Overall, I've been satisfied with the product.
I've found the solution to be scalable.
The stability has been good overall. The performance is reliable.
It's mostly an intuitive product. It's actually easy to understand.
Technical support is decent. They are helpful when we have issues.
The pricing could be lowered. It's pretty high.
We have had a few issues with the Agent Client Collector setup, however, that's probably at our end for some network blocking reason, or something like that.
Their GUI could be updated. It's a little bit old-looking right now.
I've been using the solution for three or so years now.
The solution is stable and the performance is good. there aren't bugs or glitches. It doesn't crash. It's reliable.
The product is scalable. If a company needs to expand it, it can do so. It's not a problem.
Technical support has been fine. We are happy with their level of service in general.
The price is high. However, I don't pay for it. I'm just an employee. I can't speak to the exact costs. That said, I know it's an expensive product.
While we are working with ServiceNow, we are looking into Device42 to see if that could be used for scanning our infrastructure right now.
While I have used ServiceNow for some time, I'm not an expert. I was sort of admin in a previous company where I worked, however, now I'm only, more or less, a user of ServiceNow. I'm a consultant.
I'd rate the solution at an eight out of ten, based on my overall experience.
