieve a file's older version because whatever they worked on, they lost it, and then their version control is handy. You have to ensure it's safe or that part of it complies. It is pre-approved, especially with clinical trial companies. Box has matched all those parameters. We use multifactor authentication to authenticate. We use a tool called Ping, which integrates smoothly with Box. In terms of authentication and security, Box is pretty sensitive.

Box is pretty good. We use DocuSign quite often, and it integrates well with DocuSign. Calling those APIs and getting different reports out of the Box are very limited. The market is under the control of Microsoft. So, when it comes to Microsoft products, Box has the best integration. It's pretty decent, except for the permissions issue, which means that if a user has permission at the top-level folder, they would have permission at the lower folders.

We are switching from Box to SharePoint. Box has some issues with permissions that we don't see in SharePoint. Certain things about Box and SharePoint are perfect. It depends on what your organization needs. SharePoint comes along with the Office 365 package. 

Box is a content management tool. Any company looking for a content management tool and who does not have things in place, like all of them are moving to the cloud. Box gives good competition to SharePoint. We need to store content, organize content, and share it externally and internally.
It depends on the company's requirements and the features they're looking for.

Overall, I rate the solution a six out of ten.

Box is a very secure means to share files with external clients.

Box has improved our collaboration with our clients. We do not necessarily have to give them frequent updates because they can find it themselves.

The most valuable feature of Box is security.

Working on documents in real-time is sometimes faulty and could be improved.

I would like to see Box integrate with more apps.

I have been using Box for seven years.

I rate Box ten out of ten for stability.

I rate Box ten out of ten for scalability.

Box's initial setup was straightforward.

We have seen a return on investment with Box.

Box's pricing is excellent.

Box is an online cloud platform, and I am using its latest version.

The solution is on par with ShareFile and inexpensive.

Overall, I rate Box ten out of ten.