Oracle Fusion Service and monday.com compete in the collaborative tools and project management category. While both offer extensive functionalities, monday.com often has an edge due to its user-friendly interface and ease of navigation, particularly favored by smaller to mid-sized teams.
Features:Oracle Fusion Service offers omnichannel support, integration with other Oracle applications, and enterprise-level service management tools such as advanced analytics. monday.com focuses on intuitive project management with features like task automation, timeline views, and custom dashboards that cater to flexible team setups.
Room for Improvement:Oracle Fusion Service can improve its user interface, simplify integration with older systems, and offer better customization options. monday.com could enhance its reporting features, improve notification system, and expand CRM integration capabilities.
Ease of Deployment and Customer Service:Oracle Fusion Service involves more complex deployment, supporting various cloud models suited for enterprise needs. Some users note inconsistencies in customer service experiences. monday.com offers straightforward public cloud deployment, facilitating quick integration and use with generally well-received customer service, although some desire faster response times.
Pricing and ROI:Oracle Fusion Service carries high licensing costs reflective of its enterprise-level feature set, with potential ROI justified through improved efficiency and pay-per-module options for cost management. monday.com has tiered pricing appealing to smaller teams, providing substantial ROI through its user-friendly features, despite some considering it slightly expensive.
I would rate their customer service a ten.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
It is quite expensive.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.
Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.
What are the key features of Monday.com?
What benefits should users consider?
In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
