We performed a comparison between Google Workspace and Microsoft Exchange based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Only a few competitors can do precisely what Google Workspace does in terms of email management and calendar management through its Gmail and Google Calendar apps. It's a very seamless platform."
"We use Google Sheets extensively for things like sharing plans, data, test reports, and more."
"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."
"G Suite Enterprise is user-friendly, and the technical toolkits and other information are on the website. Additionally, the technical documents are comprehensive."
"The implementation was very easy."
"It has saved us money."
"Users can work anywhere with an internet connection."
"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
"The most valuable feature of Microsoft Exchange is the collaboration tools."
"The initial setup is very simple."
"It is a product that is simple to manage, and easy to use."
"It's user-friendly."
"It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab. We usually don't have any issue with Exchange. It can be integrated with different solutions."
"Our customers are satisfied with the features included in Microsoft Exchange."
"It is very well integrated with other Microsoft programs, teams, and so on. They work well together."
"Provides unlimited storage for our mailbox."
"The performance speed could be improved when the internet connection is slow."
"There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company."
"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
"I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot."
"The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images."
"In the next release, I would like to see more encryption of documents, mail, and things like that. There should be a better way to encrypt mail and documents that are pushed through this system. That would be some improvement or additional features that could be good to have."
"Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox."
"Google Workspace needs to be more flexible, like Microsoft Excel."
"The solution should be easier to deploy."
"Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
"In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
"Microsoft Exchange could improve the archiving of emails and the performance."
"Microsoft Exchange's customer support could be faster and more knowledgeable."
"They could improve on the search function, it takes too much time."
"The solution is stable, but it could improve. It's crashing if there is a big mail database. The Zimbra solution is better in this area."
"They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange is ranked 3rd in Email Applications with 78 reviews. Google Workspace is rated 8.2, while Microsoft Exchange is rated 8.4. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange writes "Very stable with an easy-to-use email management system". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, IceWarp and Google Cloud Storage, whereas Microsoft Exchange is most compared with Zimbra Collaboration, KerioConnect, HCL Domino, Open-Xchange and Superhuman. See our Google Workspace vs. Microsoft Exchange report.
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