We performed a comparison between Oracle CX Sales, Oracle Fusion Service, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
"the Oracle CX Sales Eloqua module is very useful."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The solution integrates well."
"The lead and opportunity management features are valuable."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"It is stable and scalable, and their support has been very responsive."
"The integration with other systems is easy."
"The solution is completely cloud-based and very easy to access from anywhere."
"The solution is easy to learn."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Stable and scalable with good technical support."
"Oracle Service Cloud could improve the integration for older platforms."
"The most valuable feature of the solution is that customers can easily understand it."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"The reporting features are useful."
"I have found Salesforce Sales Cloud to be stable."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"The most valuable features are the reporting and the custom codes."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"The most valuable features of the solution are reporting and dashboards."
"Salesforce Sales Cloud is a stable solution."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"Support is very poor."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The interface of Oracle CX Sales could be more user-friendly."
"The tool must allow developers to check logs."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The vendor must provide a user-friendly mobile application."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The UI experience needs refinement to enhance user-friendliness."
"The product must provide modules for operations management."
"The user experience has to be much better."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The solution's scalability has some limitations."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"The reporting formats could be better."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"The high price of the product is an area of concern where improvements are required."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
