Sales Head - ICT Sector at a insurance company with 10,001+ employees
Real User
Top 20
Mar 28, 2025
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical requirements would be beneficial.
Senior Consultant at a consultancy with 10,001+ employees
Real User
Top 20
Apr 23, 2024
Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player.
Since it is a cloud-based product, we don't have access to the backend. So, it is difficult for the developers. If something is wrong, I cannot check the backend. We have to raise an SR, and the support team provides us with logs. The tool must allow developers to check logs. If the vendor gives options to download the logs, it will help us analyze the issues.
Head - Financial Reporting and Taxation at Sify Technologies
Real User
Jul 12, 2022
The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level. They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.
CRM /CX Business Analyst, Solutions Consultant & PM
Real User
Jun 8, 2022
The solution can scale, however, it is an area that is improving and needs improving. You can get disconnected if you do not have a strong, reliable internet connection. We'd like more enhancements related to the account portfolio, something called the account plan. More integrations would be ideal. They need to include non-revenue items in the sales goals in the quarterly plans. It's very difficult to find a consultant already scalable enough for all these languages. Even though we have a lot of technical guys, technical and very clever technical guys or consultants all over the world, we don't have someone who has all these languages at the same time for Oracle.
We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being. Oracle CX Sales could add more features in the future.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and...
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical requirements would be beneficial.
Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player.
Since it is a cloud-based product, we don't have access to the backend. So, it is difficult for the developers. If something is wrong, I cannot check the backend. We have to raise an SR, and the support team provides us with logs. The tool must allow developers to check logs. If the vendor gives options to download the logs, it will help us analyze the issues.
Customers usually do not prefer the solution over Sales Cloud. Support is very poor.
The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level. They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.
The solution can scale, however, it is an area that is improving and needs improving. You can get disconnected if you do not have a strong, reliable internet connection. We'd like more enhancements related to the account portfolio, something called the account plan. More integrations would be ideal. They need to include non-revenue items in the sales goals in the quarterly plans. It's very difficult to find a consultant already scalable enough for all these languages. Even though we have a lot of technical guys, technical and very clever technical guys or consultants all over the world, we don't have someone who has all these languages at the same time for Oracle.
We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being. Oracle CX Sales could add more features in the future.
The interface of Oracle CX Sales could be more user-friendly.