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CrowdStrike Falcon Cloud Security vs Zscaler Zero Trust Exchange Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
SentinelOne Singularity Cloud Security boosts efficiency by improving visibility, reducing costs, and decreasing time for threat detection and resolution.
Sentiment score
7.9
CrowdStrike Falcon is highly valued for proactive threat detection, cybersecurity protection, and aiding compliance and risk mitigation efforts.
Sentiment score
7.1
The Zscaler Zero Trust Exchange Platform enhances ROI and satisfaction by improving visibility, security, and cost-effectiveness over previous setups.
The detailed information PingSafe gives about how to fix vulnerabilities reduces the time spent on remediation by about 70 to 80 percent.
After implementing SentinelOne, it takes about five to seven minutes.
Cloud Native Security does offer ROI.
More than 12 million vulnerabilities have been identified and resolved while working with CrowdStrike Falcon Cloud Security over the past 10 years.
It is an expense we are willing to pay to conform to Cyber Essentials Plus and demonstrate responsibility in protecting our data and that of our partners.
We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups.
 

Customer Service

Sentiment score
7.8
SentinelOne Singularity Cloud Security's customer support is highly rated for responsiveness and effective issue resolution, ensuring smooth collaboration.
Sentiment score
9.4
CrowdStrike's customer service is responsive and expert, despite some delays, maintaining a strong reputation for helpfulness.
Sentiment score
4.8
Zscaler's customer support is generally good but inconsistent, with varied user experiences and ratings from four to ten.
When we send an email, they respond quickly and proactively provide solutions.
They took direct responsibility for the system and could solve queries quickly.
Having a reliable team ready and willing to assist with any issues is essential.
Based on my experience with CrowdStrike Falcon Cloud Security's technical support, I would rate them a solid 10 out of 10.
Technical support is quite good.
I have contacted customer service, and they are fast.
Sometimes, support takes time since the solution has some bugs that need fixing.
 

Scalability Issues

Sentiment score
8.2
SentinelOne Singularity Cloud Security excels in scalability, smoothly integrating accounts and auto-scaling, despite separate account management challenges.
Sentiment score
7.5
CrowdStrike Falcon Cloud Security is highly scalable, easily deployable, and adaptable, handling extensive data across various environments.
Sentiment score
7.7
Zscaler's Zero Trust Exchange Platform is highly scalable, integrating seamlessly with systems and accommodating varying user needs effortlessly.
I would rate it a 10 out of 10 for scalability.
Scalability is no longer a concern because Cloud Native Security is a fully cloud-based resource.
I would rate the scalability of PingSafe 10 out of 10.
It is deployed across multiple departments and multiple locations.
CrowdStrike Falcon Cloud Security is indeed highly scalable, ideally for enterprises with a minimum of 2,000 servers to ensure cost efficiency and easier setup.
 

Stability Issues

Sentiment score
8.2
SentinelOne Singularity Cloud Security is highly stable but experiences minor UI glitches and occasional agent-related issues.
Sentiment score
8.0
CrowdStrike Falcon Cloud Security is praised for stability and reliability, despite some reports of recent instability and high CPU usage.
Sentiment score
7.8
Users rate Zscaler Zero Trust Exchange highly for stability, citing minimal downtime and suggesting occasional improvements for certain areas.
No lag, no crashing, no downtime.
It's a reliable solution that the organization is increasingly adopting for its robust features and security.
We contacted Cloud Native Security, and they addressed it in a day.
Occasionally, when the workload increases, it slows down considerably and sometimes becomes unresponsive.
When evaluating the stability of CrowdStrike Falcon Cloud Security, their partnerships with all major cloud service providers ensure their servers are optimally positioned.
 

Room For Improvement

SentinelOne Singularity Cloud needs enhanced features, stability, better reporting, integration, and support for improved user experience and efficiency.
CrowdStrike Falcon Cloud Security users report challenges with pricing, customer support, integration issues, slow infrastructure, and insufficient documentation.
Zscaler needs enhancements in speed, multi-tenant capabilities, compatibility, DLP features, cost, stability, support, and connectivity monitoring.
If I had to ask for anything to make it easier, it would be signed images that are GPG signed and a public repository where we can get the bits from.
If they can merge Kubernetes Security with other modules related to Kubernetes, that would help us to get more modules in the current subscription.
As organizations move to the cloud, a cloud posture management tool that offers complete cloud visibility becomes crucial for maintaining compliance.
The user interface needs improvement as it's sometimes difficult to locate specific dashboards or reports.
Another issue is the lack of proper documentation.
The improvements needed for CrowdStrike Falcon Cloud Security include reducing its high cost, which is currently quite expensive.
They might be able to identify if something is missing with Zscaler.
 

Setup Cost

SentinelOne Singularity Cloud offers competitive pricing and value, with flexibility and discounts available, though costly for large deployments.
CrowdStrike Falcon Cloud Security is pricey yet valued for its integration, scalability, and ease of use despite the high cost.
Zscaler's pricing varies, becoming more competitive with larger user bases, but additional features can increase overall costs.
Covering our 50,000 endpoints would have nearly bankrupted most security programs, even well-funded ones like ours.
I believe the enterprise version costs around $55 per user per year.
There are some tools that are double the cost of Cloud Native Security.
The pricing for CrowdStrike Falcon Cloud Security is reasonable, especially for small companies with limited budgets.
No additional cost for maintenance or support; it's all included in the quotation.
However, the main point is that even though it is expensive, it provides a huge capability to the organization.
 

Valuable Features

SentinelOne Singularity Cloud's ease, AI detection, and seamless integration enhance IT efficiency, risk management, and forensic visibility.
CrowdStrike Falcon Cloud Security provides cloud-based, AI-driven protection with threat detection, low resource usage, and centralized management.
Zscaler Zero Trust Exchange offers easy management, strong security, seamless connectivity, cloud deployment, threat protection, and AI-driven insights.
For example, we can set up an automation alert so that if a threat is detected on an endpoint, we can automatically take action on our Okta or AD environment, such as locking the account that was signed in or forcing a password reset.
This helps visualize potential attack paths and even suggests attack paths a malicious actor might take.
The infrastructure-as-code feature is helpful for discovering open ports in some of the modules.
It automatically blocks duplication and activities that could result in data loss, effectively preventing unintended copying of data to personal devices.
The most effective feature is the machine learning aspect, which detects unauthorized scripts and potential data exfiltration.
We can prevent employees from copying data or attaching any personal USB devices to company machines, thus avoiding malware transfer or data theft.
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
 

Categories and Ranking

SentinelOne Singularity Clo...
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Average Rating
8.8
Reviews Sentiment
7.9
Number of Reviews
115
Ranking in other categories
Vulnerability Management (5th), Cloud and Data Center Security (2nd), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (4th), Cloud Security Posture Management (CSPM) (3rd), Cloud-Native Application Protection Platforms (CNAPP) (3rd), Compliance Management (1st)
CrowdStrike Falcon Cloud Se...
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
29
Ranking in other categories
Application Security Tools (12th), Container Security (4th), Cloud Workload Protection Platforms (CWPP) (6th), Cloud Security Posture Management (CSPM) (8th), Cloud-Native Application Protection Platforms (CNAPP) (7th), Cloud Infrastructure Entitlement Management (CIEM) (2nd), Application Security Posture Management (ASPM) (3rd)
Zscaler Zero Trust Exchange...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
Data Loss Prevention (DLP) (2nd), Cloud Access Security Brokers (CASB) (5th), Application Control (4th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (1st), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

Cloud-Native Application Protection Platforms (CNAPP) Market Share Distribution
ProductMarket Share (%)
CrowdStrike Falcon Cloud Security5.6%
Wiz23.8%
Prisma Cloud by Palo Alto Networks14.5%
Other56.1%
Cloud-Native Application Protection Platforms (CNAPP)
ZTNA as a Service Market Share Distribution
ProductMarket Share (%)
Zscaler Zero Trust Exchange Platform17.4%
Prisma Access by Palo Alto Networks14.0%
Cato SASE Cloud Platform12.6%
Other56.0%
ZTNA as a Service
 

Featured Reviews

Mike Bulyk - PeerSpot reviewer
Custom correlation searches enhance threat detection efficiency
Singularity Cloud Security significantly reduced our organization's threat detection time by providing immediate data visibility. This allows our team to analyze telemetry in real-time, query it, and identify anomalies or potential threats using the Singularity platform. We can create rules that automatically trigger alerts based on this real-time data, enabling immediate response. This instant threat detection and response capability is a major improvement over our previous reliance on multiple tools with delayed data flows. Singularity Cloud Security eliminates those delays, saving valuable time in incident response scenarios. MTTR and MTTD are critical metrics for incident response processes. They measure the time it takes to fully address an incident, from initial detection to complete remediation. Minimizing these times is crucial to limit damage, as attackers can quickly exploit vulnerabilities and compromise additional systems. Rapid detection and response are essential to disrupt attackers and prevent further progression within the attack chain. Singularity Cloud helps reduce false positives by allowing engineers direct access to data. This access enables querying, validation, and the creation of correlation searches for improved data analysis. Instead of a black box approach, Singularity provides full visibility into the code and syntax used, increasing confidence in the results. Ultimately, Singularity offers greater control over correlation searches, detection rules, and response scenarios due to the enhanced engagement and control it provides. Singularity's ability to create custom correlation searches significantly reduces noise by avoiding reliance on generic, pre-built searches that often lead to false positives in diverse organizational environments. This targeted approach results in a high positive rate and efficacy, allowing for focused detection and response. By designing and running custom searches, Singularity minimizes the need to sift through irrelevant alerts, unlike systems using default rules that inundate analysts with noise. This translates to a very low noise-to-efficacy ratio, enabling efficient and accurate incident response. Singularity Cloud offers valuable data and capabilities extending beyond security, benefiting various business units. For example, it helped troubleshoot a newly introduced service with limited telemetry. My team created custom correlation searches to track specific event types, confirming the software's functionality. This success garnered positive feedback throughout the company, reaching even the CIO and CSR, as it enabled the business to showcase the software's effectiveness in a way that was previously impossible. SentinelOne improves our regulatory compliance by fulfilling the endpoint detection and response requirements of various frameworks. Many federal regulations require businesses to meet specific security standards, including those related to endpoint, identity, and cloud security. SentinelOne enables us to meet these requirements and assure potential partners that we have a robust security posture. This strengthens our partnerships and streamlines procurement processes, demonstrating how SentinelOne contributes to our compliance efforts. SentinelOne's evidence-based reporting, particularly the CNS reports, fosters trust due to the transparency of the data source and the ability to understand the underlying mechanisms. Knowing the search criteria, data types, and information gathering process, especially when customized for detection engineering, creates confidence in the product and the relationship with SentinelOne. This transparency and customization allow users to delve into the mechanics of the reporting, understand its functionality, and ultimately trust the evidence provided. AI is a crucial consideration for security strategies. While some view AI as a potential replacement for human analysts, others see it as a powerful tool to enhance their capabilities. The latter approach emphasizes AI's ability to accelerate incident response, improve threat detection, and provide valuable insights to analysts. This perspective suggests that AI should be used to augment human expertise, enabling analysts to make faster and more informed decisions, particularly in prioritizing threats and developing a sixth sense for identifying malicious activity. By integrating AI as an enabler, organizations can empower their security teams to become more efficient and effective, ultimately strengthening their overall security posture.
Chethan R - PeerSpot reviewer
Has improved threat detection accuracy and helped monitor endpoints across hybrid environments
The most valuable capabilities of CrowdStrike Falcon Cloud Security relate to preventing attacks caused by human error, such as when someone plugs in a USB device or downloads something without caution. It automatically blocks duplication and activities that could result in data loss, effectively preventing unintended copying of data to personal devices. Deduplication prevention is definitely the most valuable feature. CrowdStrike Falcon Cloud Security excels in threat detection with a vast investigation structure, allowing us to verify suspicious activities to identify root causes. It helps us trace back to the origin and fix issues, making it a user-friendly tool for this kind of detection. CrowdStrike Falcon Cloud Security is built on AI and ML technology, enabling it to detect various threats and block suspicious activities immediately, which is particularly effective compared to traditional AVs and EDRs. The analytics provided by CrowdStrike Falcon Cloud Security is key for maintaining a proactive security posture. Its AI and ML foundations offer extensive information on threats and suspicious activities, making it renowned for analysis in the industry.
Sumit Bhanwala - PeerSpot reviewer
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
10%
Government
6%
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
7%
Retailer
5%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise21
Large Enterprise53
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise12
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise11
Large Enterprise41
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best featu...
What is your experience regarding pricing and costs for PingSafe?
I don't handle the price part, but it isn't more expensive than Palo Alto Prisma Cloud. It's not cheap, but it is wor...
What needs improvement with PingSafe?
There is scope for more application security posture management features. Additionally, the runtime protection needs ...
What do you like most about CrowdStrike Falcon Cloud Security?
It's easy to gather insights and conduct analysis about existing threats.
What is your experience regarding pricing and costs for CrowdStrike Falcon Cloud Security?
It's an expensive product. The solution costs around $60 for a single user on a yearly basis. I would rate the pricin...
What needs improvement with CrowdStrike Falcon Cloud Security?
I am not part of the current monitoring team, so I do not know how they feel about the tool. I am sharing information...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What needs improvement with Zscaler SASE?
The solution needs to improve a lot of aspects.
 

Also Known As

PingSafe
CrowdStrike Falcon ASPM
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about CrowdStrike Falcon Cloud Security vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: July 2025.
868,183 professionals have used our research since 2012.