Oracle Fusion Service and Monday.com for Enterprise both compete in the realm of service management solutions, with a focus on enterprise needs. Oracle Fusion stands out for its comprehensive capabilities aimed at large organizations, while Monday.com is praised for its user-friendly interface and adaptability, appealing to smaller businesses.
Features: Oracle Fusion Service is equipped with SLA, Social Monitor, and Smart Assistant, which facilitate a seamless overview of customer interactions. It provides robust API integrations, ensuring adaptability to varied enterprise systems. On the other hand, Monday.com offers board customization, automation, and intuitive dashboards, making it ideal for project management and team collaboration across different sectors.
Room for Improvement: Oracle Fusion users suggest improving its user interface design and enhancing B2B customization and integration capabilities, with better documentation to support these changes. Meanwhile, users of Monday.com request more advanced automation and integration options, alongside a better mobile user interface and dashboard customization to match enterprise-level needs.
Ease of Deployment and Customer Service: Oracle Fusion Service is versatile with its deployment options across Public and Private Clouds and on-premises, although it occasionally suffers from slow response times. In contrast, Monday.com excels in a Public Cloud setup, praised for its straightforward implementation and strong customer service, albeit with some users desiring more proactive support and training options.
Pricing and ROI: Oracle Fusion Service's pricing can be prohibitive to small enterprises due to high licensing costs, but it offers flexible models that can result in significant ROI through efficiency improvements. Monday.com presents a more affordable tiered pricing structure, appealing to small and medium-sized enterprises, demonstrating strong ROI through customizable features and workflow efficiency enhancements.
I would rate their customer service a ten.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
It is quite expensive.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
Monday.com for Enterprise is designed to enhance task tracking, notifications, and project overview, offering customizable dashboards and flexible integrations for efficient management across diverse teams.
Monday.com for Enterprise is a powerful tool for task and project management, offering automation to streamline processes and customizable dashboards for comprehensive project views. Built for ease of use, it supports collaborative features like file sharing and board customization, which facilitate effective communication and workflow optimization. While it provides robust templates and views such as Gantt charts and Kanban for seamless operations, users note room for improvement in performance, responsiveness, and integration capabilities.
What are the key features of Monday.com for Enterprise?Monday.com for Enterprise is applied across sectors like marketing, HR, construction, and software development for CRM, resource management, and remote collaboration. It aids teams with timeline tracking, automated workflows, and efficient task delegation, emphasizing user-friendly design and adaptable integration capabilities.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
