We performed a comparison between Device42 and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure."
"The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager."
"The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."
"The way the solution’s automatic IT asset discovery and inventory functionality works is you set up a discovery job, then you can schedule it to run. I schedule all of the runs daily at different times so nothing is interfering with anything else. It's nice to know that you can set up the scan, schedule it, and sit back. You can check them every day and make sure everything ran, making sure nothing had errors, then you're good to go. Anything new is going to automatically be discovered, which is nice. It takes some of the stress off because you don't have to know, "If this team opened new servers, we need make sure now it will automatically pick them up." It is one less thing to worry about. It gathers a lot of data points."
"A big plus for Device42 was the auto-discovery. With it, we have updated devices, updated systems, and up-to-date systems."
"The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together."
"The import/export for bulk operations is a valuable and good feature."
"I like the tool's agentless discovery feature. The tool configures the devices based on the documentation provided. I am also impressed with its auto-discovery feature. The tool also keeps on tracking and finds whatever is in the environment."
"The process involving the original setup of the solution is excellent."
"It has given us an understanding of each layer from a server application."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"It is a stable solution...The initial setup of the product is straightforward."
"The most valuable feature of ServiceNow Discovery is its performance."
"They have a very good network in the infrastructure of Discovery."
"The biggest advantage of ServiceNow is the value that it brings."
"ServiceNow Discovery works better than other products I've used."
"The product must provide AI features."
"It was hard to know which assets I'd already looked at because if I looked up another asset with a similar name, they would still pop up. I would have to make sure I was looking at the right asset. The search function should be improved."
"The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it."
"In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."
"I would like to see API management as an additional feature in the tool's future versions. It will give more API security."
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."
"For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams."
"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"ServiceNow is very costly."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"They can expand on the plugins for some of the other tools."
"The solution is too high priced."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"It's an expensive platform."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
Device42 is ranked 6th in IT Asset Management with 25 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews. Device42 is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Device42 is most compared with ServiceNow, ServiceNow CMDB, JIRA Service Management, Infoblox IPAM and Ivanti Neurons for Discovery, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and ServiceNow. See our Device42 vs. ServiceNow Discovery report.
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