Buyer's Guide
CRM
November 2022
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Ravi_S - PeerSpot reviewer
Head - Financial Reporting and Taxation at Sify Technologies
Real User
Top 10
Responsive support and reliable, but should have a mobile app and better UI/UX
Pros and Cons
  • "It is stable and scalable, and their support has been very responsive."
  • "They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

What is our primary use case?

We use it to track our opportunities. We use it for sales calls, customer meetings, and proposals by the sales team. We also use CPQ.

It is on a private cloud, and its version should be the latest one.

What is most valuable?

In terms of features, it is pretty much like other cloud solutions for sales force management, and it has definitely improved the way our organization functions. It is stable and scalable, and their support has been very responsive.

What needs improvement?

The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level.

They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.

For how long have I used the solution?

I have been using this solution for more than six years.

What do I think about the stability of the solution?

It is very good. We have not had significant issues. It has always been fine.

What do I think about the scalability of the solution?

It is scalable. We don't find any issue. It is being used by the entire sales team. We have close to 600 people using it.

We are using it completely. I don't see any additional areas where we could use it more. We are using it completely to manage our sales team.

How are customer service and support?

They're responsive. They're very good at responding. I would rate them a five out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't have any similar solution. This was the first solution that we got.

How was the initial setup?

It was complex because we have distributed or decentralized companies and a central sales team. One salesperson works for multiple companies. So, there was a lot of work that we had to do. It took close to six months for us. I would rate it a four out of five in terms of the setup. 

What about the implementation team?

We hired a consultant for its implementation. We have around six people to maintain it. It is managed in-house. We got our team trained on it. 

What other advice do I have?

It is a typical sales force management software. I don't find anything significant in this.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: implementers
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Buyer's Guide
CRM
November 2022
Get our free report covering Oracle, Oracle, Salesforce, and other competitors of Oracle CX Sales. Updated: November 2022.
655,113 professionals have used our research since 2012.