Try our new research platform with insights from 80,000+ expert users

Salesforce Sales Cloud pros and cons

Vendor: Salesforce

4.2 out of 5

118 reviews
94% willing to recommend

Pros & Cons summary

Salesforce Sales Cloud offers customizable features and supports process automation, making it user-friendly for non-developers. Valued for scalability, it efficiently manages leads and sales, with powerful analytics tools for strategic insights. Improvements are needed in duplicate data cleaning and integration processes. Its cost and restrictive licensing are challenges, especially for small businesses, and storage limitations exist. Despite these, Salesforce Sales Cloud helps streamline sales productivity and aligns with business objectives.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Salesforce Sales Cloud is highly valued for its ability to integrate with other SaaS solutions, providing seamless connectivity and automation opportunities without requiring extensive coding.

With custom fields, reports, and objects, Salesforce Sales Cloud adapts easily to various business objectives, offering scalable solutions suited to organizations of any size.

Salesforce Sales Cloud's performance and stability are consistently praised, enabling users to work efficiently without experiencing lag or downtime.

Its robust reporting and analytics capabilities are instrumental in influencing sales strategies, allowing users to build detailed dashboards for comprehensive insights.

The centralization of customer-related data in Salesforce Sales Cloud eliminates reliance on external spreadsheets, streamlining processes, reducing delivery time, and boosting sales efficiency.

CONS

Auto clean for duplicate leads, accounts, and contacts in Salesforce Sales Cloud needs improvement.

The cost and licensing model of Salesforce Sales Cloud could be more affordable and accommodating for small businesses.

The complexity of Salesforce Sales Cloud makes it difficult for users to understand and implement certain actions.

Integration with external applications, especially for email and calendar syncing, presents challenges in Salesforce Sales Cloud.

Salesforce Sales Cloud’s reporting features have limitations such as restrictions on the number of records and need better personalization.

Salesforce Sales Cloud Pros review quotes

‎Senior Account Executive at a tech vendor with 501-1,000 employees

Feb 20, 2018

It has custom fields and custom reports which can align to our business objectives and marketing focus.

Read full review

CIO and Principal Research Analyst at Nemertes Research

Jan 4, 2020

The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.

Read full review

reviewer1296264

Principal Solutions Architect- Enterprise Applications at a tech services company with 1-10 employees

Sep 23, 2020

The product is very fast and responsive. There's no lag time when you are on the platform.

Read full review

Salesforce Sales Cloud

Free Report: Salesforce Sales Cloud Reviews and More

Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,768 professionals have used our research since 2012.

Marketing & Sales Services at a pharma/biotech company with 201-500 employees

Oct 18, 2021

The best features of the solution are its performance and stability.

Read full review

AB

Amanda Beard-Neilson

Director at ABN PRO LTD

Nov 2, 2021

You can capture all the contacts that relate to an account or business, including personal details.

Read full review

AP

Salesforce Functional Consultant at Realdolmen

Nov 15, 2021

The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution.

Read full review

MK

ICT Manager at ZSCO

Nov 9, 2021

It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing.

Read full review

KG

Independent Security Consultant/ Virtual CISO at Galbraith & Associates Inc.

Nov 11, 2021

The solution can scale massively. I've been quite impressed.

Read full review

EE

Salesforce consultant - IT manager at Gegobyte Ltd

Nov 11, 2021

Suitable for all sizes of organizations.

Read full review

reviewer1716150

Software Engineer - Technical Lead at a financial services firm with 10,001+ employees

Nov 15, 2021

I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting.

Read full review

Show 10 more reviews (out of 80)

Salesforce Sales Cloud Cons review quotes

‎Senior Account Executive at a tech vendor with 501-1,000 employees

Feb 20, 2018

Auto clean for duplicate leads, accounts, and contacts needs improving.

Read full review

CIO and Principal Research Analyst at Nemertes Research

Jan 4, 2020

The cost of this solution could be improved.

Read full review

reviewer1296264

Principal Solutions Architect- Enterprise Applications at a tech services company with 1-10 employees

Sep 23, 2020

The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions.

Read full review

Salesforce Sales Cloud

Free Report: Salesforce Sales Cloud Reviews and More

Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,768 professionals have used our research since 2012.

Marketing & Sales Services at a pharma/biotech company with 201-500 employees

Oct 18, 2021

The licensing price could be cheaper.

Read full review

AB

Amanda Beard-Neilson

Director at ABN PRO LTD

Nov 2, 2021

The built-in functionality is a little dated.

Read full review

AP

Salesforce Functional Consultant at Realdolmen

Nov 15, 2021

The deployment of data from the development environment to production is also a weaker point because their solution is not powerful.

Read full review

MK

ICT Manager at ZSCO

Nov 9, 2021

It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things.

Read full review

KG

Independent Security Consultant/ Virtual CISO at Galbraith & Associates Inc.

Nov 11, 2021

If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful.

Read full review

EE

Salesforce consultant - IT manager at Gegobyte Ltd

Nov 11, 2021

Amount of storage provided is limited.

Read full review

reviewer1716150

Software Engineer - Technical Lead at a financial services firm with 10,001+ employees

Nov 15, 2021

There are things that could be improved with respect to file sharing. There is a limited file size.

Read full review

Show 10 more reviews (out of 80)

Related questions

32

Should we choose Salesforce, SAP CRM, Sugar CRM, inContact, Vocalcom, Oracle RightNow or build our own custom app?

21

What are the biggest reasons for migrating to Salesforce from other CRMs?

17

What are the pros and cons of MS dynamics vs. Salesforce CRM?

18

Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?

21

Cost Comparison between using CRM SAP vs Salesforce vs Pega

23

Possible to move Salesforce to Cloud Foundry without refactoring?

23

Looking for a CRM that would best integrate with Office 365

28

When evaluating CRM, what aspect do you think is the most important to look for?

19

Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?

21

What are the biggest reasons for migrating to Salesforce from other CRMs?