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Device42 vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Device42 enhances ROI by streamlining IT asset management, application mapping, and offering insightful reports for cost-effective operations.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
Associate Vice President at Hitachi Systems India Private Limited
I can confidently say at least 30% is the savings which we have seen.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping.
Financial Specialist at Wells Fargo
 

Customer Service

Sentiment score
8.1
Device42's customer service is praised for prompt, knowledgeable support, despite occasional delays, frequently earning high satisfaction ratings.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
Customer support for Device42 is fantastic.
Associate Vice President at Hitachi Systems India Private Limited
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
When it comes to resolving technical issues, the support team is responsive and always available to help.
Cloud Presales Engineer at Activedge Technologies Ltd.
 

Scalability Issues

Sentiment score
7.2
Device42 effectively scales for organizations, enhancing expansion with API integration and Remote Collectors, despite horizontal scaling limitations.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
Associate Vice President at Hitachi Systems India Private Limited
Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.
Senior Consultant at a tech vendor with 10,001+ employees
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
 

Stability Issues

Sentiment score
8.0
Device42 proves reliable with minimal downtime, easy integration, manageable resources, quick issue resolution, and high user satisfaction.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
Device42 is stable and has been reliable for my organization.
Associate Vice President at Hitachi Systems India Private Limited
Device42 has been pretty stable.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Stability for Device42, in terms of reliability, is generally acceptable.
Solutions Architect at KAF Group
 

Room For Improvement

Device42 users seek enhanced interface, integration, pricing, with improved widgets, graphics, navigation, automation, and support efficiency.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
Device42 could benefit from improvements, specifically regarding the deployment of the software, which sometimes can be hectic and become time-consuming.
Financial Specialist at Wells Fargo
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
Associate Vice President at Hitachi Systems India Private Limited
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
 

Setup Cost

Device42 offers cost-effective pricing for managing 1,000-2,000 devices, though addon costs and competition may affect perceptions.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
Associate Vice President at Hitachi Systems India Private Limited
For example, I felt the BMC Discovery pricing was quite high.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable.
Financial Specialist at Wells Fargo
 

Valuable Features

Device42 excels in asset discovery, dependency mapping, and integrated IT management, enhancing security, cloud readiness, and efficiency.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
Associate Vice President at Hitachi Systems India Private Limited
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.
Cloud Presales Engineer at Activedge Technologies Ltd.
Additionally, it is free software.
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
 

Categories and Ranking

Device42
Ranking in IT Asset Management
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
34
Ranking in other categories
Configuration Management Databases (2nd), IP Address Management (IPAM) Tools (3rd), Data Center Infrastructure Management (1st)
Spiceworks
Ranking in IT Asset Management
10th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (14th), IT Infrastructure Monitoring (44th)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Device42 is 4.1%, down from 6.1% compared to the previous year. The mindshare of Spiceworks is 1.9%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
Device424.1%
Spiceworks1.9%
Other94.0%
IT Asset Management
 

Featured Reviews

Manmohan Rao - PeerSpot reviewer
Associate Vice President at Hitachi Systems India Private Limited
Granular discovery has ensured confident workload migration and optimized cloud move group planning
Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
11%
Healthcare Company
8%
Computer Software Company
7%
Construction Company
12%
Computer Software Company
10%
Manufacturing Company
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise20
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Device42?
The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a small organization would be able to afford it, but I presume it would also be co...
What needs improvement with Device42?
I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not think many people use it for that functionality, but if they were to expand the su...
What is your primary use case for Device42?
My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine when we need to decom something in a life cycle. We use it for many different p...
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
What is your primary use case for Spiceworks?
If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.
What advice do you have for others considering Spiceworks?
It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...
 

Comparisons

 

Overview

 

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Device42 vs. Spiceworks and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.