Google Workspace vs Zoho Mail comparison

Google and Zoho are both solutions in the Email Applications category. Google is ranked #1 with an average rating of 8.2, while Zoho is ranked #6 with an average rating of 7.1. Google holds a 20.6% mindshare in EA, compared to Zoho’s 5.4% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 87% of Zoho users who would recommend it.

Google Workspace

Read 104 Google Workspace reviews

6,937 Views
5,341 Comparison Views

95% willing to recommend

Zoho Mail

Read 14 Zoho Mail reviews

1,205 Views
1,205 Comparison Views

87% willing to recommend

Google Workspace

Zoho Mail

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 13, 2025

Google Workspace and Zoho Mail compete in the email and productivity suite category. Google Workspace has an upper hand in collaborative features and integration, while Zoho Mail stands out in cost-effectiveness and simplicity.

Features: Google Workspace provides robust collaboration tools with Gmail, Google Docs, and Google Drive for real-time document editing, extensive integration with Android devices, and secure organizational tools beneficial for large enterprises. Zoho Mail focuses on cost-effective email solutions, offering email organization, integration with cloud services, and a straightforward interface ideal for small to mid-sized businesses.

Room for Improvement: Google Workspace could improve offline integration, enhance security controls, and resolve formatting issues with Microsoft documents. It also needs a more user-friendly interface and expanded Microsoft Office support. Zoho Mail requires better integration with external applications, an advanced calendaring system, and more storage space, along with stability improvements and a more intuitive UI.

Ease of Deployment and Customer Service: Google Workspace suits large enterprises with its compatibility with public and hybrid clouds, though customer service varies widely. Zoho Mail’s deployment is simpler, focusing on public and private cloud solutions for small businesses. While Zoho’s technical support generally meets expectations, more tutorials and better support information are needed for new users.

Pricing and ROI: Google Workspace’s pricing reflects its broad feature set and integration capabilities, making it costly as user and service numbers rise. Some find its ROI justifiable due to productivity gains. Zoho Mail offers budget-friendly pricing attractive to startups and small businesses, providing value despite a simpler feature set. Both platforms deliver ROI in line with business size and needs.

To learn more, read our detailed Google Workspace vs. Zoho Mail Report (Updated: September 2025).

Buyer's Guide

Google Workspace vs. Zoho Mail

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

104

Ranking in other categories

Wireless Email (1st), Cloud Storage (8th), Content Collaboration Platforms (5th)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Email Applications category, the mindshare of Google Workspace is 20.6%, down from 24.3% compared to the previous year. The mindshare of Zoho Mail is 5.4%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications Market Share Distribution
Product	Market Share (%)
Google Workspace	20.6%
Zoho Mail	5.4%
Other	74.0%

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Salem Shafik

Founder at Tech Force

Zoho Mail suits small businesses well but can improve user organization features

For the admin side of Zoho Mail, they need to add features for organizing users in organizational units. We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's secure. It offers data security and user privacy. I use it for personal purposes. The interface is okay, and it's easy to use."

"Google Workspace enhances my productivity within my organization."

"The solution's technical support is very good."

"A complete integrated environment for our business. I get Google docs, Gmail, online space, and calendar where I can easily perform all documentation, storage, and communications online."

"Users can work anywhere with an internet connection."

"Only a few competitors can do precisely what Google Workspace does in terms of email management and calendar management through its Gmail and Google Calendar apps. It's a very seamless platform."

"Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

More Google Workspace pros

"The interconnectivity between these applications makes it particularly useful."

"The notifications, scheduling, and meetings are all integrated."

"We can create email accounts for our customers."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

"Zoho Mail is a stable product."

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

"I like Zoho Mail's user interface."

"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."

More Zoho Mail pros

Cons

"I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use."

"Not all tools are available in the one facility."

"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."

"We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved."

"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

"The UI could be more graphic and sassy, but otherwise, it is quite functional."

"The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images."

"The UI could be simplified and made more user friendly."

More Google Workspace cons

"They have issues when they are rolling out updates"

"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"The solution doesn't need to be improved."

"Zoho Mail is not as good as G Suite, which has integrated calendars."

More Zoho Mail cons

Pricing and Cost Advice

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."

"2,500 Rupees per month per user."

"Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."

"Approximately $6 per user, per month."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

More Google Workspace pricing and cost advice

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"Zoho Mail is more cost-efficient than its competitors."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"The solution is not costly."

"There is no license required to use Zoho Mail."

"The solution is more affordable compared to other products. It is cheap."

"The solution’s pricing is very reasonable."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

18%

Comms Service Provider

15%

Retailer

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	63
Midsize Enterprise	13
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

See all answers

What needs improvement with Google Workspace?

I don't see many areas of Google Workspace that could be improved or enhanced because everything I have been using has been effective. Regarding the user interface, when calling a member in the org...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is economical compared to Microsoft and Google Workspace. Speaking specifically about Egypt and the region, they have competitive pricing compared to others.

See all answers

What needs improvement with Zoho Mail?

They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful. Additionally, considering how WhatsApp backup automatically goes ...

See all answers

Comparisons

Amazon WorkMail vs Google Workspace

Compared 25% of the time

Microsoft Exchange Online vs Google Workspace

Compared 20% of the time

Office 365 vs Google Workspace

Compared 13% of the time

ProtonMail vs Google Workspace

Compared 10% of the time

Amazon WorkDocs vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

IceWarp vs Zoho Mail

Compared 33% of the time

ProtonMail vs Zoho Mail

Compared 23% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 13% of the time

Microsoft Exchange vs Zoho Mail

Compared 6% of the time

Zimbra Collaboration vs Zoho Mail

Compared 3% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Google Workspace

September 2025

Download Google Workspace product report

Buyer's Guide

Zoho Mail

August 2025

Download Zoho Mail product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

BBDO, HuffPost

Buyer's Guide

Google Workspace vs. Zoho Mail

September 2025

Free Report: Google Workspace vs. Zoho Mail

Find out what your peers are saying about Google Workspace vs. Zoho Mail and other solutions. Updated: September 2025.

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