Device42 vs KACE Asset Management Appliance comparison

Why PeerSpot?

Device42 and Quest Software are both solutions in the IT Asset Management category. Device42 is ranked #3 with an average rating of 8.2, while Quest Software is ranked #16. Additionally, 100% of Device42 users are willing to recommend the solution, compared to 66% of Quest Software users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 1, 2026

Device42 and KACE Asset Management Appliance are competing in IT asset management. Based on data comparisons, Device42 excels in feature robustness, while KACE is favored for cost-effectiveness and customer support.

Features: Device42 offers comprehensive asset discovery and dependency mapping, agentless discovery, and integration capabilities with cloud services. It provides detailed application dependency data and network device discovery, beneficial for cloud migration and management. KACE Asset Management Appliance is known for its user-friendly dashboard, remote control for systems, and automated compliance reporting.

Room for Improvement: Device42 could enhance its user interface for easier navigation and improve the speed of asset discovery in large environments. Users have also suggested better integration with non-standard IT assets. KACE could benefit from expanding its feature set to include more advanced asset discovery and dependency mapping. Users have noted that its reporting features could be more robust, and enhancing these could improve its value proposition.

Ease of Deployment and Customer Service: Device42 provides flexibility with both cloud and on-premises deployment options, supported by thorough documentation and support. It offers customization options but may require more technical expertise. KACE is praised for its straightforward setup and accessible customer support, making it a good choice for businesses seeking easy deployment and minimal ongoing management complexities.

Pricing and ROI: Device42 may have higher initial costs but offers long-term ROI with features suited for complex infrastructures, ideal for organizations prioritizing comprehensive IT management. KACE provides a cost-effective solution with quick implementation, appealing to organizations prioritizing budget and simplicity.

To learn more, read our detailed Device42 vs. KACE Asset Management Appliance Report (Updated: November 2026).

Buyer's Guide

Device42 vs. KACE Asset Management Appliance

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Nadeem K.

Rpa Developer at a consultancy with 11-50 employees

Automation has freed teams from repetitive finance and supply tasks and supports global operations

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

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Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Granular discovery has ensured confident workload migration and optimized cloud move group planning

Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.

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Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The return on investment from Automation Anywhere at our organization has been both tangible and intangible, delivering value far beyond the initial financial calculation."

"It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent."

"Document Automation plays a very good role for document processing."

"Tasks or activities that were taking almost six hours a day have been reduced drastically to 30 minutes, which saves time as well as business costs."

"Automation Anywhere is very simple to use; the features are very simple, the application is light, and overall I love it."

"Automation Anywhere's most valuable feature is its seamless integration into procurement software, allowing for the automation of purchase orders, billing, employee travel details, and other tasks."

"The Automation Anywhere automation tool is user-friendly, especially compared to UiPath and Blue Prism."

"The turnaround time of building bots is quick. We are deploying around four bots per month. The turnaround time to get a design, build, and deploy is very fast. This is very good for us. It has helped us out when scaling up in a better manner."

More Automation Anywhere pros

"Device42 stands out as a really competitive tool as compared to some of the other tools which are out there in the market, such as BMC Discovery, Freshservice, and ServiceNow, and I am really happy to see that Device42 is really doing well in capturing and including the AI aspect of it."

"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."

"The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great."

"Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping, and it is great in saving time and cost."

"Discovery tools such as Device42 are very useful for enterprise level organizations."

"The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."

"The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well."

"Device42 is a source of trust for many things in our company, like IP addresses."

More Device42 pros

"Remote control and massive deployment for fixing bugs and issues on multiple computers and systems at once are highly valued."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"We use the solution for IT service desk management and asset management."

"The inventory in Quest KACE Asset Management Appliance is very valuable."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"The solution is scalable."

More KACE Asset Management Appliance pros

Cons

"You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning."

"I would suggest adding more fields while calling in API. There is no option to generate Authentication token within the Bot."

"From an ease of use point of view, on a scale of one to ten with ten being really easy, I would rate the tool a six."

"The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward."

"This solution should be more user-friendly so that our clients can take a bot that we have developed for them, and then run it by themselves."

"It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful."

"Automation Anywhere's UI is difficult. Its user interface can be improved."

"I feel the cost of licensing is very high for the A2019 version."

More Automation Anywhere cons

"From a documentation and reporting standpoint, at present, it is useful, but I feel that it can be improved because it currently feels incomplete in certain areas."

"The product must provide AI features."

"It would be nice for the agent to have an installer versus a single file across multiple systems."

"Device42 can improve in the area of updates."

"Large organizations, that may have 10,000 or 20,000 devices may not be best suited to this product."

"The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export."

"I have not seen a return on investment with Device42, as it primarily provides information and not revenue."

"While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it said "password". The first time I used it I was thinking about communities but the tool said "password," and when you say "password" in SNMP you are thinking about SNMP version 3. This is the only thing that is confusing, although there were some devices that were not included in the discovery."

More Device42 cons

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"A focus on more simplicity and user-friendly features would be beneficial."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"It seems that it is a bit difficult to learn and purchase."

"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

More KACE Asset Management Appliance cons

Pricing and Cost Advice

"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."

"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."

"We are restricted to use one license on one PC. However, if my license is not working, I want to be able to use it somewhere else. This would be a nice improvement to the licensing, as other competitors in the market have better licensing terms."

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"We would like to use Citrix going forward. We use Bot Runners to scale up, and it gets to be expensive. Using Citrix, it can mitigate costs."

"The price is a little bit high but the support is good."

"The ROI is really good. We have saved time and money."

"Automation Anywhere is flexible in terms of costing and licensing."

More Automation Anywhere pricing and cost advice

"We pay $100,000 per year."

"The product cost is low. It is quite cheap."

"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."

"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."

"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."

"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."

"Our licensing costs are on a yearly basis."

"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."

"It is less expensive as compared to SCCM."

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"I would rate the solution's pricing a six out of ten."

"The product is expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

13%

Manufacturing Company

10%

Healthcare Company

Outsourcing Company

Construction Company

16%

Financial Services Firm

11%

Comms Service Provider

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	566

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	6
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Device42?

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a ...

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What needs improvement with Device42?

I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not th...

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What is your primary use case for Device42?

My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine...

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What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of sma...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purch...

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty em...

See all answers

Comparisons

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HyperScience vs Automation Anywhere

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Compared 6% of the time

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Compared 6% of the time

NetBox.dev vs Device42

Compared 5% of the time

Faddom vs Device42

Compared 5% of the time

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Compared 15% of the time

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Compared 12% of the time

InvGate Assets vs KACE Asset Management Appliance

Compared 12% of the time

Freshservice vs KACE Asset Management Appliance

Compared 7% of the time

SymphonyAI IT Service Management vs KACE Asset Management Appliance

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Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

Device42

November 2026

Download Device42 product report

Buyer's Guide

IT Asset Management

October 2026

Download KACE Asset Management Appliance product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

KACE Asset Management Appliance, KACE Asset Management

Interactive Demo

Automation Anywhere

Demo not available

Device42

Demo not available

Quest Software

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.

Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.

What are Device42's key features?

Automatic IT Asset Discovery: Enables detailed information collection on hardware and software.
Application Dependency Mapping: Facilitates tracking of application dependencies for effective cloud migration.
Agentless Discovery: Assists in uncovering assets without the need for specialized agents.
Network Topology Visualization: Assists in visual representation of network connections.
Cloud Integration: Simplifies the integration with cloud services for enhanced insights.

What benefits should be evaluated in Device42?

Improved Decision-Making: Optimizes resource utilization and boosts strategic initiatives.
Seamless Integration: Enhances connectivity with platforms like ServiceNow.
Efficiency in Auditing: Eases compliance and auditing processes.
Simplified Onboarding: Streamlines initial setups and deployment.
Enhanced Operational Insights: Supports better management through comprehensive data visualization.

Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.

Device42

KACE Asset Management Appliance provides effective inventory capabilities and remote management tools, making it a suitable choice for large-scale deployments with a focus on usability and compliance reporting.

The KACE Asset Management Appliance is recognized for its practical features in IT environments. Its capacity for inventory, remote control, and large-scale deployments is noted, alongside efficient package management. Remote management of systems and printers, streamlined Windows upgrades, and comprehensive guides are key aspects. While businesses may use SCCM, KACE stands out in asset management. Current suggestions for improvement include AI integration, infrastructure management, enhanced service desk functions, and better update management. Its existing remote desktop tool is viewed as complex, with in-house alternatives sought. Achieving more precise data accuracy and including MDM for mobile devices, plus more intuitive training materials, are desired enhancements.

What are KACE Asset Management Appliance's most important features?

Inventory Capabilities: Provides an organized view of assets.
Remote Management: Controls systems and printers from a distance.
Package Deployment: Facilitates software installation and updates.
Compliance Reporting: Ensures regulatory adherence.
Windows Upgrades: Seamlessly transitions to new versions.

What benefits should users look for in KACE Asset Management Appliance reviews?

Ease of Use: Simplifies complex processes for users.
Low Learning Curve: Requires minimal training for operation.
Centralized Management: Integrates desktop and laptop data consolidation.
Time Savings: Streamlines IT tasks reducing manual effort.

KACE Asset Management Appliance is used in industries for efficient inventory package deployment and IT service desk management. Organizations leverage it to deploy both Windows and non-Windows patches, install authorized software, and execute Windows upgrades, supporting enterprises with extensive client bases and simplifying private cloud deployments.

Quest Software

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

Coastal Community Credit Union, St. Dominic Hospital

Buyer's Guide

Device42 vs. KACE Asset Management Appliance

November 2026

Free Report: Device42 vs. KACE Asset Management Appliance

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