Device42 vs ServiceNow CMDB comparison

Device42 and ServiceNow are both solutions in the Configuration Management Databases category. Device42 is ranked #2 with an average rating of 8.2, while ServiceNow is ranked #1 with an average rating of 8.5. Device42 holds a 26.8% mindshare in CMD, compared to ServiceNow’s 21.6% mindshare. Additionally, 100% of Device42 users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Device42

Read 34 Device42 reviews

5,028 Views
1,056 Comparison Views

100% willing to recommend

ServiceNow CMDB

Read 34 ServiceNow CMDB reviews

1,948 Views
1,948 Comparison Views

100% willing to recommend

Device42

ServiceNow CMDB

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Device42 and ServiceNow CMDB based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Device42 vs. ServiceNow CMDB Report (Updated: June 2026).

Buyer's Guide

Device42 vs. ServiceNow CMDB

June 2026

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Helped 902,270 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Device42

Ranking in Configuration Management Databases

2nd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Asset Management (5th), IP Address Management (IPAM) Tools (3rd), Data Center Infrastructure Management (1st)

ServiceNow CMDB

Ranking in Configuration Management Databases

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Configuration Management Databases category, the mindshare of Device42 is 26.8%, up from 21.0% compared to the previous year. The mindshare of ServiceNow CMDB is 21.6%, down from 35.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Databases Mindshare Distribution
Product	Mindshare (%)
ServiceNow CMDB	21.6%
Device42	26.8%
Other	51.599999999999994%

Configuration Management Databases

Featured Reviews

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Granular discovery has ensured confident workload migration and optimized cloud move group planning

Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.

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reviewer2782440

ServiceNow Consultant at a consultancy with 11-50 employees

Automation features and integrated service mapping have streamlined incident and change management processes

There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI components to help with data discrepancies and deduplication recently. They have also improved integrations with other tools, providing many out-of-the-box integrations to different monitoring tools and CMDBs, which previously required coding experience for custom integrations. They are moving towards a more low-code or no-code approach, which is part of their goal as a company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Device42 has positively impacted my organization by helping us lead successful migration and transformation projects, and I have successfully completed cloud movement implementation from standard data center deployments to the cloud."

"Device42 positively impacts my organization because we build the as-is as soon as possible, avoiding the delays we would face with the network or security teams, and I captured more than 100 traffic entries in just two weeks, which was great."

"Discovery tools such as Device42 are very useful for enterprise level organizations."

"Device42 is a fantastic tool for workload discovery, and I believe everyone should start using it if they have plans to do so; it is a top-notch tool in the market."

"Device42 is a really impressive tool."

"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."

"Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with."

"Asset management is a difficult, time consuming thing, however, Device42 has helped me streamline that so I can focus on other areas that need improvement."

More Device42 pros

"The way the CSDM model we have implemented works is great, as they provide good structure and offer excellent services right out of the box without the need to configure it."

"Almost all customers have reduced their response time, which is the most important benefit, and we have brought tasks that previously took more than 30 minutes or one hour of execution down to a few minutes."

"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."

"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."

"It has improved our organization by bringing about quite a bit of automation so that we don't have to manually take inventory, and we can also quickly filter a query along different avenues to find out how many models we have in place."

"We can use ServiceNow CMDB to create more tables that can provide granular information."

"The solution has a single database, architecture, and data model."

"It has helped in tracking hardware and software and reducing overall costs."

More ServiceNow CMDB pros

Cons

"We have not yet seen ROI. The solution has not reduced the time spent managing IT assets."

"The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it."

"From a documentation and reporting standpoint, at present, it is useful, but I feel that it can be improved because it currently feels incomplete in certain areas."

"The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation."

"Configuring rPDUs in the data center for Device42 required us to add multiple discovery jobs. The rPDUs were referred to the ISPDUs and daisy-chained. They would automatically assign a unique SMP port, but Device42 didn't allow SMP ranges, so we had to create a discovery job for each rPDU individually. We submitted a feature request to mitigate that."

"Device42 can improve in the area of updates."

"When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection."

"It would be nice for the agent to have an installer versus a single file across multiple systems."

More Device42 cons

"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."

"The E2E solution has a huge dependency on scanning tools and ServiceNow lacks integration with scanning tools."

"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."

"You need to perform additional planning because their recommendation is not to add columns to the core tables."

"There are areas that could be improved, but that's a longer discussion."

"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."

"The pricing of ServiceNow products is suitable for large companies; it is a bit expensive for medium ones."

"There could be room for enhancing customization capabilities."

More ServiceNow CMDB cons

Pricing and Cost Advice

"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."

"Our licensing costs are on a yearly basis."

"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."

"We pay $100,000 per year."

"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."

"The product cost is low. It is quite cheap."

"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."

"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."

"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."

"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."

"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."

"The product is pricey."

"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."

"The product price falls on the higher side of the spectrum."

"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Outsourcing Company

Financial Services Firm

15%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for Device42?

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a small organization would be able to afford it, but I presume it would also be co...

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What needs improvement with Device42?

I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not think many people use it for that functionality, but if they were to expand the su...

See all answers

What is your primary use case for Device42?

My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine when we need to decom something in a life cycle. We use it for many different p...

See all answers

What needs improvement with ServiceNow CMDB?

I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have an...

See all answers

What is your primary use case for ServiceNow CMDB?

I primarily work with ITSM, HR, SPM, AI, Now Assist, CMDB, and CSDM modules, covering almost all of these areas. I use the integration with ServiceNow CMDB with all the processes that we have imple...

See all answers

What advice do you have for others considering ServiceNow CMDB?

I help customers evaluate their CMDB health. We use the CMDB health to make that analysis, to see the relationships, what is missing with the processes they have, and any mis-ownership issues. So, ...

See all answers

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Product Reports

Buyer's Guide

Device42

June 2026

Download Device42 product report

Buyer's Guide

ServiceNow CMDB

May 2026

Download ServiceNow CMDB product report

Overview

Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.

Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.

What are Device42's key features?

Automatic IT Asset Discovery: Enables detailed information collection on hardware and software.
Application Dependency Mapping: Facilitates tracking of application dependencies for effective cloud migration.
Agentless Discovery: Assists in uncovering assets without the need for specialized agents.
Network Topology Visualization: Assists in visual representation of network connections.
Cloud Integration: Simplifies the integration with cloud services for enhanced insights.

What benefits should be evaluated in Device42?

Improved Decision-Making: Optimizes resource utilization and boosts strategic initiatives.
Seamless Integration: Enhances connectivity with platforms like ServiceNow.
Efficiency in Auditing: Eases compliance and auditing processes.
Simplified Onboarding: Streamlines initial setups and deployment.
Enhanced Operational Insights: Supports better management through comprehensive data visualization.

Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.

Device42

ServiceNow CMDB offers a user-friendly interface with customizable features, seamless integration, reliable performance, detailed discovery tools, and robust data governance. It is essential for effective asset management and IT service optimization.

ServiceNow CMDB serves as a central management facility for configuration items supporting processes like incident, change, and asset management. It provides scalable tracking of IT hardware assets, integrates discovery, and manages relationships among configuration items to enhance infrastructure and service visualization. With strong data governance, automation capabilities, and integration with business modules, it supports cloud and on-premises environments effectively.

What are the most important features of ServiceNow CMDB?

User-Friendly Interface: Customizable and easy-to-navigate, allowing for efficient management.
Seamless Integration: Interfaces with Microsoft Active Directory and business tools effortlessly.
Automation Capabilities: Automates processes to enhance operational efficiency.
Reliability: Offers consistent performance and detailed discovery tools.
Data Governance: Strong regulatory compliance and data management.

What key benefits or ROI should users expect?

Asset Tracking: Centralized asset management with scalable solutions.
IT Service Management: Enhanced project and service portfolio management.
Centralization: Consolidates configuration data for improved decision-making.
Scalability: Adapts to growing business needs and large data sets.

ServiceNow CMDB is implemented across multiple industries to manage complex IT infrastructures. In finance, it supports asset tracking and compliance. Healthcare uses it for critical configuration management and reliable discovery. Tech companies benefit from its integration capabilities and process automation to maintain competitive edge.

ServiceNow

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

Wayfair, Siemens, Allianz, Experian, Vitas Healthcare

Buyer's Guide

Device42 vs. ServiceNow CMDB

June 2026

Free Report: Device42 vs. ServiceNow CMDB

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