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Device42 vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Device42
Ranking in Configuration Management Databases
4th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
IT Asset Management (9th), IP Address Management (IPAM) Tools (5th), Data Center Infrastructure Management (6th)
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Configuration Management Databases category, the mindshare of Device42 is 17.3%, up from 17.2% compared to the previous year. The mindshare of ServiceNow CMDB is 40.5%, down from 43.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases
 

Featured Reviews

AHMEDKASSAB - PeerSpot reviewer
Allows us to determine the exact placement of assets based on the building maps and the room details
In my experience, I believe that the key concern is the pricing strategy of the solution. Instead, other solutions are much more cost-effective. Previously, Device42 has altered the pricing model to include a subscription fee which I see as very costly. They should change their pricing strategy and license scheme, conduct market research and ensure that they provide the right product in the market at the right price.
Ravi Nidadavolu - PeerSpot reviewer
Offers a user-centric approach
My advice to new users is that choosing the right ITSM software, like ServiceNow CMDB, depends on your specific organizational requirements. It is similar to buying a car; there are numerous options, and the choice should be based on factors such as your budget, the effort you are willing to invest, and the level of support you need. Selecting the right software isn't a decision to rush; it involves researching available options and finding the best match based on your organization's needs. I would suggest researching both the advantages and disadvantages of ServiceNow online and considering it as an option. I have worked with BMC Remedy for years, and I have noticed that ServiceNow, especially its user interface, has improved significantly. However, keep in mind that when a tool is being updated to meet current market needs, it goes through stages of development, which may take time to reach its full potential. This is similar to how traditional automakers have entered the electric vehicle market. So, while ServiceNow could be a good choice, it is important to do your homework to ensure it suits your specific requirements. Overall, I would rate ServiceNow CMDB as a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure."
"The most valuable feature was the ability to look up the different assets and see the different attributes that each one has, as well as being able to compare them to other assets."
"The topology layout is the most valuable feature."
"The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great."
"The reporting part is valuable. You have classic reports, and you can also do advanced reporting. They also have the DOQL feature for queries. You can write SQL queries to get your data and create custom reports."
"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."
"The solution's agentless approach to asset discovery is very important for us because installing agents on physical or virtual devices is not easy in our company. We have to escalate these kinds of things to different levels of security. Not having to install agents makes it easy for us."
"The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables."
"One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"The product's initial setup phase was simple."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
 

Cons

"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"I would like to see API management as an additional feature in the tool's future versions. It will give more API security."
"Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical."
"The reporting could be better. The Insights+ component is an improvement, but they even admit it isn't the greatest. The documentation on their website could also be improved, but Device42 is constantly changing, so the documentation would have to change almost daily."
"While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it said "password". The first time I used it I was thinking about communities but the tool said "password," and when you say "password" in SNMP you are thinking about SNMP version 3. This is the only thing that is confusing, although there were some devices that were not included in the discovery."
"For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"My biggest problem with the product is the upgrades. First, we have to do them manually and second, not this last time but the time before that, we actually had to build a new VM to deploy the solution again. We had to back it up and then restore it to the new version. That was inconvenient."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"We would like the solution to be made more easily scalable in future updates."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
"An area for improvement in ServiceNow is the reporting because there are reporting features that would be better when done within the platform, rather than having to buy the performance analytics model. There is so much difference between the dashboarding that you can do from the platform versus what's on the performance analytics model. Some of the features currently available within performance analytics would be good to have within the platform because sometimes, customers will say that the tool is okay, but it's not enough, so you'll need to go with the performance analytics model, and that's costly."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
 

Pricing and Cost Advice

"The product cost is low. It is quite cheap."
"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."
"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."
"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."
"Our licensing costs are on a yearly basis."
"We pay $100,000 per year."
"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."
"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."
"The product price falls on the higher side of the spectrum."
"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
"The product is pricey."
"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."
"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."
"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
report
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
Healthcare Company
9%
Computer Software Company
13%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Device42?
The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
What is your primary use case for Device42?
I use the solution for physical assets management, IT management, and application dependency mapping.
What do you like most about ServiceNow CMDB?
The product's initial setup phase was simple.
What needs improvement with ServiceNow CMDB?
I don't currently see any problems with ServiceNow CMDB since everything works fine. If I click on some particular CIs at the moment, all the information related to that CI appears by default. Righ...
What is your primary use case for ServiceNow CMDB?
I use ServiceNow CMDB in my company to deal with areas like incidents, problems, and change management. I use ServiceNow CMDB in my company to deal with all the equipment inventories and our infras...
 

Overview

 

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about Device42 vs. ServiceNow CMDB and other solutions. Updated: July 2025.
863,901 professionals have used our research since 2012.