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Prisma Cloud by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 26, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Organizations gain productivity, save time and resources, and reduce costs by 30-80% with SentinelOne Cloud Security's features.
Sentiment score
7.3
Prisma Cloud enhances security and efficiency, reducing risks and response times, offering significant value despite initial costs.
Sentiment score
7.1
The Zscaler Zero Trust Exchange Platform enhances ROI and satisfaction by improving visibility, security, and cost-effectiveness over previous setups.
The detailed information PingSafe gives about how to fix vulnerabilities reduces the time spent on remediation by about 70 to 80 percent.
After implementing SentinelOne, it takes about five to seven minutes.
Cloud Native Security does offer ROI.
It eliminates the need for additional hardware, making it a financially and technically sound investment.
Reputation and data security are the two most important things to a financial institution.
We may have prevented a security breach with remediation of the findings.
We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups.
 

Customer Service

Sentiment score
7.8
SentinelOne Singularity Cloud's support team is responsive and knowledgeable, though response time inconsistencies occasionally persist, earning high satisfaction.
Sentiment score
7.1
Prisma Cloud support is praised for responsiveness, though some report slow responses and varying support quality across regions.
Sentiment score
4.8
Zscaler's customer support is generally good but inconsistent, with varied user experiences and ratings from four to ten.
When we send an email, they respond quickly and proactively provide solutions.
They took direct responsibility for the system and could solve queries quickly.
Having a reliable team ready and willing to assist with any issues is essential.
They can respond with technical documentation or pass on the case to the next level because it requires the development of a new feature or changing a feature due to a bug.
Their technical support comes up with good solutions for every difficulty we face.
Their technical support comes up with great solutions.
Sometimes, support takes time since the solution has some bugs that need fixing.
 

Scalability Issues

Sentiment score
8.2
SentinelOne Singularity Cloud offers scalable, easily integrated security solutions for diverse needs, supporting AWS and Azure with seamless expansion.
Sentiment score
7.8
Prisma Cloud scales well across environments, integrates seamlessly, and automates operations, though costs rise with increased licenses.
Sentiment score
7.7
Zscaler's Zero Trust Exchange Platform is highly scalable, integrating seamlessly with systems and accommodating varying user needs effortlessly.
I would rate it a 10 out of 10 for scalability.
Scalability is no longer a concern because Cloud Native Security is a fully cloud-based resource.
I would rate the scalability of PingSafe 10 out of 10.
It's very scalable and very easy to use.
The scalability is also a 10 out of 10.
We are growing extremely quickly, and Prisma Cloud provides all the required services without any need for us to do anything to scale.
 

Stability Issues

Sentiment score
8.2
SentinelOne Singularity Cloud Security is stable and reliable, with occasional UI lags but generally praised for consistent performance.
Sentiment score
8.0
Prisma Cloud offers reliable performance and stability, effectively handling environments with rare interruptions and quickly resolved issues.
Sentiment score
7.8
Users rate Zscaler Zero Trust Exchange highly for stability, citing minimal downtime and suggesting occasional improvements for certain areas.
It's a reliable solution that the organization is increasingly adopting for its robust features and security.
We contacted Cloud Native Security, and they addressed it in a day.
The only downtime we had was when switching from V1 to V2 but it was smooth.
I would rate it a ten out of ten for stability.
Prisma Cloud is a stable platform.
The solution is stable and is capable of covering large enterprises.
 

Room For Improvement

SentinelOne Singularity Cloud Security needs enhancements in affordability, integration, support, customization, documentation, and performance for improved user experience.
Prisma Cloud needs improvements in documentation, UI, automation, integrations, pricing, and support, with challenges in compliance and cloud support.
Zscaler needs enhancements in speed, multi-tenant capabilities, compatibility, DLP features, cost, stability, support, and connectivity monitoring.
If they can merge Kubernetes Security with other modules related to Kubernetes, that would help us to get more modules in the current subscription.
As organizations move to the cloud, a cloud posture management tool that offers complete cloud visibility becomes crucial for maintaining compliance.
I would also like to see Cloud Native Security offer APIs that allow us to directly build dashboards within the platform.
From a developer's perspective, especially for organizations like banks developing their applications, ensuring API security before deploying them to the cloud is crucial.
Prisma Cloud is an excellent tool.
Even though documentation was available, it took a while for a new person to understand what integration meant, what will be achieved after the integration, or how the integration needed to be done on the Azure or AWS side.
They might be able to identify if something is missing with Zscaler.
 

Setup Cost

SentinelOne Singularity is competitively priced but perceived as costly for larger deployments and possibly unsuitable for smaller businesses.
Prisma Cloud is expensive but valued for comprehensive security, flexible licensing, and potential cost savings in multi-cloud environments.
Zscaler's pricing varies, becoming more competitive with larger user bases, but additional features can increase overall costs.
I believe the enterprise version costs around $55 per user per year.
There are some tools that are double the cost of Cloud Native Security.
I recall Cloud Native Security charging a slightly higher premium previously.
The cost was not on the higher side.
That's why a lot of our clients are shifting from cloud-native to Prisma Cloud: because of its effectiveness and because it is budget-friendly as well.
The solution is very expensive.
 

Valuable Features

SentinelOne excels in ease of use, real-time detection, automated remediation, and seamless integration, enhancing security operations efficiently.
Prisma Cloud enhances security with dynamic identity creation, compliance management, and integration across AWS and CI/CD pipelines.
Zscaler Zero Trust Exchange offers easy management, strong security, seamless connectivity, cloud deployment, threat protection, and AI-driven insights.
This helps visualize potential attack paths and even suggests attack paths a malicious actor might take.
The infrastructure-as-code feature is helpful for discovering open ports in some of the modules.
This tool has been helpful for us. It allows us to search for vulnerabilities and provides evidence directly on the screen.
What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment.
All five modules are taking a preventative approach to the security of the cloud environment, from the network to the cloud, posture management and workload protection.
We use it with multi-cloud environments, and there are five cloud providers supported, including Amazon Web Services, Oracle, GCP, Azure, and Alibaba.
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
 

Categories and Ranking

SentinelOne Singularity Clo...
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Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
114
Ranking in other categories
Vulnerability Management (5th), Cloud and Data Center Security (2nd), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (4th), Cloud Security Posture Management (CSPM) (3rd), Cloud-Native Application Protection Platforms (CNAPP) (3rd), Compliance Management (2nd)
Prisma Cloud by Palo Alto N...
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
111
Ranking in other categories
Web Application Firewall (WAF) (8th), Container Security (1st), Cloud Security Posture Management (CSPM) (2nd), Cloud-Native Application Protection Platforms (CNAPP) (2nd), Data Security Posture Management (DSPM) (2nd)
Zscaler Zero Trust Exchange...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
Data Loss Prevention (DLP) (2nd), Cloud Access Security Brokers (CASB) (5th), Application Control (4th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (1st), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

Cloud-Native Application Protection Platforms (CNAPP) Market Share Distribution
ProductMarket Share (%)
Prisma Cloud by Palo Alto Networks13.8%
Wiz22.7%
Microsoft Defender for Cloud10.7%
Other52.8%
Cloud-Native Application Protection Platforms (CNAPP)
ZTNA as a Service Market Share Distribution
ProductMarket Share (%)
Zscaler Zero Trust Exchange Platform16.9%
Prisma Access by Palo Alto Networks13.2%
Cato SASE Cloud Platform12.0%
Other57.900000000000006%
ZTNA as a Service
 

Featured Reviews

Chetan Yelve - PeerSpot reviewer
Enhancing workflow with automation and comprehensive security monitoring
Since I have been using it, I have seen many improvements. SentinelOne Singularity Cloud Security is an excellent CSSPM tool, but the CSC CWPP features need improvement. There is scope for more application security posture management features and other than that, there are not many ASPM solutions on the market, and existing ones are more costly. I would prefer to see SentinelOne Singularity Cloud Security develop into a single pane of glass for ASPM and CSPM, and I would also appreciate runtime protection highlighted immediately if I'm changing anything in my environment. The dashboard needs more widgets added so that customers or users can see everything on the dashboard itself without needing to go too deep.
Mohammad Qaw - PeerSpot reviewer
It gives you one console to see all of your assets, review their configurations, and build your processes
Most customers use Prisma Cloud for visibility and compliance. Prisma has so many features, but many organizations do not use them. They primarily use the visibility part to connect all their cloud accounts and hosts for visibility to see if they are missing any security controls or if they have any misconfigurations. You can connect it to cloud environments such as Azure, AWS, Oracle Cloud, Alibaba, etc., or to an on-prem data center. Prisma Cloud gives you so many options to automate processes related to your daily operations. When it comes to cybersecurity, you can automate things with their existing APIs. They also have out-of-the-box integrations with many solutions. I have not seen any limitations. Everything is customizable. You can do whatever you want, defining the reporting and custom use cases. They recently updated the UI, so it's much better than before.
Sumit Bhanwala - PeerSpot reviewer
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
10%
Government
6%
Computer Software Company
15%
Financial Services Firm
14%
Manufacturing Company
10%
Government
6%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
9%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise20
Large Enterprise53
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise20
Large Enterprise55
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise11
Large Enterprise41
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best featu...
What is your experience regarding pricing and costs for PingSafe?
I think the pricing of SentinelOne Singularity Cloud Security is a bit high.
What needs improvement with PingSafe?
One area that could be improved in SentinelOne Singularity Cloud Security is their policies; the way they have config...
What is your primary use case for Prisma Cloud by Palo Alto Networks?
Prisma Cloud helps support DevSecOps methodologies, making those responsibilities easier to manage.
What Cloud-Native Application Protection Platform do you recommend?
We like Prisma Cloud by Palo Alto Networks, since it offers us incredible visibility into our entire cloud system. We...
What do you think of Aqua Security vs Prisma Cloud?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valu...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What needs improvement with Zscaler SASE?
The solution needs to improve a lot of aspects.
 

Also Known As

PingSafe
Prisma Public Cloud, RedLock Cloud 360, RedLock, Twistlock, Aporeto
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Information Not Available
Amgen, Genpact, Western Asset, Zipongo, Proofpoint, NerdWallet, Axfood, 21st Century Fox, Veeva Systems, Reinsurance Group of America
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about Prisma Cloud by Palo Alto Networks vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: July 2025.
872,837 professionals have used our research since 2012.