Oracle Fusion Service and monday.com operate in the service and project management categories, respectively. Oracle Fusion Service appears to have an advantage in providing comprehensive service-specific features, while monday.com excels in project management customization and ease of use.
Features: Oracle Fusion Service offers omni-channel capabilities such as SLA management, proactive chat, and survey tools, which cater specifically to service-oriented needs. monday.com, on the other hand, focuses on a user-friendly approach, featuring task assignment, robust collaboration tools, and a variety of integrations to enhance project management efficiency.
Room for Improvement: Oracle Fusion Service could improve its intuitive UI/UX and enhance integration with older platforms, along with addressing ERP Cloud performance. Cost considerations also pose challenges in some regions. monday.com could refine its automation functionalities and improve board customizations to accommodate varied user needs better. Simplifying the user interface and reducing system downtimes would also benefit new users.
Ease of Deployment and Customer Service: Oracle Fusion Service offers deployment versatility across public and private clouds, albeit complex and requiring expertise, with Oracle's technical support being reliable but slower. monday.com is easily deployed in the public cloud with straightforward setup procedures, backed by responsive customer service, albeit with limited cloud flexibility compared to Oracle Fusion.
Pricing and ROI: Oracle Fusion Service's pricing model is usage-based and tends to be expensive for smaller entities, though it promises a tailored ROI with business process cost reductions. monday.com is seen as cost-effective, offering various plans that provide significant value. While higher tiers may be pricey, many users find them justified by the enhanced productivity and user-friendly experience.
I would rate their customer service a ten.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
It is quite expensive.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
| Product | Market Share (%) |
|---|---|
| monday.com for Enterprise | 1.9% |
| Oracle Fusion Service | 0.8% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 21 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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