Siebel CRM and Oracle CX Sales compete in the CRM space. Oracle CX Sales seems to have the upper hand due to its cloud capabilities, offering a competitive edge by fulfilling evolving business needs.
Features: Siebel CRM offers scalable, customizable solutions, crucial for complex business environments seeking extensive integration. The platform's robust workflows enhance customer management, while its high level of customization adds value. Oracle CX Sales provides AI-driven insights and seamless connectivity, improving sales efficiency. Its mobile-enabled functionality allows users to access the system across devices. The solution's workflow-driven structure aligns with best sales practices.
Room for Improvement: Siebel CRM could improve its user interface for a more modern experience and streamline its extensive setup process. Faster updates would benefit companies with dynamic needs and reducing integration complexity would enhance its adaptability. For Oracle CX Sales, the visual builder requires enhancement for better customization. Simplifying the initial implementation process and expanding industry-specific features could increase its appeal to new sectors.
Ease of Deployment and Customer Service: Siebel CRM's deployment demands significant time and resources, whereas Oracle CX Sales offers a cloud-based, streamlined setup, minimizing complexities. Both provide reliable customer service, but Oracle CX Sales offers quicker integration and updates, appealing to businesses focused on speed and innovation.
Pricing and ROI: Siebel CRM involves higher initial setup costs, suitable for long-term, enterprise-level engagements. In contrast, Oracle CX Sales balances pricing with its adaptive features, potentially delivering faster ROI. Its agile, cloud-based model aligns with quickly changing market demands, offering a significant advantage.
| Product | Market Share (%) |
|---|---|
| Siebel CRM | 1.3% |
| Oracle CX Sales | 0.9% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 16 |
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.
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