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Google Workspace vs Zoho Mail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Corporations report mixed ROI from Google Workspace, citing productivity benefits, cost concerns, and varying market value perceptions.
Sentiment score
5.2
Zoho Mail delivers strong ROI with cost-effective app access, reducing operational costs and enhancing conversions through CRM integration.
 

Customer Service

Sentiment score
5.0
Google Workspace support has mixed reviews; effective email support contrasts with difficulties in direct contact and limited personal assistance.
Sentiment score
5.1
Zoho Mail's customer support receives mixed reviews, with praise for responsiveness but criticism for inconsistency and delayed assistance.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
I sent a complaint letter but it was hard to find customer service for that.
Sometimes I get stuck on API integrations and other issues, and they guide me and take additional sessions to resolve the problems.
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end process that strengthens customer experience.
Sometimes Zoho Mail has fast response times, while at other times they don't.
 

Scalability Issues

Sentiment score
7.3
Google Workspace efficiently scales for any size organization, praised for seamless user accommodation and integration, though enhancements are suggested.
Sentiment score
6.5
Zoho Mail is scalable and efficient, ideal for managing large user numbers, with ongoing improvements enhancing its reliability.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
If webinars were provided and universities were promoted with webinars, people are going to attend them.
Initially, it wasn't very effective, but over time it has improved and become a preferred choice for employers using CRM.
 

Stability Issues

Sentiment score
7.8
Google Workspace is praised for its stability and reliability, with users noting minimal disruptions and high performance ratings.
Sentiment score
7.6
Zoho Mail is praised for its stability, reliability, and minimal issues, despite occasional login delays due to security.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The stability of Google Workspace is excellent and very solid.
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
 

Room For Improvement

Users desire improved integration, storage, synchronization, features, and functionality in Google tools to enhance productivity and collaboration.
Zoho Mail needs improved meeting tools, storage, interface, integration, stability, and support while upcoming AI features show promise.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
It is hard to find categories and folders in Teams.
Considering how WhatsApp backup automatically goes to Google by default, Zoho Mail could develop similar functionality.
We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.
I would like to see the functionality where a client or recipient can indicate their willingness to give feedback on the emails sent to them, as it could enhance the intelligence behind the response management.
 

Setup Cost

Users have mixed opinions on Google Workspace pricing, appreciating the value but desiring clearer cost structures and flexible licensing.
Zoho Mail offers cost-effective enterprise pricing, appealing over competitors like Microsoft and Google, especially in regions like Nigeria and Egypt.
The current cost is approximately seven to ten euros per user per month.
Zoho Mail is economical compared to Microsoft and Google Workspace.
I suggest considering packages for freelancers or independent consultants.
 

Valuable Features

Google Workspace excels in scalability, integration, security, and collaboration, making it ideal for businesses and educational institutions.
Zoho Mail offers user-friendly, secure email with app integration, perfect for small businesses needing efficient, scalable communication.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
The interconnectivity between these applications makes it particularly useful.
It fits small and medium businesses who don't want many features and prefer a reasonable price.
This is the best feature of Zoho Mail.
 

Categories and Ranking

Google Workspace
Ranking in Email Applications
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
105
Ranking in other categories
Wireless Email (1st), Cloud Storage (8th), Content Collaboration Platforms (4th)
Zoho Mail
Ranking in Email Applications
6th
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Email Applications category, the mindshare of Google Workspace is 18.9%, down from 24.0% compared to the previous year. The mindshare of Zoho Mail is 5.3%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications Market Share Distribution
ProductMarket Share (%)
Google Workspace18.9%
Zoho Mail5.3%
Other75.8%
Email Applications
 

Featured Reviews

AR
Collaborative work with students has improved but storage limitations and support issues remain
We have Google Workspace, and we use it primarily for Drive to collect items. We categorize folders with topics and material either for students or for research. We use Google Doc to share documents, especially when we assign homework to be corrected for peer correction or classroom correction. With Teams and Microsoft, we use it for collective calls and exam supervision because we use video surveillance through camera with Teams. We use Teams for meetings and to share material with students. The ability to share documents with students and assign them things and correct them in real time has been beneficial. You can verify what they write, and they can contribute and cooperate to create a collective document, which is something that our society nowadays requires. The ability to cooperate, especially those who work with languages and those who work with writing, need to learn how to cooperate. There is co-editing and co-writing, all these sorts of things. I love the fact that I can easily have access to folders that I can categorize and where I can upload research material and teaching material.
Antony Munyao Benjamin - PeerSpot reviewer
Has required technical improvements to better support advanced email feedback and user behavior tracking
Using Zoho Mail is quite easy. Users are able to track if the recipient has received, opened, or clicked on the email, thanks to a very good tracking system, and they can create large campaigns using the unlimited features of the email. The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another. The main benefits that Zoho Mail brings include the ability to send large and secure mails. It integrates with Google clients, ensuring a high level of security and reduced spam. I have utilized it effectively, and clients trust emails from Zoho Mail because of its reputation as a reliable CRM software company.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Educational Organization
11%
Comms Service Provider
7%
Manufacturing Company
7%
Computer Software Company
18%
Comms Service Provider
15%
Retailer
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise14
Large Enterprise27
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...
What needs improvement with Google Workspace?
The only inconvenience is the fact that you have limited storage. After a while, you have to buy a surplus. It is not intuitive with Teams. It is hard to find categories and folders in Teams. I do ...
What do you like most about Zoho Mail?
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...
What is your experience regarding pricing and costs for Zoho Mail?
I find the pricing to be reasonable but recognize it can vary based on corporate economic conditions. However, I suggest considering packages for freelancers or independent consultants.
What needs improvement with Zoho Mail?
🎯As a CX professional, I consider the new ZohoMail user interphase to be versatile, the ability to categorize mails from notifications and the inbuilt tools and features like calendly that is after...
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
No data available
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
BBDO, HuffPost
Find out what your peers are saying about Google Workspace vs. Zoho Mail and other solutions. Updated: November 2025.
873,808 professionals have used our research since 2012.