We performed a comparison between Oracle E-Business Suite and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two ERP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"I think one of the best use cases is centralizing supplier and customer data into our finance system. We identified there were so many duplicate suppliers and customers and so a lot of time was spent reporting."
"It is a very consistent product on IBM. There is also a lot of knowledge data."
"Oracle E-Business Suite improves forecast accuracy, reduces costs, and increases manufacturing capacity."
"Oracle EBS adapts to our business rules, so we don't have to change them, whereas SAP is rigid. We need to change our business rules to implement SAP. Oracle's reporting is also excellent and it's easier for our technical team to customize the solution compared to SAP, Microsoft Dynamics, and other products."
"This software scales very well across various implementations."
"This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired."
"Technical support is good."
"The most valuable features are the financial-related capabilities."
"The solution can scale massively. I've been quite impressed."
"The performance is good, and it is easy to use."
"It is a good platform that shows consolidation of information for our customer base."
"The user interface is pretty simple."
"You can capture all the contacts that relate to an account or business, including personal details."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."
"The most valuable features are the reporting and the custom codes."
"I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation."
"Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution."
"The solution needs to be updated with modern technology as it currently runs on the Java platform, JWE, which is obsolete and requires you to need an API supported browser."
"The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy."
"They should include database functionality."
"Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate."
"It is difficult to get answers from technical support right away."
"The simplicity of the user experience needs to be improved tremendously."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"It is a bit pricey."
"An area for improvement would be the ease of configuration."
"The monitoring is very good, but it could be better."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"I would like to see a more affordable licensing model."
Oracle E-Business Suite (EBS) is considered the most extensive offering of amalgamated worldwide business applications available. Oracle EBS helps facilitate medium to large business enterprise organizations with the ability to enhance critical decision-making processes, streamline business procedures, minimize costs, and improve overall performance and productivity.
Oracle EBS runs as a complement to Oracle Database software. The applications serve to automate such processes as supply chain management (SCM), human resource management (HRM), customer relations management (CRM), project portfolio management (PPM), financial management, service management, and more.
Oracle EBS runs best in the cloud. It is a cost-saving option that offers greater productivity and can immediately and easily respond to changing dynamic business needs with an intuitive, automated scalable cloud infrastructure.
Below are some of the valuable features of popular application offerings available within Oracle EBS:
Supply Chain Management (SCM): Every possible supply chain process can be fully automated, from planning, creation, and appropriation to development and fulfillment, delivering a comprehensive solution application to ensure organizations have robust, intelligent-driven, value-added chains. Some applications include:
Human Resource Management (HRM): The solution offers a sturdy group of outstanding human resource processes that enable users to improve productivity, enhance overall business performance, and lower TCO. Some processes include:
Customer Relations Management (CRM): This application provides for a streamlined, unique global gathering of information that will ensure all selling channels are continually following the organization's objectives and protocols. Some features include:
Project Portfolio Management (PPM): Oracle EBS provides a comprehensive, full lifecycle offering of project and portfolio management. Users get a single fully transparent view of all project-related ventures coupled with a superb performance process that grants users the ability to choose the best, most dynamic portfolio ventures.
Financial Management: Users are able to perform more effectively, improve productivity and efficiency, develop productivity tools and integrated performance management, and develop processes for shared services to reduce overall operating costs. Some features include:
Service Management: This application allows users access to the best data necessary to provide correct, precise, reliable information to their clients to ensure that every expectation is exceeded and consistently satisfied.
Reviews from Real Users:
Kopano R., Freelancer at a tech services company, says, “What I found most valuable in Oracle E-Business Suite is the patching because it is straightforward. As long as you follow Oracle's best practices, you are able to finish the task of patching without a problem. I like that it's also easy to add products, e.g. if you want to add on financials, you can, or if you don't have financials, you can expand on that. I like that Oracle E-Business Suite is really scalable.”
Mohammed G., Senior Oracle Application Consultant at a comms service provider, writes, “Oracle E-Business Suite consists of a lot of streams, such as financial and HR processes of the enterprise companies. We are using most of the Oracle financial modules, and we have an Oracle stream, FI procurement stream, and HR streams, which have a lot of applications. Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good. “
Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.
Oracle E-Business Suite is ranked 3rd in ERP with 44 reviews while Salesforce Sales Cloud is ranked 1st in CRM with 49 reviews. Oracle E-Business Suite is rated 7.6, while Salesforce Sales Cloud is rated 8.2. The top reviewer of Oracle E-Business Suite writes "Highly flexible but lacks some balance between the cloud and on-premise versions". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Oracle E-Business Suite is most compared with SAP ERP, PeopleSoft, JD Edwards EnterpriseOne, Oracle HCM Cloud and SAP S/4HANA, whereas Salesforce Sales Cloud is most compared with SAP ERP, Camunda Platform, Siebel CRM, Microsoft Dynamics CRM and Pega Robotic Process Automation.
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