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Oracle E-Business Suite vs Salesforce Sales Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle E-Business Suite and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two ERP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Oracle E-Business Suite vs. Salesforce Sales Cloud report (Updated: September 2022).
632,611 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I think one of the best use cases is centralizing supplier and customer data into our finance system. We identified there were so many duplicate suppliers and customers and so a lot of time was spent reporting.""It is a very consistent product on IBM. There is also a lot of knowledge data.""Oracle E-Business Suite improves forecast accuracy, reduces costs, and increases manufacturing capacity.""Oracle EBS adapts to our business rules, so we don't have to change them, whereas SAP is rigid. We need to change our business rules to implement SAP. Oracle's reporting is also excellent and it's easier for our technical team to customize the solution compared to SAP, Microsoft Dynamics, and other products.""This software scales very well across various implementations.""This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired.""Technical support is good.""The most valuable features are the financial-related capabilities."

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"The solution can scale massively. I've been quite impressed.""The performance is good, and it is easy to use.""It is a good platform that shows consolidation of information for our customer base.""The user interface is pretty simple.""You can capture all the contacts that relate to an account or business, including personal details.""The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good.""Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents.""The most valuable features are the reporting and the custom codes."

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Cons
"I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation.""Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution.""The solution needs to be updated with modern technology as it currently runs on the Java platform, JWE, which is obsolete and requires you to need an API supported browser.""The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy.""They should include database functionality.""Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate.""It is difficult to get answers from technical support right away.""The simplicity of the user experience needs to be improved tremendously."

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"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern.""Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product.""It is a bit pricey.""An area for improvement would be the ease of configuration.""The monitoring is very good, but it could be better.""Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot.""The deployment of data from the development environment to production is also a weaker point because their solution is not powerful.""I would like to see a more affordable licensing model."

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Pricing and Cost Advice
  • "Considering the market at the moment, Oracle needs to adjust the pricing of this solution."
  • "This product is more expensive if you compare it to SAP."
  • "The pricing of the solution is at about $700-$750 per year."
  • "Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance."
  • "At our various customers, the software tends to pay for itself in less than two years."
  • "Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year."
  • "Oracle's licenses are not straightforward."
  • "The license is very expensive and I think that it needs to be cheaper to get a wider range of users or customers."
  • More Oracle E-Business Suite Pricing and Cost Advice →

  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The on-premises solution has maturity in features but also flex fields.
    Top Answer:One of the major issues is that the solution has a high price.
    Top Answer:Improvements could be made in mobility for mobile applications or tablets. The solution still has some web-built pages and Java forms, and Oracle is currently shifting Java forms to be web-based. Once… more »
    Top Answer:I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch.
    Top Answer:I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud… more »
    Top Answer:We use this solution for opportunity and account management, contact management, quoting, marketing and for registration of events.
    Ranking
    3rd
    out of 58 in ERP
    Views
    10,878
    Comparisons
    8,209
    Reviews
    40
    Average Words per Review
    506
    Rating
    7.5
    1st
    out of 70 in CRM
    Views
    5,483
    Comparisons
    3,332
    Reviews
    49
    Average Words per Review
    640
    Rating
    8.2
    Comparisons
    Also Known As
    Oracle EBS, OEBS
    Sales Cloud, SFDC, Salesforce
    Learn More
    Salesforce
    Video Not Available
    Overview

    Oracle E-Business Suite (EBS) is considered the most extensive offering of amalgamated worldwide business applications available. Oracle EBS helps facilitate medium to large business enterprise organizations with the ability to enhance critical decision-making processes, streamline business procedures, minimize costs, and improve overall performance and productivity.

    Oracle EBS runs as a complement to Oracle Database software. The applications serve to automate such processes as supply chain management (SCM), human resource management (HRM), customer relations management (CRM), project portfolio management (PPM), financial management, service management, and more.

    Oracle EBS runs best in the cloud. It is a cost-saving option that offers greater productivity and can immediately and easily respond to changing dynamic business needs with an intuitive, automated scalable cloud infrastructure.

    Below are some of the valuable features of popular application offerings available within Oracle EBS:

    Supply Chain Management (SCM): Every possible supply chain process can be fully automated, from planning, creation, and appropriation to development and fulfillment, delivering a comprehensive solution application to ensure organizations have robust, intelligent-driven, value-added chains. Some applications include:

    • Manufacturing
    • Value Chain Planning and Execution
    • Procurement and Fulfillment
    • Lifecycle Management
    • Business Intelligence and Analytics

    Human Resource Management (HRM): The solution offers a sturdy group of outstanding human resource processes that enable users to improve productivity, enhance overall business performance, and lower TCO. Some processes include:

    • Workforce Management
    • Talent Management
    • Global Personnel Policy Management
    • Human Resource Analytics

    Customer Relations Management (CRM): This application provides for a streamlined, unique global gathering of information that will ensure all selling channels are continually following the organization's objectives and protocols. Some features include:

    • Oracle Service
    • Oracle Marketing
    • Oracle Order Management
    • Oracle Channel Revenue Management

    Project Portfolio Management (PPM): Oracle EBS provides a comprehensive, full lifecycle offering of project and portfolio management. Users get a single fully transparent view of all project-related ventures coupled with a superb performance process that grants users the ability to choose the best, most dynamic portfolio ventures.

    • Project Collaboration
    • Project Management
    • Project Analytics
    • Project Cost
    • Project Billing

    Financial Management: Users are able to perform more effectively, improve productivity and efficiency, develop productivity tools and integrated performance management, and develop processes for shared services to reduce overall operating costs. Some features include:

    • Asset Lifecycle Management
    • Financial Control and Reporting
    • Travel and Expense Management
    • Lease and Finance Management
    • Risk Management and Compliance

    Service Management: This application allows users access to the best data necessary to provide correct, precise, reliable information to their clients to ensure that every expectation is exceeded and consistently satisfied.

    • Inbound and outbound telephony
    • Project Collaboration
    • Project Cost
    • Billing
    • Project Management

    Reviews from Real Users:

    Kopano R., Freelancer at a tech services company, says, “What I found most valuable in Oracle E-Business Suite is the patching because it is straightforward. As long as you follow Oracle's best practices, you are able to finish the task of patching without a problem. I like that it's also easy to add products, e.g. if you want to add on financials, you can, or if you don't have financials, you can expand on that. I like that Oracle E-Business Suite is really scalable.”

    Mohammed G., Senior Oracle Application Consultant at a comms service provider, writes, “Oracle E-Business Suite consists of a lot of streams, such as financial and HR processes of the enterprise companies. We are using most of the Oracle financial modules, and we have an Oracle stream, FI procurement stream, and HR streams, which have a lot of applications. Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good. “

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Offer
    Learn more about Oracle E-Business Suite
    Learn more about Salesforce Sales Cloud
    Sample Customers
    Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    REVIEWERS
    Comms Service Provider13%
    Energy/Utilities Company7%
    Financial Services Firm7%
    Local Government7%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider12%
    Financial Services Firm6%
    Government6%
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm7%
    Comms Service Provider7%
    Pharma/Biotech Company5%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider11%
    Financial Services Firm7%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    REVIEWERS
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    ERP
    September 2022
    Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP. Updated: September 2022.
    632,611 professionals have used our research since 2012.

    Oracle E-Business Suite is ranked 3rd in ERP with 44 reviews while Salesforce Sales Cloud is ranked 1st in CRM with 49 reviews. Oracle E-Business Suite is rated 7.6, while Salesforce Sales Cloud is rated 8.2. The top reviewer of Oracle E-Business Suite writes "Highly flexible but lacks some balance between the cloud and on-premise versions". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Oracle E-Business Suite is most compared with SAP ERP, PeopleSoft, JD Edwards EnterpriseOne, Oracle HCM Cloud and SAP S/4HANA, whereas Salesforce Sales Cloud is most compared with SAP ERP, Camunda Platform, Siebel CRM, Microsoft Dynamics CRM and Pega Robotic Process Automation.

    We monitor all ERP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.