

Spiceworks and Device42 compete in the IT management category. Spiceworks seems to have the upper hand for cost-effectiveness and ease of use for SMBs, while Device42 is better suited for comprehensive network asset management.
Features: Spiceworks is an open-source solution with functional helpdesk and inventory capabilities. It offers zero cost, community-based support, and an easy setup. Device42 provides in-depth network discovery and asset management, featuring Application Dependency Mapping, agentless options, and continuous updates.
Room for Improvement: Spiceworks could enhance scalability, monitoring tools, and its ticketing system, along with more dynamic reporting. Device42 needs faster asset discovery, improved user interface intuitiveness, and advanced integration capabilities, with better management for clustered environments.
Ease of Deployment and Customer Service: Spiceworks is flexible with on-premises and cloud deployment, supported by community resources. Device42 is mostly on-premises, providing structured customer service, though at a cost.
Pricing and ROI: Spiceworks offers exceptional ROI due to its free pricing model, ideal for budget-conscious organizations. Device42's pricing reflects its advanced features, though its high cost can be a barrier for those with extensive networks.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
I can confidently say at least 30% is the savings which we have seen.
Customer support for Device42 is fantastic.
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
When it comes to resolving technical issues, the support team is responsive and always available to help.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
Device42 is stable and has been reliable for my organization.
Device42 has been pretty stable.
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
If automatic updates were available for the solution instead of having customers go through the process of downloading and uploading update packages themselves, it would be beneficial.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
For example, I felt the BMC Discovery pricing was quite high.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.
Additionally, it is free software.
| Product | Market Share (%) |
|---|---|
| Device42 | 4.2% |
| Spiceworks | 2.0% |
| Other | 93.8% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 5 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing.
The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.
Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.
Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.
Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.
Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!
Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.
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