We changed our name from IT Central Station: Here's why
Get our free report covering ServiceNow, BMC, FNT Software, and other competitors of Device42. Updated: January 2022.
563,208 professionals have used our research since 2012.

Read reviews of Device42 alternatives and competitors

IT Consultant at a financial services firm with 1,001-5,000 employees
Consultant
Intuitive and easy to understand with helpful technical support
Pros and Cons
  • "It's actually easy to understand."
  • "Their GUI could be updated."

What is most valuable?

Overall, I've been satisfied with the product.

I've found the solution to be scalable.

The stability has been good overall. The performance is reliable. 

It's mostly an intuitive product. It's actually easy to understand. 

Technical support is decent. They are helpful when we have issues. 

What needs improvement?

The pricing could be lowered. It's pretty high.

We have had a few issues with the Agent Client Collector setup, however, that's probably at our end for some network blocking reason, or something like that.

Their GUI could be updated. It's a little bit old-looking right now. 

For how long have I used the solution?

I've been using the solution for three or so years now. 

What do I think about the stability of the solution?

The solution is stable and the performance is good. there aren't bugs or glitches. It doesn't crash. It's reliable. 

What do I think about the scalability of the solution?

The product is scalable. If a company needs to expand it, it can do so. It's not a problem.

How are customer service and support?

Technical support has been fine. We are happy with their level of service in general. 

What's my experience with pricing, setup cost, and licensing?

The price is high. However, I don't pay for it. I'm just an employee. I can't speak to the exact costs. That said, I know it's an expensive product.

Which other solutions did I evaluate?

While we are working with ServiceNow, we are looking into Device42 to see if that could be used for scanning our infrastructure right now.

What other advice do I have?

While I have used ServiceNow for some time, I'm not an expert. I was sort of admin in a previous company where I worked, however, now I'm only, more or less, a user of ServiceNow. I'm a consultant. 

I'd rate the solution at an eight out of ten, based on my overall experience. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Get our free report covering ServiceNow, BMC, FNT Software, and other competitors of Device42. Updated: January 2022.
563,208 professionals have used our research since 2012.