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Oracle CX Sales pros and cons

Vendor: Oracle
3.9 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Oracle CX Sales integrates well and account management is highly effective.
The CX Sales Eloqua module is recognized for its usefulness.
Stability and scalability are notable, with responsive support services.
Analytics features are rated positively for their comprehensiveness.
Oracle CX Sales offers valuable lead and opportunity management.

CONS

The interface could be more user-friendly.
Integration issues have been experienced with old databases and Oracle CX Sales Cloud.
Stability is problematic, with frequent refreshes needed, especially during quote creation.
The absence of a mobile app affects sales teams who travel frequently.
Support and developer access to logs are inadequate.
 

Oracle CX Sales Pros review quotes

it_user288363 - PeerSpot reviewer
EVP Sales with 501-1,000 employees
Jan 11, 2016
The best practice business processes of PROMATIS helped us to implement an integrated process orientiented system.
it_user332886 - PeerSpot reviewer
Manager at a energy/utilities company with 1,001-5,000 employees
Oct 26, 2015
Simplicity is key, and that's improved our organization.
it_user356787 - PeerSpot reviewer
Principal Oracle CX Cloud Consultant at Rapidflow Inc - Supply Chain, Logistics, PLM, Cloud
Mar 17, 2017
We've implemented Oracle Sales Cloud there and now they are using the application composers and groovy scripting within the tool’s capability to deliver an inbuilt quoting metric, which allows their sales team to alter estimates, update sales cycles, delivery costs, and monitor margin through a system.
Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
reviewer1688787 - PeerSpot reviewer
Knowledge and associate at a consultancy with 1,001-5,000 employees
Oct 8, 2021
The solution integrates well.
Amin Amin - PeerSpot reviewer
CRM Section Head at Ghabbour Auto
Apr 27, 2022
the Oracle CX Sales Eloqua module is very useful.
reviewer1850535 - PeerSpot reviewer
Account Manager at a computer software company with 501-1,000 employees
Apr 29, 2022
CX Sales is very intuitive - you just have to click a few buttons, and you see everything.
reviewer1877388 - PeerSpot reviewer
CRM /CX Business Analyst, Solutions Consultant & PM
Jun 8, 2022
It covers sales very well.
Manoj Kulkani - PeerSpot reviewer
Sales Head - ICT Sector at a security firm with 10,001+ employees
Jun 19, 2022
Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.
RK
Head - Financial Reporting and Taxation at Sify Technologies
Jul 12, 2022
It is stable and scalable, and their support has been very responsive.
PS
Solution Architect at Aberdeen Standard Investments
Jul 27, 2023
The lead and opportunity management features are valuable.
 

Oracle CX Sales Cons review quotes

it_user288363 - PeerSpot reviewer
EVP Sales with 501-1,000 employees
Jan 11, 2016
The performance is bad.
it_user332886 - PeerSpot reviewer
Manager at a energy/utilities company with 1,001-5,000 employees
Oct 26, 2015
A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere.
it_user356787 - PeerSpot reviewer
Principal Oracle CX Cloud Consultant at Rapidflow Inc - Supply Chain, Logistics, PLM, Cloud
Mar 17, 2017
The data import process has grown a little since earlier releases. In the recent releases (8 and above), this process has improved but not much.
Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
reviewer1688787 - PeerSpot reviewer
Knowledge and associate at a consultancy with 1,001-5,000 employees
Oct 8, 2021
The interface of Oracle CX Sales could be more user-friendly.
Amin Amin - PeerSpot reviewer
CRM Section Head at Ghabbour Auto
Apr 27, 2022
We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.
reviewer1850535 - PeerSpot reviewer
Account Manager at a computer software company with 501-1,000 employees
Apr 29, 2022
CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes.
reviewer1877388 - PeerSpot reviewer
CRM /CX Business Analyst, Solutions Consultant & PM
Jun 8, 2022
You can get disconnected if you do not have a strong, reliable internet connection.
Manoj Kulkani - PeerSpot reviewer
Sales Head - ICT Sector at a security firm with 10,001+ employees
Jun 19, 2022
It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.
RK
Head - Financial Reporting and Taxation at Sify Technologies
Jul 12, 2022
They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.
PS
Solution Architect at Aberdeen Standard Investments
Jul 27, 2023
Support is very poor.