Coming October 25: PeerSpot Awards will be announced! Learn more
Buyer's Guide
Data Loss Prevention (DLP)
September 2022
Get our free report covering Microsoft, Forcepoint, Broadcom, and other competitors of Zscaler Cloud DLP. Updated: September 2022.
635,987 professionals have used our research since 2012.

Read reviews of Zscaler Cloud DLP alternatives and competitors

PeerSpot user
Sr. Partner IT and Information Security at a consultancy with 501-1,000 employees
Real User
Enables us to monitor file movement and stop exfiltration, but the reporting module is very slow
Pros and Cons
  • "One of the most valuable features is being able to see file movement, where files are going. Every week we review the files. It can identify software codes, so we code files and we know where they're going and who's doing what. It gives us visibility."
  • "I would like to see improvement in the reporting. We can only get one week's worth of data; we can't get more than that. Also, the reporting console is very slow, making it very frustrating to use."

What is our primary use case?

It's for DLP and to monitor and make sure that no key files are being sent out of the organization. It also helps in terms of tracking any abnormal behavior.

We have about 700 users and it's endpoint-based. We add an agent to the endpoints and it coordinates with the server.

How has it helped my organization?

With Forcepoint we found that one employee who left had taken some files, and we were able to stop it. And if somebody is under a notice period, we now monitor whether any files are about to go out. When they take something with them, we can see that. We can also identify any abnormal behaviors that are happening. A lot of times it happens that if somebody is about to leave, they try to take some information away with them. We catch that fast.

It also helps in terms of HR stuff because file movement can indicate people who are looking for jobs. We can see CV movements and it helps as an indicator of a dissatisfied employee. We can at least see the behavior and see if we can do something about it.

Before Forcepoint, we had data in terms of how many terabytes go in and out, but now we can specifically see what goes where.

What is most valuable?

One of the most valuable features is being able to see file movement, where files are going. Every week we review the files. It can identify software codes, so we code files and we know where they're going and who's doing what. It gives us visibility. It shows any key files, any strange behaviors, such as if somebody is taking too many screenshots, and alerts us about that.

What needs improvement?

I would like to see improvement in the reporting. We can only get one week's worth of data; we can't get more than that. Also, the reporting console is very slow, making it very frustrating to use. There are times when I open it up on a Monday and take a download, but it takes so much time. You can get busy with other things and come back and it's still hanging and you can almost forget about it. 

Also, the server goes down and we have raised tickets to resolve that. In the past two weeks, we've had to deal with that two or three times. It's been a little annoying lately.

For how long have I used the solution?

I have been using Forcepoint Data Loss Prevention for one year.

What do I think about the stability of the solution?

The system is stable, but as I mentioned, the reporting portion is very unstable. If I want to get reports out, it takes a long time. Sometimes the server is down, and I have to raise tickets. I have had problems there.

What do I think about the scalability of the solution?

The scalability is okay, there are no problems with that. We can add on more agents as we expand with more people. We haven't had any issues there.

How are customer service and support?

I would rate customer service at 8.5 out of 10. When we have problems with the system, they respond and they generally resolve things within half a day.

Which solution did I use previously and why did I switch?

This is our first solution of this kind.

How was the initial setup?

The initial setup was straightforward but setting up the rules was very complex. It is something where things don't actually work as we think they will work. It generated a lot of false positives in the beginning.

Our deployment took about a month.

Our strategy was to start with auditing first. We haven't actually moved to blocking yet. When we tried to move to blocking critical files, it ended up blocking some other people at work. There are some issues around that and we have had to be careful.

We let it run on its own. I look at the data in Forcepoint on a weekly basis, but we don't have any administration of it, per se. My IT team handles the deployment of new employees coming in, meaning the deployment of the Forcepoint agent on their laptop. That's about it in terms of admin.

What about the implementation team?

An integrator helped us, somebody who deals with Forcepoint products. There were no problems with that, although they were billing by time and the system is a little complex.

What was our ROI?

We have seen return on our investment because we're able to track our data. It's not so much an active return on investment, but more like an insurance policy. It prevents bad things from happening.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. That's why we went with Forcepoint. They were pretty competitive.

There are no additional costs, other than the cost for additional licenses that we have to pay for ad hoc.

Which other solutions did I evaluate?

It's not as easy as Zscaler to connect. To be very honest, I think Zscaler has a better product with a better interface, but the cost of Forcepoint is more attractive. That's why we went for it. We looked at McAfee as well. McAfee is a bit resource-heavy. 

Zscaler was very good. The interface was really good and it's easy to set up. Forcepoint is okay. I spoke to some other customers who used Forcepoint and they said, "Look, the interface is a bit complex, but it has everything in place."

What other advice do I have?

You need to put a lot of time and effort into Forcepoint, you need a dedicated team for it. You also need to have a data classification strategy firmly in place. You should classify your data before you get it. You also need to test your rules thoroughly before you implement them.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Data Loss Prevention (DLP)
September 2022
Get our free report covering Microsoft, Forcepoint, Broadcom, and other competitors of Zscaler Cloud DLP. Updated: September 2022.
635,987 professionals have used our research since 2012.