Device42 vs KACE Asset Management Appliance comparison

Why PeerSpot?

Device42 and Quest Software are both solutions in the IT Asset Management category. Device42 is ranked #6 with an average rating of 8.2, while Quest Software is ranked #19. Additionally, 100% of Device42 users are willing to recommend the solution, compared to 66% of Quest Software users who would recommend it.

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Executive SummaryUpdated on Mar 1, 2026

Device42 and KACE Asset Management Appliance are competing in IT asset management. Based on data comparisons, Device42 excels in feature robustness, while KACE is favored for cost-effectiveness and customer support.

Features: Device42 offers comprehensive asset discovery and dependency mapping, agentless discovery, and integration capabilities with cloud services. It provides detailed application dependency data and network device discovery, beneficial for cloud migration and management. KACE Asset Management Appliance is known for its user-friendly dashboard, remote control for systems, and automated compliance reporting.

Room for Improvement: Device42 could enhance its user interface for easier navigation and improve the speed of asset discovery in large environments. Users have also suggested better integration with non-standard IT assets. KACE could benefit from expanding its feature set to include more advanced asset discovery and dependency mapping. Users have noted that its reporting features could be more robust, and enhancing these could improve its value proposition.

Ease of Deployment and Customer Service: Device42 provides flexibility with both cloud and on-premises deployment options, supported by thorough documentation and support. It offers customization options but may require more technical expertise. KACE is praised for its straightforward setup and accessible customer support, making it a good choice for businesses seeking easy deployment and minimal ongoing management complexities.

Pricing and ROI: Device42 may have higher initial costs but offers long-term ROI with features suited for complex infrastructures, ideal for organizations prioritizing comprehensive IT management. KACE provides a cost-effective solution with quick implementation, appealing to organizations prioritizing budget and simplicity.

To learn more, read our detailed Device42 vs. KACE Asset Management Appliance Report (Updated: September 2026).

Buyer's Guide

Device42 vs. KACE Asset Management Appliance

September 2026

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Helped 914,262 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Granular discovery has ensured confident workload migration and optimized cloud move group planning

Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.

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Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task, and AA Control Room helped to manage the operations of both attended and unattended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars."

"There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them."

"Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me."

"For the tasks that I do repeatedly, I can record processes using Automation Anywhere. I record mouse and keyboard actions and create a workflow for those activities. This minimizes my workload. The recording option is very useful."

"It eliminates redundant work from our offshore team to free up FTEs."

"With Automation Anywhere, they receive their financial statements while still on the call."

"The infrastructure that Automation Anywhere has created is really simple; compared to other tools such as Power Automate, it is more user-friendly and faster."

"It provides, not only hard benefits, but also soft benefits, leaving the human mind free of all voluminous repetitive tasks so workers can do the work that they are intended to do, which is thinking."

More Automation Anywhere pros

"Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping, and it is great in saving time and cost."

"The way the solution’s automatic IT asset discovery and inventory functionality works is you set up a discovery job, then you can schedule it to run. I schedule all of the runs daily at different times so nothing is interfering with anything else. It's nice to know that you can set up the scan, schedule it, and sit back. You can check them every day and make sure everything ran, making sure nothing had errors, then you're good to go. Anything new is going to automatically be discovered, which is nice. It takes some of the stress off because you don't have to know, "If this team opened new servers, we need make sure now it will automatically pick them up." It is one less thing to worry about. It gathers a lot of data points."

"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."

"Device42 will be our single point of truth, and only Device42."

"Discovery tools such as Device42 are very useful for enterprise level organizations."

"The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well."

"The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."

"Device42 positively impacts my organization because we build the as-is as soon as possible, avoiding the delays we would face with the network or security teams, and I captured more than 100 traffic entries in just two weeks, which was great."

More Device42 pros

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."

"The inventory in Quest KACE Asset Management Appliance is very valuable."

"We use the solution for IT service desk management and asset management."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"Remote control and massive deployment for fixing bugs and issues on multiple computers and systems at once are highly valued."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"Quest KACE Asset Management Appliance is highly stable."

More KACE Asset Management Appliance pros

Cons

"The tools are fundamentally solid. However, when I think of self-healing, such as automation with a new prompt or a new Windows patch occurring, being able to handle those kinds of things on top of what Automation Anywhere already does and that automatically click through and do the reboots that are necessary to just have a clean run would be ideal."

"The regional distribution in Turkey can be improved."

"We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load."

"I would like to have a cloud-based version with support."

"I never use Automation Anywhere in the attended space because they are bad at that, at least compared to other players like us or UiPath."

"The stability could be enhanced."

"Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately."

"I would like the ability to extract the code. You can go line by line, then open up each line of code and dig into the details, but it would be nice to extract all of the lines of code and all of the details into a document so we could read through everything. Right now, there is no way to really consume all of the code at once, except line by line, which can be fairly time consuming if we don't really know what we are looking for."

More Automation Anywhere cons

"Price-wise, from what I understand from my leadership, Device42 has some cost and it is a bit high compared to other discovery tools such as BMC Discovery or BMC Helix."

"I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management."

"If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time."

"It would be nice for the agent to have an installer versus a single file across multiple systems."

"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."

"The architecture is a bit old-fashioned. Device42 is on one server, appliance, virtual machine, or guest. We are loading more into Device42 than it can hold. Overloading Device42 with REST API calls or tasks will directly impact every aspect because the server will be too busy to answer requests."

"Device42 can improve in the area of updates."

"When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection."

More Device42 cons

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"It seems that it is a bit difficult to learn and purchase."

"A focus on more simplicity and user-friendly features would be beneficial."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"The initial setup was burdensome for us because we manually deployed it."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

More KACE Asset Management Appliance cons

Pricing and Cost Advice

"This is a value for the money product."

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"Pricing is affordable and I would recommend beginning with the Starter Package."

"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."

"Additional costs will be for the machines and the number of machines that you are using. You can deploy virtually as well as on physical machines. In both the situations, you do need to allocate a certain budget for securing the machines and where the software will be installed and running. The machines cannot be used for anything else, because only a certain bot can run at a certain time. You need to be very particular about your scheduling of running the bots, and while the bot is running nobody can use the machine. You cannot have an agent working on a machine and the bot running in the background. It has to be completely dedicated. Then there are the network bandwidth requirements and space requirements, which are additional costs apart from the licensing and software costs. The developer is also going to charge you for their coding time too."

"It is subscription-based. They have different schemes. The price depends on how you negotiate with the local partner or local representative in your country."

"Costs savings have been seen by employing bots for multiple shifts instead of people."

More Automation Anywhere pricing and cost advice

"Our licensing costs are on a yearly basis."

"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."

"We pay $100,000 per year."

"The product cost is low. It is quite cheap."

"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."

"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."

"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."

"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."

"The product is expensive."

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"It is less expensive as compared to SCCM."

"I would rate the solution's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Outsourcing Company

Construction Company

18%

Financial Services Firm

15%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	559

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Device42?

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a ...

See all answers

What needs improvement with Device42?

I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not th...

See all answers

What is your primary use case for Device42?

My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine...

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of sma...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purch...

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty em...

See all answers

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Device42

September 2026

Download Device42 product report

Buyer's Guide

IT Asset Management

September 2026

Download KACE Asset Management Appliance product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

KACE Asset Management Appliance, KACE Asset Management

Interactive Demo

Automation Anywhere

Demo not available

Device42

Demo not available

Quest Software

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.

Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.

What are Device42's key features?

Automatic IT Asset Discovery: Enables detailed information collection on hardware and software.
Application Dependency Mapping: Facilitates tracking of application dependencies for effective cloud migration.
Agentless Discovery: Assists in uncovering assets without the need for specialized agents.
Network Topology Visualization: Assists in visual representation of network connections.
Cloud Integration: Simplifies the integration with cloud services for enhanced insights.

What benefits should be evaluated in Device42?

Improved Decision-Making: Optimizes resource utilization and boosts strategic initiatives.
Seamless Integration: Enhances connectivity with platforms like ServiceNow.
Efficiency in Auditing: Eases compliance and auditing processes.
Simplified Onboarding: Streamlines initial setups and deployment.
Enhanced Operational Insights: Supports better management through comprehensive data visualization.

Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.

Device42

KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.

KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.

What are the most important features of KACE Asset Management Appliance?

Usability with Low Learning Curve: Makes it accessible for organizations with limited IT resources.
Package Management and Inventory: Popular features for streamlined asset management.
Remote Control and Deployment: Allows for effective bug fixes across multiple devices.
Automated Compliance Reporting: Ensures up-to-date compliance without manual intervention.
Remote Printer Work: Facilitates management of remote printing tasks.

What benefits or ROI should users look for in reviews?

Consolidated Data Management: Combines data from multiple desktops and laptops.
Efficient IT Service Desk Management: Supports efficient handling of service desk tasks.
Seamless System Upgrades: Simplifies upgrading systems to new Windows releases.
Private Cloud Integration: Essential for organizations working within private cloud environments.
Scalability for Large Distributed Workforce: Suitable for businesses with over fifty employees and multiple clients.

This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.

Quest Software

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

Coastal Community Credit Union, St. Dominic Hospital

Buyer's Guide

Device42 vs. KACE Asset Management Appliance

September 2026

Free Report: Device42 vs. KACE Asset Management Appliance

Find out what your peers are saying about Device42 vs. KACE Asset Management Appliance and other solutions. Updated: September 2026.

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