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Device42 vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Device42 enhances ROI by streamlining IT management, boosting efficiency, reducing costs, and optimizing infrastructure across teams.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
Associate Vice President at a tech services company with 10,001+ employees
I can confidently say at least 30% is the savings which we have seen.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
 

Customer Service

Sentiment score
8.0
Device42 offers prompt, knowledgeable support with mostly high satisfaction, though some report delays, especially regarding reporting functionality.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
Customer support for Device42 is fantastic.
Associate Vice President at a tech services company with 10,001+ employees
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
When it comes to resolving technical issues, the support team is responsive and always available to help.
Cloud Presales Engineer at Activedge Technologies Ltd.
 

Scalability Issues

Sentiment score
6.9
Device42 offers robust scalability, efficiently managing large deployments with strong API integration and adaptable remote connectivity for growth.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
Associate Vice President at a tech services company with 10,001+ employees
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Device42 is reliable and stable, requiring occasional IT intervention for updates, with users rating its robustness highly.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
Device42 is stable and has been reliable for my organization.
Associate Vice President at a tech services company with 10,001+ employees
Device42 has been pretty stable.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
 

Room For Improvement

Device42 users seek improved bulk actions, intuitive interface, better integration, mobile access, pricing, support, and setup guidance.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
Associate Vice President at a tech services company with 10,001+ employees
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
If automatic updates were available for the solution instead of having customers go through the process of downloading and uploading update packages themselves, it would be beneficial.
Cloud Presales Engineer at Activedge Technologies Ltd.
 

Setup Cost

Device42's pricing draws mixed reviews; it's seen as feature-rich yet becomes costly with additional features and licensing.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
Associate Vice President at a tech services company with 10,001+ employees
For example, I felt the BMC Discovery pricing was quite high.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
 

Valuable Features

Device42 offers comprehensive IT management with auto-discovery, asset inventory, and integration, enhancing security and decision-making across multi-cloud environments.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
Associate Vice President at a tech services company with 10,001+ employees
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.
Cloud Presales Engineer at Activedge Technologies Ltd.
Additionally, it is free software.
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
 

Categories and Ranking

Device42
Ranking in IT Asset Management
8th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
28
Ranking in other categories
Configuration Management Databases (4th), IP Address Management (IPAM) Tools (5th), Data Center Infrastructure Management (4th)
Spiceworks
Ranking in IT Asset Management
10th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (14th), IT Infrastructure Monitoring (42nd)
 

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of Device42 is 4.2%, down from 6.4% compared to the previous year. The mindshare of Spiceworks is 2.0%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
Device424.2%
Spiceworks2.0%
Other93.8%
IT Asset Management
 

Featured Reviews

reviewer2783919 - PeerSpot reviewer
Associate Vice President at a tech services company with 10,001+ employees
Granular discovery has ensured confident workload migration and optimized cloud move group planning
Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
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881,082 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
9%
Healthcare Company
8%
University
12%
Computer Software Company
11%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise5
Large Enterprise17
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Device42?
My experience with pricing, setup cost, and licensing for Device42 is that it is really reasonable. Compared to other competitors, it does not cost much, and I would recommend it from a cost perspe...
What needs improvement with Device42?
The features I appreciate most about Device42 are the agent-based service providing more granularity and metrics. However, I foresee areas of improvement for the agent-less solution, which could be...
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
 

Comparisons

 

Overview

 

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Device42 vs. Spiceworks and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.