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Oracle E-Business Suite vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Oracle E-Business Suite enhances efficiency, reduces costs, and boosts productivity, providing ROI within two years and a competitive edge.
Sentiment score
6.5
Salesforce Sales Cloud enhances sales efficiency and data management, offering cost-effective solutions for non-profits with productivity benefits.
I have definitely seen ROI from Oracle E-Business Suite in terms of cost savings and time savings.
Head Of Information Technology at SAISOFT
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
Chief Digital Officer at Cipher7
We are not just implementing Salesforce Sales Cloud; we need to understand what the customer wants to achieve in 5 to 10 years.
Founder and Salesforce Consultant at SaaSnic
 

Customer Service

Sentiment score
4.5
Oracle E-Business Suite support is reliable but varies; quality depends on analyst expertise and region, excelling in Europe and US.
Sentiment score
6.9
Salesforce Sales Cloud offers efficient support, with faster responses for premium users, while community resources enhance regular support experiences.
Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional.
Executive Director, Decision Support at Community Health Network
I have communicated with the technical support of Oracle E-Business Suite through our local vendor who connects with us weekly to diagnose our ERP system and provide us with quick solutions for stability management.
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
I have delivered technical support numerous times for clients, including those in the banking sector, focusing on Oracle Application Framework.
Technical Consultant at AAK
I wouldn't say you go to Salesforce Sales Cloud for their customer support unless you purchase one of their premier plans, which is additional money.
VP of Business Operations at PeerSpot
Support requires a subscription and when taken, the service is pretty nice.
Chief Digital Officer at Cipher7
 

Scalability Issues

Sentiment score
7.5
Oracle E-Business Suite is praised for scalability, customization, and integration, successfully supporting diverse industries and organizational growth.
Sentiment score
7.7
Salesforce Sales Cloud offers strong scalability, accommodating growth and varied business sizes, though some users face reporting and data challenges.
I find Oracle to be much better than other ERPs like SAP or IFS, being easier and more comfortable for everyone.
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
For scalability, I also rate Oracle E-Business Suite as a ten.
Technical Consultant at AAK
I would say it's fairly easy to scale.
Executive Director, Decision Support at Community Health Network
Salesforce is highly scalable and operates efficiently.
AWS Cloud Engineer at Accenture
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Chief Digital Officer at Cipher7
Salesforce Sales Cloud's scalability is impressive as it grows easily with my organization's needs.
VP of Business Operations at PeerSpot
 

Stability Issues

Sentiment score
7.4
Oracle E-Business Suite is stable and reliable, achieving high ratings when supported by quality infrastructure and timely maintenance.
Sentiment score
8.1
Salesforce Sales Cloud is praised for its reliability, minimal downtime, high performance, and effective issue resolution, ensuring stability.
The system is very stable.
Executive Director, Decision Support at Community Health Network
I assess that Oracle E-Business Suite is stable and reliable, as our full server is in our control, making it totally secure for our organization because it is not cloud-based.
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Oracle E-Business Suite is stable and reliable, with a very low chance of data loss.
Technical Consultant at AAK
Salesforce Sales Cloud is very stable.
Chief Digital Officer at Cipher7
I have not experienced any degradation in Salesforce's performance.
AWS Cloud Engineer at Accenture
 

Room For Improvement

Users seek a more flexible, user-friendly Oracle E-Business Suite with improved integration, reporting, support, and mobile compatibility.
Salesforce Sales Cloud struggles with integration, high costs, and usability; users desire better mobile, reporting, and AI features.
I should be able to customize the screen or application without needing technical support.
Data Engineer at Systems Limited
We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform.
Executive Director, Decision Support at Community Health Network
While Oracle has introduced the command center and ECC dashboard, the ECC still has very limited features and functionality.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
VP of Business Operations at PeerSpot
Compared to AWS, it is slower, which could be a hindrance.
AWS Cloud Engineer at Accenture
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
Chief Digital Officer at Cipher7
 

Setup Cost

Oracle E-Business Suite is costly for small businesses, with complex licensing, and users seek more affordable alternatives.
Salesforce Sales Cloud is costly, but negotiating can secure discounts; value justifies pricing, challenging affordability for smaller businesses.
For small businesses or those generating low revenue, it is often expensive.
Technical Consultant at AAK
Oracle pricing is comparatively high to other vendors.
Data Engineer at Systems Limited
Each license costs a significant amount.
Head Of Information Technology at SAISOFT
Without negotiation, costs can become expensive.
Chief Digital Officer at Cipher7
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Founder and Salesforce Consultant at SaaSnic
Salesforce Sales Cloud is extremely expensive.
VP of Business Operations at PeerSpot
 

Valuable Features

Oracle E-Business Suite offers flexible, integrated solutions with advanced features, enhancing efficiency and decision-making across various industries.
Salesforce Sales Cloud enhances productivity with customizability, automation, integration, data analytics, and efficient communication for optimal sales management.
Oracle E-Business Suite provides standard APIs for integrating with custom applications.
Data Engineer at Systems Limited
As a core user of both Oracle and IFS ERP, I can visit all the modules at the same time. This helps me synchronize all the data across all modules, enabling me to show management how the organization works, how each module functions, and how people can get the information they need from the right sources.
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Oracle E-Business Suite is keeping up with the market and now introducing AI database capabilities.
Technical Consultant at AAK
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
AWS Cloud Engineer at Accenture
Being able to pull reports in Salesforce Sales Cloud based on any of the fields that we have there and then building logic on those fields saves me time and also gives me visibility into what's going on with my teams across multiple departments, which is very helpful for us.
VP of Business Operations at PeerSpot
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
Chief Digital Officer at Cipher7
 

Categories and Ranking

Oracle E-Business Suite
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
Field Service Management (1st), ERP (4th), Activity Based Costing Software (1st), Benefits Administration (5th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (1st)
Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
118
Ranking in other categories
CRM (2nd), Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)
 

Mindshare comparison

While both are Sales Applications solutions, they serve different purposes. Oracle E-Business Suite is designed for ERP and holds a mindshare of 3.8%, down 4.8% compared to last year.
Salesforce Sales Cloud, on the other hand, focuses on CRM, holds 2.1% mindshare, down 9.3% since last year.
ERP Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite3.8%
SAP ERP10.4%
SAP S/4HANA6.3%
Other79.5%
ERP
CRM Mindshare Distribution
ProductMindshare (%)
Salesforce Sales Cloud2.1%
Microsoft Dynamics CRM2.6%
SAP CRM2.1%
Other93.2%
CRM
 

Featured Reviews

Md. Mazharul Islam - PeerSpot reviewer
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Has connected financial data across departments and improved future cash flow planning
I would like to improve the integration with other solutions, as I need everything integrated, like the HR module, purchase module, SCM, production, and engineering. Each and every module should be connected to the finance module, and I think Oracle provides the right solution. Also, SAP, IFS, or Microsoft Dynamics 365 offer some solutions, but I am not as happy with them as I am with Oracle. I believe that Oracle E-Business Suite could improve by transitioning from Java-based scripts in our system to a web-based environment. While Oracle already has JD Edwards available in web-based format, I think it needs to be smoother for optimization and presentation in the future. In comparison, IFS is fully web-based, and all applications are sufficiently good and user-friendly. We are developing and trying to improve to a web-based setup, but it is currently too costly.
Jonny Katz - PeerSpot reviewer
VP of Business Operations at PeerSpot
Uses data-driven insights to improve workflows and highlights a need for simpler automation tools
Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
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Top Industries

By visitors reading reviews
Manufacturing Company
8%
Computer Software Company
8%
University
7%
Financial Services Firm
7%
Manufacturing Company
11%
Computer Software Company
9%
Financial Services Firm
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise33
Large Enterprise114
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise26
Large Enterprise40
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
What are the pros and cons of MS dynamics vs. Salesforce CRM?
When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs ...
 

Also Known As

Oracle EBS, OEBS
Sales Cloud, SFDC, Salesforce
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP. Updated: March 2026.
884,656 professionals have used our research since 2012.