Oracle Fusion Service vs monday.com comparison

monday.com and Oracle are both solutions in the CRM category. monday.com is ranked #4 with an average rating of 8.3, while Oracle is ranked #10 with an average rating of 8.2. monday.com holds a 1.1% mindshare in CRM, compared to Oracle’s 1.1% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

monday.com

Read 238 monday.com reviews

10,775 Views
3,987 Comparison Views

98% willing to recommend

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

4,342 Views
3,083 Comparison Views

91% willing to recommend

monday.com

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Oracle Fusion Service and Monday.com both compete in the software solutions market, with Oracle focused on enterprise-level services and Monday.com on task and project management. In terms of versatility and ease-of-use in smaller enterprises, Monday.com appears to have an upper hand due to its customization and user-friendly interface.

Features: Oracle Fusion Service offers a 360-degree view of users with features like Chat, Co-Browse, and SLA, along with finance and HR integrations. Monday.com brings customizable dashboards, automation, and platform flexibility, making it valuable for task management with color coordination and reminders.

Room for Improvement: Oracle Fusion Service could enhance financial functionality and user interface design, while improving mobile app and search capabilities. Monday.com needs more automation options and software integrations, along with better notification systems and task synchronization.

Ease of Deployment and Customer Service: Oracle Fusion Service supports hybrid deployments using public and private clouds, offering strong but sometimes inefficient customer support. Monday.com is cloud-based, allowing quick deployment and scalability with generally positive, though occasionally delayed, customer service.

Pricing and ROI: Oracle Fusion Service is seen as expensive, especially in places like Egypt, with potential high ROI if used optimally. Monday.com provides varied, transparent plans, deemed fair for their features, often resulting in positive ROI by boosting productivity.

To learn more, read our detailed Oracle Fusion Service vs. monday.com Report (Updated: June 2026).

Buyer's Guide

Oracle Fusion Service vs. monday.com

June 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

monday.com enhances productivity, efficiency, and collaboration, offering significant value through time savings and improved task management despite ROI calculation challenges.

Sentiment score

6.9

Oracle Fusion Service boosts ROI by 30% through tailored payments, efficiency, loyalty, and streamlined operations, despite some unquantified returns.

We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

It efficiently helps to centralize planning, tracking, and collaboration.

reviewer2794440

HITRUST and GRC Consultant at a consultancy with 11-50 employees

I have seen a return on investment with monday.com, specifically time saved.

Randolf Jay Tiposo

Technical Consulting Manager at a retailer with 201-500 employees

For more quotes and insights, download the monday.com report

Within CRM, I have worked on B2C service and sales extensively.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Customer Service

Sentiment score

7.3

Monday.com's customer service is responsive and efficient, with users appreciating quick, professional support despite room for personalized improvements.

Sentiment score

5.6

Oracle Fusion Service offers good support, hindered by inconsistency, but escalations often enhance service quality and response time.

I would rate the customer support on a scale of one to ten as a ten

Sasha Kerbel

Head of Consulting at a consultancy with 1,001-5,000 employees

I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

For more quotes and insights, download the monday.com report

Sometimes the technical support is knowledgeable and helpful.

Dhivakar I

Consultant at Deloitte

Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.

MahaboobPasha

Solutions Architect at Western Digital

For more quotes and insights, download the Oracle Fusion Service report

Scalability Issues

Sentiment score

7.8

Monday.com is adaptable and scalable for teams of all sizes, supporting growth, customization, and efficient project management across departments.

Sentiment score

8.3

Oracle Fusion Service efficiently scales from small teams to large enterprises, supporting diverse operational needs across locations.

Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

monday.com's scalability is great.

Randolf Jay Tiposo

Technical Consulting Manager at a retailer with 201-500 employees

Regarding scalability, monday.com is easy to scale up as my needs change.

Sasha Kerbel

Head of Consulting at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the monday.com report

Initially, we had ten ERPs, and I have added more since.

MahaboobPasha

Solutions Architect at Western Digital

Regarding scalability, the solution provides useful configurations that clients can utilize effectively.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Stability Issues

Sentiment score

7.9

Monday.com is praised for stability and reliability, with rare issues quickly resolved, ensuring seamless project management.

Sentiment score

8.0

Oracle Fusion Service is highly stable, achieving 90% uptime with minor outages, rated 8-9/10 by organizations.

We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Their support team is very helpful, so even if there is an issue or a question, they answer quickly.

Ulkar Gorzen

Sr. Analyst at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the monday.com report

If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Room For Improvement

Users seek better integration, automation, templates, reporting, time tracking, notifications, task management, collaboration, and enhanced performance in monday.com.

Oracle Fusion Service needs enhancements in B2B customization, UI/UX, technical support, and improving mobile application functionality and attractiveness.

The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.

reviewer2783439

DevOps at a marketing services firm with 51-200 employees

For more quotes and insights, download the monday.com report

When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.

MahaboobPasha

Solutions Architect at Western Digital

Simpler integration capabilities.

Prasan Edirisinghe

Associate Architect-Technology at Virtusa Global

It is currently restricted to Groovy scripting.

Dhivakar I

Consultant at Deloitte

For more quotes and insights, download the Oracle Fusion Service report

Setup Cost

monday.com provides scalable, cost-effective project management solutions with transparent pricing, valued for adaptability despite potential high enterprise costs.

Oracle Fusion Service is costly with variable pricing, depending on users, data, integrations, and geographical location.

It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

The basic, standard, and pro plans range from $12 to $24 per user per month.

Kavya S

Data Engineer at a outsourcing company with 201-500 employees

Licensing being somewhat challenging, having to choose which users we had and such things.

Sasha Kerbel

Head of Consulting at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the monday.com report

Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive.

GeorgeShokry

Oracle HCM Manager at PwC

I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.

MahaboobPasha

Solutions Architect at Western Digital

For more quotes and insights, download the Oracle Fusion Service report

Valuable Features

Monday.com enhances productivity through automation, customizable dashboards, intuitive task management, seamless integrations, and user-friendly interfaces.

Oracle Fusion Service enhances customer engagement with omni-channel communication, AI tools, and scalable cloud-based architecture for seamless integration.

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.

reviewer2783439

DevOps at a marketing services firm with 51-200 employees

Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.

Hanah Benta

Project Manager at AT&T

For more quotes and insights, download the monday.com report

The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.

MahaboobPasha

Solutions Architect at Western Digital

Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.

Dhivakar I

Consultant at Deloitte

For HCM, it makes the life of users easier for self-service, payroll run, and applying tax according to the country, where different tax laws according to the country are very easy in Fusion.

GeorgeShokry

Oracle HCM Manager at PwC

For more quotes and insights, download the Oracle Fusion Service report

Categories and Ranking

monday.com

Ranking in CRM

4th

Ranking in Marketing Management

3rd

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

238

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Opportunity Management (4th)

Oracle Fusion Service

Ranking in CRM

10th

Ranking in Marketing Management

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of monday.com is 1.1%, down from 3.9% compared to the previous year. The mindshare of Oracle Fusion Service is 1.1%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.1%
Oracle Fusion Service	1.1%
Other	97.8%

CRM

Featured Reviews

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

Read full review

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

Construction Company

17%

Financial Services Firm

11%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	182
Midsize Enterprise	28
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What needs improvement with monday.com?

I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...

See all answers

What is your primary use case for monday.com?

My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...

See all answers

What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

See all answers

What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

See all answers

What is your experience regarding pricing and costs for Oracle Service Cloud?

Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive, whereas for the Gulf, it's almost no cost because they can pay. So I can't definitively say it's high...

See all answers

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Product Reports

Buyer's Guide

monday.com

June 2026

Download monday.com product report

Buyer's Guide

Oracle Fusion Service

June 2026

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

Oracle Fusion Service offers integrated omni-channel communication, efficient AI capabilities, and a 360-degree user perspective. Its intuitive interface enhances workflow management, scalability, and adaptability, accommodating diverse business needs across industries.

Oracle Fusion Service streamlines operations including human resources, payroll, support channels, and financial workflows. Seamlessly integrating with existing systems, it optimizes customer interactions through comprehensive tools like automated processes, knowledge bases, and customizable reporting dashboards. The platform's robust AI solutions and broad communication capabilities ensure adaptability and widespread accessibility.

What are Oracle Fusion Service's key features?

360-Degree View: Provides complete insights into customer and operational data.
AI Capabilities: Enhances automation and decision-making efficiency.
Omni-Channel Communication: Optimizes customer interaction across chat, email, and more.
Customizable Dashboards: Tailors reporting to different business needs.
Scalability and Adaptability: Supports extensive business growth and evolution.

What benefits should users seek in reviews?

Improved Efficiency: Streamlines complex workflows to boost productivity.
Enhanced Customer Interaction: Utilizes comprehensive omni-channel support for better engagement.
Scalability: Accommodates growing business requirements effortlessly.
Cost Management: Automates payroll and expenses to control overheads.

Organizations in banking, IT, higher education, and sales implement Oracle Fusion Service for robust process management and efficient customer interactions. It supports finance, ERP, supply chain, and property management, improving cross-sector operational and financial workflows.

Oracle

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Oracle Fusion Service vs. monday.com

June 2026

Free Report: Oracle Fusion Service vs. monday.com

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