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FortiSASE vs Zscaler Zero Trust Exchange Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
FortiSASE delivers cost-neutral operations, rapid training, and efficiency gains, significantly benefiting hybrid work environments and reducing troubleshooting time.
Sentiment score
7.1
Zscaler Zero Trust Exchange enhances user satisfaction with reduced noise, improved visibility, and potential for further service integration.
With FortiCASB, we manage to save around 50% on our budget compared to other products.
We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups.
 

Customer Service

Sentiment score
6.6
FortiSASE support experiences vary, with reports of both excellent assistance and issues with delays and response times.
Sentiment score
4.8
Zscaler Zero Trust Exchange's customer service is praised for responsiveness, but suffers from delayed responses and knowledge gaps affecting satisfaction.
If there is a solution in the market, the people supporting it should be technical enough to resolve issues at their first level or second level, or at least at the third level.
The technical support from Fortinet is highly commendable
They improved their technical support assistance recently.
Sometimes, support takes time since the solution has some bugs that need fixing.
 

Scalability Issues

Sentiment score
7.0
FortiSASE is praised for scalability, ease of use, flexible licensing, and efficient cloud processing for businesses of all sizes.
Sentiment score
7.7
Zscaler Zero Trust Exchange Platform is highly scalable and adaptable, praised for performance and suitability in varied organizational needs.
 

Stability Issues

Sentiment score
6.4
FortiSASE's stability is widely praised with high availability, but some users report occasional glitches and connectivity issues.
Sentiment score
7.8
Zscaler Zero Trust Exchange is stable and reliable with minor latency issues, resolved initial concerns, and strong threat monitoring.
They maintain high availability using numerous data centers globally.
FortiSASE is not stable yet and is in the learning stage.
 

Room For Improvement

FortiSASE needs enhancements in security, integration, and user-friendliness, facing challenges in deployment, pricing, and technical issues.
Users report performance, configuration, support, and integration issues with Zscaler, highlighting speed, cost, and interface improvements.
FortiSASE implementation is too complex where other products take two to three months or maximum four months to implement, FortiSASE took more than double that time.
I believe the SASE solution from Fortinet requires improvement by developing a cloud management platform that handles tasks like setting up SD-WAN and automating firmware updates.
Although FortiCASB performs well in many areas, I believe its security aspects could be enhanced further.
They might be able to identify if something is missing with Zscaler.
 

Setup Cost

FortiSASE pricing has mixed reviews, offering discounts for education and varied affordability based on organization size and region.
Zscaler offers flexible pricing with discounts for larger enterprises, though additional licenses and gateway fees can increase costs.
FortiSASE is an expensive product and the cost is indeed high.
The pricing for FortiCASB is competitive and not expensive.
When combining everything for a full SASE solution, I notice the pricing becomes quite high.
 

Valuable Features

FortiSASE offers centralized management, strong security, and cost savings with user-friendly features, making it globally appealing.
Zscaler Zero Trust Exchange excels in security, scalability, and usability, offering seamless integration and advanced cloud capabilities for organizations.
In FortiSASE, these features are bundled, and since they are tightly integrated with the firewall, SD-WAN works without additional payment.
FortiCASB is user-friendly and integrates well with other Forti-products, providing enhanced management capabilities.
The important aspects are twofold. One is authorization, and the second is access control.
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
 

Categories and Ranking

FortiSASE
Ranking in Secure Access Service Edge (SASE)
8th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Zscaler Zero Trust Exchange...
Ranking in Secure Access Service Edge (SASE)
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
Data Loss Prevention (DLP) (2nd), Cloud Access Security Brokers (CASB) (5th), Application Control (4th), ZTNA as a Service (1st), Cloud Security Posture Management (CSPM) (12th), Cloud-Native Application Protection Platforms (CNAPP) (10th), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

As of July 2025, in the Secure Access Service Edge (SASE) category, the mindshare of FortiSASE is 7.0%, up from 4.8% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 9.2%, down from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Access Service Edge (SASE)
 

Featured Reviews

Yusuke Murasato - PeerSpot reviewer
Efficient access control and authorization with easy configurations
The important aspects are twofold. One is authorization, and the second is access control. FortiSASE can operate in a cloud environment with client certificates for authorizations and access control using features like PostureCheck. The service assesses device security, checking updates on antivirus software and confirming Windows OS specifications. I can use it anywhere I want as long as I have an Internet connection. It's very easy to configure the environment.
Sumit Bhanwala - PeerSpot reviewer
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
8%
Financial Services Firm
7%
Construction Company
6%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about FortiSASE ?
The integration with the company's existing security infrastructure enhanced our security posture since it was a straightforward process.
What is your experience regarding pricing and costs for FortiSASE ?
I have not fully explored the costs yet, but when dealing solely with firewalls and switches, I find Fortinet's pricing to be competitive. However, when combining everything for a full SASE solutio...
What needs improvement with FortiSASE ?
For other solutions such as FortiAnalyzer and FortiSIEM, integration is easy, but it's not straightforward due to license complexity. As FortiSASE is new in the market in India, if you want to use ...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What is your experience regarding pricing and costs for Zscaler SASE?
Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of the features, so my advice for organizations would be to evaluate their specific n...
 

Also Known As

No data available
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Information Not Available
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about FortiSASE vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.