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Symantec Data Loss Prevention vs Zscaler Zero Trust Exchange Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Symantec Data Loss Prevention boosts ROI by reducing costs and response times, though some users question its ROI clarity.
Sentiment score
7.8
Zscaler Zero Trust Exchange enhances user satisfaction with reduced noise, improved visibility, and potential for further service integration.
 

Customer Service

Sentiment score
6.2
Symantec Data Loss Prevention's customer service effectiveness varies by region and support tier, highlighting technical expertise but inconsistency.
Sentiment score
4.9
Zscaler Zero Trust Exchange's customer service is praised for responsiveness, but suffers from delayed responses and knowledge gaps affecting satisfaction.
The support provided from both Symantec Turkey and distributor companies enables us to support customers and partners effectively.
The support team changed from MTechPro to a different partner, affecting our experience.
Sometimes, support takes time since the solution has some bugs that need fixing.
 

Scalability Issues

Sentiment score
7.6
Symantec Data Loss Prevention is scalable and enterprise-suited, though proxy integration and ease of expansion could improve.
Sentiment score
7.8
Zscaler Zero Trust Exchange Platform is highly scalable and adaptable, praised for performance and suitability in varied organizational needs.
When using native proxy solutions, scalability issues are minimized, and the solution remains stable.
 

Stability Issues

Sentiment score
7.7
Symantec Data Loss Prevention is stable and reliable, with high ratings, minor latency, and fewer issues on Linux platforms.
Sentiment score
7.9
Zscaler Zero Trust Exchange is stable and reliable with minor latency issues, resolved initial concerns, and strong threat monitoring.
 

Room For Improvement

Symantec Data Loss Prevention needs enhancements in usability, integration, resource management, and scalability, with improvements in support and documentation.
Users report performance, configuration, support, and integration issues with Zscaler, highlighting speed, cost, and interface improvements.
Symantec responded by creating an OCR module, enabling the capability to search within images.
A main disadvantage of Symantec DLP is its reliance on Oracle.
They might be able to identify if something is missing with Zscaler.
 

Setup Cost

Symantec Data Loss Prevention offers enterprise-level protection and compliance, with costs varying by configuration, prompting budget planning considerations.
Zscaler offers flexible pricing with discounts for larger enterprises, though additional licenses and gateway fees can increase costs.
Symantec Data Loss Prevention is more expensive compared to competing solutions.
 

Valuable Features

Symantec DLP offers advanced machine learning, data classification, and integration tools for effective data security and operational efficiency.
Zscaler Zero Trust Exchange excels in security, scalability, and usability, offering seamless integration and advanced cloud capabilities for organizations.
Symantec's OCR module enhances image analysis, crucial for detecting data loss via screenshots, improving the overall security posture against data breaches.
Symantec Data Loss Prevention has proprietary metadata and is well-suited for endpoint-level security.
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
 

Categories and Ranking

Symantec Data Loss Prevention
Ranking in Data Loss Prevention (DLP)
3rd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
60
Ranking in other categories
No ranking in other categories
Zscaler Zero Trust Exchange...
Ranking in Data Loss Prevention (DLP)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
63
Ranking in other categories
Cloud Access Security Brokers (CASB) (5th), Application Control (4th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (1st), Cloud Security Posture Management (CSPM) (12th), Cloud-Native Application Protection Platforms (CNAPP) (10th), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

As of July 2025, in the Data Loss Prevention (DLP) category, the mindshare of Symantec Data Loss Prevention is 5.8%, down from 9.5% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 6.4%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Loss Prevention (DLP)
 

Q&A Highlights

JL
May 04, 2023
 

Featured Reviews

ARAVINDAN K - PeerSpot reviewer
Strengthened security operations with endpoint-level protection but database flexibility could improve
Symantec Data Loss Prevention has proprietary metadata and is well-suited for endpoint-level security. It stands out for supporting multiple protocols like email and SMTP without needing user profile login for endpoint agents. Once policies are downloaded to the local system, they function independently of a user's login. The solution helps enhance security operations when integrated with ServiceNow and offers robust incident response capabilities.
Sumit Bhanwala - PeerSpot reviewer
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
report
Use our free recommendation engine to learn which Data Loss Prevention (DLP) solutions are best for your needs.
860,632 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
13%
Manufacturing Company
9%
Comms Service Provider
8%
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Symantec Data Loss Prevention?
It can prevent copying and encoding of HTTP data to various sites like Google, and Webex.
What is your experience regarding pricing and costs for Symantec Data Loss Prevention?
I do not have an idea about pricing, as it is handled by another team responsible for procurements.
What needs improvement with Symantec Data Loss Prevention?
A main disadvantage of Symantec DLP is its reliance on Oracle, especially compared to other products like Forcepoint, which offer MSSQL database options that are more convenient.
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What is your experience regarding pricing and costs for Zscaler SASE?
Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of the features, so my advice for organizations would be to evaluate their specific n...
 

Also Known As

Symantec DLP
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Hadassah University Hospital, Her Majestys Government (HMG), United Kingdom, Hitachi Consulting Software Services India Pvt Ltd., Hua Nan Bank, Hyundai Department Store Group,JW Marriott Hotel Seoul, Lake Health, McCann Erickson Israel, Molina Healthcare Inc., PGi, Quilvest Switzerland Limited, State of Nevada Public Employees Benefits Program, Symantec Corporation (Enterprise Security), The Royal Liverpool and Broadgreen University Hospitals NHS Trust, The Royal Liverpool and Broadgreen University Hospitals NHS Trust (DLP), The Saudi Industrial Property Authority, TSO cloud, Visa, Yunnan Power Grid Company
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about Symantec Data Loss Prevention vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.