

In the category of business communication and productivity tools, Google Workspace and Zoho Mail compete for user preference. Google Workspace appears to have the upper hand due to its comprehensive features and wide integration capabilities.
Features: Google Workspace provides an extensive range of tools like video chat, robust document collaboration through Google Drive, and seamless integration with Android and Chrome devices. Zoho Mail offers valuable features such as shared drafts, integration with Zoho ERP solutions, and maintains a stable email service at an affordable cost, although it lacks some advanced collaboration tools.
Room for Improvement: Google Workspace could improve its Outlook integration and address certain performance issues, while enhancements in collaboration tools are also desired. Zoho Mail would benefit from more seamless third-party integrations, a better user interface, and addressing storage limitations. Improvements in its admin panel could further enhance its usability.
Ease of Deployment and Customer Service: Both Google Workspace and Zoho Mail are designed for easy deployment in the Public Cloud environment. However, Google Workspace often receives criticism for the difficulty in accessing direct technical support, while Zoho Mail offers straightforward deployment but requires better support options for new users.
Pricing and ROI: Google Workspace is seen as moderately priced with the expense justified by its extensive feature set and productivity benefits. It targets users who fully utilize its suite of tools. In contrast, Zoho Mail is praised for its cost-effectiveness, making it particularly appealing to startups and small businesses that prioritize basic email features at a lower cost, offering a good ROI for essential services without extensive collaboration tools.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
I sent a complaint letter but it was hard to find customer service for that.
Sometimes I get stuck on API integrations and other issues, and they guide me and take additional sessions to resolve the problems.
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end process that strengthens customer experience.
Sometimes Zoho Mail has fast response times, while at other times they don't.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
If webinars were provided and universities were promoted with webinars, people are going to attend them.
Initially, it wasn't very effective, but over time it has improved and become a preferred choice for employers using CRM.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The stability of Google Workspace is excellent and very solid.
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
It is hard to find categories and folders in Teams.
Considering how WhatsApp backup automatically goes to Google by default, Zoho Mail could develop similar functionality.
We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.
I would like to see the functionality where a client or recipient can indicate their willingness to give feedback on the emails sent to them, as it could enhance the intelligence behind the response management.
The current cost is approximately seven to ten euros per user per month.
Zoho Mail is economical compared to Microsoft and Google Workspace.
I suggest considering packages for freelancers or independent consultants.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
The interconnectivity between these applications makes it particularly useful.
It fits small and medium businesses who don't want many features and prefer a reasonable price.
This is the best feature of Zoho Mail.
| Product | Market Share (%) |
|---|---|
| Google Workspace | 18.9% |
| Zoho Mail | 5.3% |
| Other | 75.8% |

| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 14 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.
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